I have been a patient at Waterford Lakes Family Practice since 1999. Up until today I have been very happy with the treatment I've received, including treatment of serious neck pain, consultation for travel to tropical rain forest locations, regular aches pains and infections, and the same goes for my family. Today however, I tried to schedule a next available appointment to get diagnosis and start treatment for severe pain in my left foot. Because I have not been to the doctor since 2011 (I have been traveling out of the country professionally during that time), I am now considered a new patient and cannot get an appointment for more than a week. This is done with no regard to my history with this practice, and no interest in my story or my very real pain. The scheduler's mantra of "that's just the way things work" is horrible and the essence of everything wrong with US health care. While I look elsewhere to figure out how to get treatment and manage my pain, I want you and the reading public to know it will not be with this practice . You have lost a "family" member and increased pain and alienation rather than fostered healing and compassion. read more