They are very professional and all are willing to help. They have impressive stock of vapes while…read moreother shops have some to none. I really enjoy coming here.

First time buyer now customer for life starting today The shops are amazing! I was so impressed at…read morethe selection after finding a lot of duds in the area. The guys that work there are so friendly and knowledgeable in the products and service. I mean I am experienced with the products I buy but they answered all my questions and then some. Especially on how to maintain my items. Also, great prices that they strive to keep low. I left a super happy customer!

Highly recommend this place on the merit of their highly competitive prices and the degree of their…read moreconvenience status great prices on alcohol and cigarettes. I mean they have warehouse prices on some bottles really friendly service and keno to boot. One stop shopping indeed.

Decent local conveinence store. They have Keno, some liquor, and a wide variety of phone cards.read more

The best vape shop in the whole Boston area. Knowledgeable staff will make or break any business…read moreand the service of the young man behind the counter killed it! I was taking a while and the way he interacted with myself and the other customers was brilliant! So many choices that I just bought a lot more than I was planning on, and still, I got value for the money. This place is not near the tourist spots that I was staying at, but well worth the trip

The manager was very knowledgeable about tobacco and cigars, and was helpful with suggestions…read more Prices were good.

Wasn't open despite online saying they were. Wasted my time and money on a cab - Inconsiderate not…read moreto keep their hours current, won't try again.

Great spot friendly. You can't find it here you don't deserve to own a hookah. I can't wait in 10…read moreday he opens the lounge portion. Open till 2 Friday and Saturday

Employee answering the phone was cold and impersonal…read more Says the business was sold, and Mike no longer works there, and also that vape products are illegal, now (not true, at all, no idea what she's talking about as of today, Sep 15 '25). I didn't go in person. Got very had vibes fromt the woman answering the phone. I believe her that the business changed hands. Old ownership I cannot imagine allowing their employee to answer the phone like this. Abrupt, fast, cold, impersonal, asking only what I need from them in that moment -- self-centered and jumping to conclusions. I'd stay away, if I were you.

Best shop in town! Excellent service and amazing owners ! I buy lucky strikes there in bulk for my…read moreboss - Sarah

I just don't get this place. Is it family run? Is there an owner? Does he check his ratings and…read moreunderstand something HAS to change. There is a guy who has been there more often lately and why he works in customer service is beyond me. Most of the time I come in he is eating or doing something that he could not be bothered with you or anybody else and it's not just me I have seen it with other people and have heard it from others. There are so many smoke shops around and it is easy to be #1 around here, but the workers ruined it. Maybe respect the customers more no matter who they are? We are the ones handing over our money to you... WHAT REALLY TAKES THE CAKE! An older man fell down out front of the store and everyone came to see if he was okay and help. No one in the store, but the guy behind the counter couldn't have been bothered. Lucky the store wasn't sued!

They hired new people working here so I thought the customer service would improve. I was wrong. I…read morecome in here often for smokes. (Even though their prices are higher than others). I went in today and there was a woman at the front. I buy my smokes everything is okay. Then I ask if they sell juul products I hear they help smokers trying to quit. She says yes we do. I ask if they have nicotine in them she says I don't know. I ask a couple other questions about the product but she just says I don't know . So I asked if I could take a look at the box and I will read it myself to see (Not in a rude way) And she let's out this noise like UGH! before she handed it to me. I looked at it quickly and handed it back and said okay thank u I will research it online... Sorry to bother you.. I would have purchased it there if she knew more information about it and wasn't so rude. Why are all of the workers so rude to the customers? I hate to think it's a race thing but..Idk. Why be rude to the people who are keeping your business afloat?

Insanely rude staff and grossly overpriced products I found the exact same Snus product at a place…read morecalled Sid's for $6 bucks less?!?! Makes no sense. But hey if unprofessional employees and overpaying is your thing definitely the place for you.

As you'll read from other reviews they'll ID you, so just remember to have that. Great customer…read moreservice, I went in for a Hookah, to save you the trip, $180 for hookah, $50 for minis and they don't sell foil or coal. You can also online for one day delivery 5/5 for good, loud music and speedy service

Just wanted to write a note of thanks to Nate. He had one customer after another this morning and…read morestill had excellent customer service and knowledge to provide. I don't know who the bald guy is but berating your employee in front of customers is not a good business practice. Would have given 5 stars if this guy wasn't there. Nate was working nonstop for customers. We will only go back to this store if Nate is around to help us.

I have wanted to visit this shop for a long while. Having found myself fairly nearby with a free…read moreday I couldn't pass up the opportunity. I was not disappointed. It's a really cool, old style shop. As it should be since it opened in 1870. One bit of information I had missed was Edgar Allen Poe was born in the apartment over the shop and continued to visit his mother there throughout her life. The city erected a statue out front but what caught my fancy was the tamper set commissioned by the shop to celebrate their famous neighbor. I also picked up a couple of their in house blended tobaccos. Was a super nice visit with Todd and I think it was Neal who were very helpful. Well worth the time to go by.

Stopped by here today, while staying at MGH for my son. The guy behind the counter was really…read morefriendly and nice, small interaction but after a pretty rough week with being in the hospital it was really nice to interact with someone who was so pleasant and helpful & "really, really, ridiculously good looking " Oh and the selection was great but parking is difficult, good news even if you park a ways away it's a beautiful neighborhood

City Smoke Smoke manager Aramis was very cool and helpful. When I came in, he immediately ID'ed me,…read moreand anyone else that came in so you cannot browse the store without showing ID. I had time to kill so I wanted to check out their huge store and products. They have a ton of bowls, bongs, grinders, vapes, cigars, rolling trays, and almost any accessory you can think of. They are a bit overpriced, but they do have a large selection of unique pieces that are hard to find. Definitely one of the bigger smoke shops I've been in (and I've been in many). Really well stocked & organized, easy to navigate, and good service. They do not allow for refunds or store credit, though. Ambience: 5/5 Inventory: 4.5/5 Service: 5/5 Prices: 3.5/5 City Smoke Shop: 4.5/5