A very bitter sweet experience with this company. I decided to go with a local business for my new business cards. I have design experience and sent them my custom design and was sent back a beautiful digital proof exactly as I had designed it. On the back of the card was a QR code that scanned from my phone and many of my friends phones successfully on both my original design and on the proof.
When I received my printed cards, to my disappointment, the QR code did not scan. Calling back Gallagher printing they told me that my QR code was "not a true black" and this was the reason it wasn't scanning. The QR code was in fact a gradient, however the proof they sent me containing a gradient from my original design scanned with no issues on several makes and models of phones. They instructed me to send them a QR code in all black and they would be able to correct the issue. I did, and about a week later received a call that my corrected cards were ready.
When I went to pick up the cards I was informed that I need to pay a fee on top of my original charge because I had made a mistake in my design. I expressed my dismay but ultimately felt they would not let me leave with the cards without payment.
I'm very happy with the end result but very unhappy I was charged for an error they had made. Why does my proof work perfectly but my actual print not match. And if they knew this to be the case, why did they not inform me prior to printing. At that point there is no reason to send a proof. As well the company is basically telling me they are incapable of reproducing their proofs correctly which can only mean more of these issues will occur with future customers. I'm a little disappointed at the lack of Yelp reviews for this business because I feel this will go overlooked.
In all, great cards, god awful customer service with a poor attitude towards the customer. Was treated like this issue was my fault from the start when I clearly know it's not. I'm hoping anyone at the company reading this has more of a mind geared towards repeat customers and customer satisfaction. Please don't treat your customers like I was. read more