I purchased a Puffco Hot Knife from this shop earlier today and immediately realized it was…read moredefective -- it never powered on or worked at all. I came back within two hours of purchase with the product still unused, and the employee was hesitant to believe me. He called his boss, who claimed he had "never heard of issues with Puffco products." After a quick Google search, I found that this is actually a very common problem with the Hot Knife, and Puffco even acknowledges it under their warranty policy. The shop reluctantly exchanged it for a new one, and at the owner's request, the employee opened the replacement in front of me. It also didn't work straight out of the box. The boss then suggested we "charge it for a while," so I waited about 10 minutes in the store -- still nothing. I took it home and charged it for over an hour, and it's doing the exact same thing: blinking light, won't power on. I called back to let them know, and was told to "take it up with Puffco" myself. That's unacceptable. As a distributor of Puffco products, they should stand behind what they sell and ensure they're providing working merchandise -- not push the problem onto the customer. Now I'm out $55 and stuck with a defective product. Avoid this shop unless you want to gamble on faulty merchandise and zero accountability.

Great local smoke shop for all your needs. They always have my favorite King Palm wraps and cones…read morein stock, best on the market for quality and value. Thank you Arlington Smoke Shop and King Palm for your service to the smoker community

I know its part of the business and my own personal responsibility but they sell Nitrous oxide…read morethere and I hate that its legal and readily available, like that because it preys on people with addiction issues because no matter what you do if you start doing whippets its like Pringles "once you pop you just can't stop", a.k.a. you cant just have one and they'll never cut you off. Its unregulated and sometimes the cans are straight up empty. Plus the manager or whoever runs the joint, like guilts the other employees and discourages them from conversing either customers, even when the discussion is about the product. Plus, the same dude will charge you $35/a piece for an item, see your consistently buying it and offer it to you at $25/a piece then act like he ever offered anything when you show up next time expecting the discount and no, I did not hear him wrong or am notnconfused. Ill do these whippets but otherwise im a soberman (if you don't you don't count the occasional joint of marijuana) and we'll with in my own facilities. and from what i was told the place basically just resells a bunch of Amazon ordered stuff anyways. Overpriced. Typical headshop/convenient store ran by a penny pincher

More affordable than anywhere else for vapes and the people who work there are nice and very…read moreprofessional

Smoke4Less sold me a defective vape and would not exchange it. There are signs in the that indicate…read moreno refunds or returns, but exchanges should be honored for defective products that don't work. Effectively scammed me for $36. Will never shop there again.

Oh my God, Conor D. nailed it…read more I live in the neighborhood and I too walked in there and the female employee (owner?) followed me around the store inches away, even though everything they have is under lock and key. I am a middle-aged suburban white guy (no offense, just want to make it clear this wasn't racial profiling). She didn't know jack about the products they sell plus there was a slight language barrier. The whole vibe was just: buy something without knowing what you're buying and get out. Do they know dispensaries exist within a 3-mile radius that sell these products in a non-janky atmosphere? I want to support local businesses and was mildly pleased when this place opened, thinking I could buy the occasional vape pen every few months. It's shocking that people like this can operate a solvent business. They will learn the hard way that literally the only reason anyone would patronize a brick-and-mortar business in 2022 is customer service. They even have an "ALL SALES FINAL" sign. Get real folks. Hope the bankruptcy code works in your favor.

Outstanding staff that goes above and beyond to meet the customers needs. Joslyn and Mike are two…read moreof the nicest people I've met during my time here and have already offered up plenty of helpful tips to make my new surroundings feel like home. Which grocery stores to use, a great barbershop, and simple tricks like how and when to navigate the town. I love the cozy atmosphere and the friendly greeting upon arrival. My first time there felt like I had been a lifelong customer. Edited to add: The variety of options for your vaping needs are unmatched by any convenience store I've stopped at so far and the prices seem to be more than fair for the area. Cheapest I've found any vape products and the staff was very helpful in explaining all the different products.

Mike is always on point and very responsible with his prices. Been going to him for years and will…read morecontinue to shop here.

Went in for the first time because I seen the lights in a friend who told me Brayden really came…read morethrough and helped us out of the way and most definitely was awesome he knows about his products in this store without a doubt

I wanted to all to ask a question but the phone number posted at this site doesn't work, they need…read moreto keep an active number for the customers, those that are potential and ones already earned.

I hadn't been here for awhile, due to my last experience, but I decided to stop by to grab some…read morelast minute stocking stuffers- I hoped things had improved here. Big mistake. Both men working couldn't have been ruder to me- I asked for advice in electing prerolls, but John was too busy on his phone to help and seemed annoyed I asked. Yet they were a super friendly (hey bro!) to the man who walked in after me. I regret being too busy to drive somewhere else. Sexism is so boring and lame. Do better Eskar!

Place is nice and clean, employee was great but maaaan, one of the most expensive dispensary that I…read morehave ever been before!

Employee answering the phone was cold and impersonal…read more Says the business was sold, and Mike no longer works there, and also that vape products are illegal, now (not true, at all, no idea what she's talking about as of today, Sep 15 '25). I didn't go in person. Got very had vibes fromt the woman answering the phone. I believe her that the business changed hands. Old ownership I cannot imagine allowing their employee to answer the phone like this. Abrupt, fast, cold, impersonal, asking only what I need from them in that moment -- self-centered and jumping to conclusions. I'd stay away, if I were you.

Best shop in town! Excellent service and amazing owners ! I buy lucky strikes there in bulk for my…read moreboss - Sarah

Very helpful and great selection. I highly recommend for all of your vaping and cigar needsread more

I had very good experience here..people are very much friendly and customer service is awesome!…read moreKudos!!! Must visit!

I go here all the time to buy cigarettes. They have the best prices in the area (camels and…read moreMarlboro's under $11 in Harvard/porter?! Sweet). The folks who work there are pretty friendly and let me bring my dog in. Big selection of glass pipes, vapes and other devices. Plus CBD products, papers etc.

Very nice staff, went to this location for the first time and it was the same employee as the one I…read morehad gone to next to the Boston common, tyler, and he was very helpful and friendly, remembered who I was and made great conversation. Had some good laughs and would love to go back soon, especially if he's working there. All the employees I've met are honest and informative and overall lovely experience, product 4/5 can have defective batteries but customer service 5/5.

They're always so friendly & helpful. The selection of food/snacks is great and always very…read moreorganized the energy is always welcoming.

The staff is friendly and quick. Snack and drink selection is generally good but could use some…read moremeat.