If you value integrity in a business I would not suggest going here…read more I bought a $20 Vape battery which did no work/hold a charge. I brought it back two days later. From the moment I walked in, the woman (Jamie) behind the counter was unfriendly and unwilling to help, simply stating that the store policy of "no refunds or exchanges" was posted all around the store. "But... you sold me a product that does not work. I can't have the same thing in exchange - but one that is functioning properly?" "No. We do not open the package of every product we sell and test it to make sure it works so I cannot offer you a replacement for this item." WTF? Before posting this review, I reached out to the email address on their website to give the management a chance to make things right. I received no response.

This smoke shop opened up in my neighborhood last year. They have hookahs, vaporizers & tobacco &…read morecannabis paraphernalia! The owner is really friendly, & they are open as late as they can be. It's located half a block away from the Malden T station. Diagonal from Pearl St Station. Check it out for yourself! Shop local!!

Great little convenience shop on the corner, with a wide selection of reasonably priced cigars. The…read morestore is small, however don't let that fool you - there are four large upright humidors in the back corner. The young gentleman behind the counter was very knowledgeable and made some great recommendations, and I was impressed that he knew the name of about 7 of the 10 people that wanted in the door in the short time I was there. Best part was, they had a cigar cutter by the register in case you wanted to smoke it immediately. I will be back for certain.

Went there in a pinch since its close to home and i had a week left till my online order came. Go…read morein to discover hes selling $12 Brixz stix 4500 for $32, talk about highway robbery. For that price you should be getting atleast a 25,000k thatll last you weeks not a.pi3ce of junk that stops in 2 days biggest waste money and its sad they get rich off these poor kids that dont kmow.better. Iust went into their shop toray and showed them what a real 20k should be

I walk 1.5 miles to get to this shop, and the lazy ass owner is NEVER THERE! Just got here, 1125…read moreand no one is here! Same as last Sunday at 1230pm. If you list opening time at 11, you should get there by 11. Don't leave the OPEN sign with a locked door. Absolute amateur, nice guy, but he doesn't know how to run a smoke shop and based on the frequent number of people waiting outside with me; he won't be running a smoke shop for much longer. Make sure to call first before heading over....

I just don't get this place. Is it family run? Is there an owner? Does he check his ratings and…read moreunderstand something HAS to change. There is a guy who has been there more often lately and why he works in customer service is beyond me. Most of the time I come in he is eating or doing something that he could not be bothered with you or anybody else and it's not just me I have seen it with other people and have heard it from others. There are so many smoke shops around and it is easy to be #1 around here, but the workers ruined it. Maybe respect the customers more no matter who they are? We are the ones handing over our money to you... WHAT REALLY TAKES THE CAKE! An older man fell down out front of the store and everyone came to see if he was okay and help. No one in the store, but the guy behind the counter couldn't have been bothered. Lucky the store wasn't sued!

They hired new people working here so I thought the customer service would improve. I was wrong. I…read morecome in here often for smokes. (Even though their prices are higher than others). I went in today and there was a woman at the front. I buy my smokes everything is okay. Then I ask if they sell juul products I hear they help smokers trying to quit. She says yes we do. I ask if they have nicotine in them she says I don't know. I ask a couple other questions about the product but she just says I don't know . So I asked if I could take a look at the box and I will read it myself to see (Not in a rude way) And she let's out this noise like UGH! before she handed it to me. I looked at it quickly and handed it back and said okay thank u I will research it online... Sorry to bother you.. I would have purchased it there if she knew more information about it and wasn't so rude. Why are all of the workers so rude to the customers? I hate to think it's a race thing but..Idk. Why be rude to the people who are keeping your business afloat?

Employee answering the phone was cold and impersonal…read more Says the business was sold, and Mike no longer works there, and also that vape products are illegal, now (not true, at all, no idea what she's talking about as of today, Sep 15 '25). I didn't go in person. Got very had vibes fromt the woman answering the phone. I believe her that the business changed hands. Old ownership I cannot imagine allowing their employee to answer the phone like this. Abrupt, fast, cold, impersonal, asking only what I need from them in that moment -- self-centered and jumping to conclusions. I'd stay away, if I were you.

Best shop in town! Excellent service and amazing owners ! I buy lucky strikes there in bulk for my…read moreboss - Sarah

They are very nice people that own this place. Not a huge selection of what I'm looking for but…read morethey get the basics and they're open late so it works out good

I just called the store to tell him the pipe broke as soon as I bought it and he hung up on me…read more don't ever go to this place! I needed a pipe really quick but even I was surprised at how sketchy this smoke shop is. No prices on anything and all glass pipes are crappy and overpriced. I asked for the cheapest one because the guy was being shady about pricing and the one that he sold me had basically no hit hole so it's unusable. $8 down the drain. I Wasn't asking for a refund even but I will not be back here.

Recently bought over by a family. They renovated the whole store with what looks like expensive…read morewood and all new spot lighting fixtures and some other stuff. They are new so there inventory on glass pipes aren't that expanded but they are working on it. And there glass pipes, hookah and tobacco are sold at very reasonable price. A little glass pipe for example is 9.99... where as a water bong is usually 35.... thats unheard off at a mall.. plus they got hookah flavors for 3.99 among other stuff. very reasonable price. and best of all they got LOTTERY with KENO. they got a table and some seats so you can sit scratch play keno and enjoy. there drinks and snacks are reasonably priced as well. Good place to shop

KUDOS to Sean,the manager, for providing supreme quality customer service! The selection was…read moreexcellent and full of choices of postcards and soap! The value was exceptional since they give military discount! I paid $12.37. I highly recommend all to come and visit to support this local business!

Since forever this shop is not only an old fashioned smoke shop for all kinds of fun things, like…read morechessboards. They have fancy old fashioned shaving supplies. It's a fun store to roam around in and the staff are very professional and friendly.