!!!!!!PLEASE TAKE TIME TO READ THIS.....I've come to this salon many times before and was always pleased with those interactions. HOWEVER, I called in on 5-20 and made an appointment for a full set and two pedicures the day of my 21st birthday. I had to tell four different workers that i already had an appointment for a FULL SET and TWO pedicures. We're an hour into our pedicures and they say "did you want to get your nails done also???" WHAT??? So they finish my toes and have me move to a different area, where a man gets stuck doing my nails 30 minutes later EVEN THOUGH i called in earlier and specified that i wanted Melissa to do them. I'm unsure of this man's name but I showed him a picture of the nails similar to what i wanted and the size and shape and he kept telling me to just go pick a color, because they don't have that color... So i kept saying i wanted something close to that color but would match with my skin tone and he just kept shoving different nail samples in my face to choose from but did not even TRY to help me out. He also finished my full set in 40 minutes because they were an hour from closing when he started. I wish i took a picture of the outcome but they were awful... they had waves in them, none of the nails on my left hand matched my right hand. My pinky's on both hands got wider towards the top whenever they were supposed to be "natural & tapered square". I left and paid 240 for the entire visit. I called in 5 minutes after i left letting them know i was not pleased and would be back to get them redone. The next day i came in after calling AGAIN to remind them i was in the day before, where three women came up to me asking what i didn't like and which color i wanted. I showed everybody the picture i showed him and they sat me down in his seat again where he came up
to me immediately with an attitude, asking why i didn't like them. I showed him two things i didn't like about them where he responded "okay no problem we shave it down make it look more narrow" and i said "right... but also none of the shapes are even on both hands and this looks nothing like the picture i asked for" he continued to speak over me and argue with me because i showed him a picture and he couldn't "replicate the picture" and i didn't tell him yesterday that i didn't like something. I came in saying i wanted them redone, not asking for any hand out or problem until the guy came up to me basically telling me i was wrong for being unhappy with the outcome. SO I TOLD HIM I SPENT $240, FOR THREE HOURS HERE ON MY 21ST BIRTHDAY WITH AN APPOINTMENT FOR THESE *shows him my nails*. So then he tells me he can redo them& i told him i wanted somebody else, and then he continues to yell over me saying nobody else will do it for free blah blah blah, and so i told him "You're not listening to me. I came here to get my nails redone, and i want them redone. I don't want this color or shape so I'd like someone else to do my nails and i will pay for the difference THANK YOU" the rest of the workers seem to be pleasant. Melissa still wasn't the one to redo them, but she and a few of the other ladies are very sweet and quick to help. It was mainly the man that i had an awful experience with. How are you going to yell at a 21 year old girl for telling you she didn't like your service.. be professional. I left with my nails redone and A LOT closer to what i was going for but altogether not pleased for now spending close to $300 lol.
Edit: I'm not the one to bitch about anything at all ever. I'm a server, i understand performing a service for the reward. This was truly just an awful experience especially on my birthday. read more