I had a material part failure in the Girard tankless water heater in my new Airstream trailer at exactly the wrong time - 4 days until I was taking it on a big trip westward from NY. I called them and talked to Charlie, expecting a response Luke I got from the dealer about having to wait over 2 months to get an appointment to get it fixed. Charlie said "...can you bring it in tomorrow afternoon for me to check out? And if the part is available, it should be done in about 4 hours." Voila, like a message from heaven. I had ordered the part on Amazon and Charlie had the complete remove, repair, test, install done in 1 day! And, he took care of all the warranty paperwork. I've since passed this business on to 4 other RV owners in the Hudson Valley. This is my 'go to' place for any critical work that quickly exceeds my skill set. Give them a call - you will be happy you did. read more