Was wandering around in here a bit lost, a bit uncomfortable and feeling a bit out of my element. I…read morewas the only one in the store at the time as it was early in the afternoon in a weekday. I had some questions, bobbling with my phone trying to look things up when I heard a voice from the register that turned out to be "Faye." Within 10-seconds I was in a totally normal conversation talking to Faye about things I wouldn't normally be talking to most of the ppl I know well in my life. Lol. But that's what better than good customer service produces, special customer service! Incredibly helpful with exactly what I was looking for and even came up with an idea that would make what I was planning on buying even better! Their idea went perfectly with it and worked out great! I felt like I could've asked Faye anything and they would've known exactly where to find it, everything about it, and even had some friendly suggestions that actually made sense. This is seriously how every store I shop in should provide service to their customers. Not over-bearing but making sure you're aware that they're there and happy to help if you have any questions. Really happy with my shopping experience, thanks Faye!

I was just at the Medford store and I just want to say that Ember who works there was so helpful…read moreand knowledgeable about the products. She definitely made me feel comfortable. She made the experience for me. Ember thanks again for dealing with my scattered mind.

Went in there on a Sunday morning with a girl after a one night stand that just turned into the…read morenext day... We went and had brunch ( I split 70-30 because that seems fair in this world)) she had the eggs Benedict... And then I noticed she was farting everywhere. We went after that... When we walked into eastern cannabis, I think she thought she could get away with a stinky squeaker on the way in ... But George was so nice. He took the blame for her fart, even though everybody knew it wasn't him. He looked at me. And winked and said my bad... And smiled like you know I wasn't the one who farted.

Kenzie made some great recommendations. Definitely knows about all of the selections/products. Good…read morespot!

If you value integrity in a business I would not suggest going here…read more I bought a $20 Vape battery which did no work/hold a charge. I brought it back two days later. From the moment I walked in, the woman (Jamie) behind the counter was unfriendly and unwilling to help, simply stating that the store policy of "no refunds or exchanges" was posted all around the store. "But... you sold me a product that does not work. I can't have the same thing in exchange - but one that is functioning properly?" "No. We do not open the package of every product we sell and test it to make sure it works so I cannot offer you a replacement for this item." WTF? Before posting this review, I reached out to the email address on their website to give the management a chance to make things right. I received no response.

This smoke shop opened up in my neighborhood last year. They have hookahs, vaporizers & tobacco &…read morecannabis paraphernalia! The owner is really friendly, & they are open as late as they can be. It's located half a block away from the Malden T station. Diagonal from Pearl St Station. Check it out for yourself! Shop local!!

It's great to have a vape shop open in Malden. I was previously going up to Lynn for my…read morevape-related purchases, so I was very happy to see Vape R uS open up on Salem Street earlier this year. They have a huge variety of liquids ranging anywhere in price I've seen from $4-$15 for a 15 ml bottle. Dutch Boi, which I believe is there own in-house brand of juice, is one of my favorite brands. It's quality stuff. They also have no name juices around $4 and $5 bucks each. Bring your battery, because they have a sample station where you can try out practically any flavor they sell before buying it. I've never seen any other vapor shop do this. It's a nice touch because a few times I thought I would enjoy a certain flavor, only to try it and change my mind. Another thing to note is that the service is fantastic. The guys that run the place are polite, helpful and informative. A few times I've asked for their recommendations on an e-juice, and they've been more than happy to stop what they're doing to help. I've only purchased juice here so far, so I can't comment on their mods/vaporizers for sale yet, but I'm sure I'll be buying one down the road from them. They're also finishing work on a lounge they're putting in the shop with couches and a flat screen TV. It will definitely be a very nice addition when finished. If you vape and are in the area, I definitely recommend stopping in here. You won't feel rushed, and you'll get what you need.

I have been a smoker for 15yrs now and averaging as of late at 12-15 cigs a day! I wanted to try…read morevaping and found out about Vaper-US. To begin with i have zero knowledge about vaping or the paraphernalia that is used. That being said i have never entered a vape shop before either...probably something i regretted the moment i entered this place. Absolutely gorgeous place and with top notch people. Jeremy spoke to me and took me through the entire process without confusing me! He suggested a starter vape ($120) and then had me try the "trial flavors" before i picked the one i wanted (What an ingenious idea!!) and to have a 'menu'..brilliant! chose my flavor,Jeremy helped me setup my vape and i was off in a trail of vapor! Bottomline...if you are someone with no knowledge of vaping and want help this is the place to goto! Customer service at its best. Got a couple of friends lined up to visit them soon... Starting Costs: The battery + the bit that holds the coil and fluid: $120 Coil/Fluid : $4 and from what i come to hear a bottle lasts a week (depending on how much you use). Compare that to $10 a day on a pack of cigs...no brainer!!

I have been to this shop many times and they have a wonderful selection at all price points! The…read morelady who runs this shop is very nice and always helpful! I recommend this store to anyone looking for great cigars at good prices

Very happy that I went here last week. Can be back for my second visit today. Excellent selection…read more I got great recommendations from the owner and found a new cigar I love. Bought three boxes today and cost was less than a trip to New Hampshire. Short story...great people, great selection, and great prices. I'll be back often.

I just don't get this place. Is it family run? Is there an owner? Does he check his ratings and…read moreunderstand something HAS to change. There is a guy who has been there more often lately and why he works in customer service is beyond me. Most of the time I come in he is eating or doing something that he could not be bothered with you or anybody else and it's not just me I have seen it with other people and have heard it from others. There are so many smoke shops around and it is easy to be #1 around here, but the workers ruined it. Maybe respect the customers more no matter who they are? We are the ones handing over our money to you... WHAT REALLY TAKES THE CAKE! An older man fell down out front of the store and everyone came to see if he was okay and help. No one in the store, but the guy behind the counter couldn't have been bothered. Lucky the store wasn't sued!

They hired new people working here so I thought the customer service would improve. I was wrong. I…read morecome in here often for smokes. (Even though their prices are higher than others). I went in today and there was a woman at the front. I buy my smokes everything is okay. Then I ask if they sell juul products I hear they help smokers trying to quit. She says yes we do. I ask if they have nicotine in them she says I don't know. I ask a couple other questions about the product but she just says I don't know . So I asked if I could take a look at the box and I will read it myself to see (Not in a rude way) And she let's out this noise like UGH! before she handed it to me. I looked at it quickly and handed it back and said okay thank u I will research it online... Sorry to bother you.. I would have purchased it there if she knew more information about it and wasn't so rude. Why are all of the workers so rude to the customers? I hate to think it's a race thing but..Idk. Why be rude to the people who are keeping your business afloat?

Great little convenience shop on the corner, with a wide selection of reasonably priced cigars. The…read morestore is small, however don't let that fool you - there are four large upright humidors in the back corner. The young gentleman behind the counter was very knowledgeable and made some great recommendations, and I was impressed that he knew the name of about 7 of the 10 people that wanted in the door in the short time I was there. Best part was, they had a cigar cutter by the register in case you wanted to smoke it immediately. I will be back for certain.

They are very nice people that own this place. Not a huge selection of what I'm looking for but…read morethey get the basics and they're open late so it works out good

I just called the store to tell him the pipe broke as soon as I bought it and he hung up on me…read more don't ever go to this place! I needed a pipe really quick but even I was surprised at how sketchy this smoke shop is. No prices on anything and all glass pipes are crappy and overpriced. I asked for the cheapest one because the guy was being shady about pricing and the one that he sold me had basically no hit hole so it's unusable. $8 down the drain. I Wasn't asking for a refund even but I will not be back here.

Went there in a pinch since its close to home and i had a week left till my online order came. Go…read morein to discover hes selling $12 Brixz stix 4500 for $32, talk about highway robbery. For that price you should be getting atleast a 25,000k thatll last you weeks not a.pi3ce of junk that stops in 2 days biggest waste money and its sad they get rich off these poor kids that dont kmow.better. Iust went into their shop toray and showed them what a real 20k should be

I walk 1.5 miles to get to this shop, and the lazy ass owner is NEVER THERE! Just got here, 1125…read moreand no one is here! Same as last Sunday at 1230pm. If you list opening time at 11, you should get there by 11. Don't leave the OPEN sign with a locked door. Absolute amateur, nice guy, but he doesn't know how to run a smoke shop and based on the frequent number of people waiting outside with me; he won't be running a smoke shop for much longer. Make sure to call first before heading over....