I have been to this shop many times and they have a wonderful selection at all price points! The lady who runs this shop is very nice and always helpful! I recommend this store to anyone looking for great cigars at good prices read more

Very happy that I went here last week. Can be back for my second visit today. Excellent selection. I got great recommendations from the owner and found a new cigar I love. Bought three boxes today and cost was less than a trip to New Hampshire. Short story...great people, great selection, and great prices. I'll be back often. read more

My number one cigar shop to purchase my sticks from. They take good care of me and are nice. I will continue to shop with them, 5 stars across the board. read more

New location as of over a year ago. Excellent selection, everything is well maintained, and the prices are very competitive. Other nearby shops can't really compare. read more

Pleasant has a brand new location and an upgraded humidor. The selection is amazing and the prices are very competitive. The only ding is that i would love more personal attention and recommendations. I've been in there a few times and the woman that works there doesn't offer help. I'm always in the hunt for something new to smoke. (Hint hint) read more

I have to say I am a bit perplexed, I attempted to go in yesterday and purchase a box of cigars for a friend who just retired from the Army after 20 years of service, I go not further then the threshold when the Asian kid leaning against the counter told me I could not come in with my 6 year old who was holding my hand. Now I can understand not allowing anyone under 21, especially when kids may be buying them to roll blunts, but my daughter is "6", I had an idea what I wanted to get (about $100 sale) and I would have been in an out in less then 5 minutes. I subsequently got what I was looking for from another Smoke Shop, I've purchased cigars here in the past and I can say I will never step foot in the place again, the professionalism what non existent, and my money in that place will be the same read more

Great cigar shop. They have most of my favorite cigars. Very nice people behind the counter always ready to assist me. the online service is fast normally 2-3 days for me. The place is clean and well organized. happy I found this cigar shop. read more

I have been in here a few times, and every experience has been very nice. I walk in and they give me enough room to look around at my leisure. I actually don't like to be approached by salespeople the moment I walk in the door, especially in a place like this where there is so much to take in and consider. I just want them available and knowledgeable. The moment I look up for some assistance, the gentleman was ready and attentive. He was clearly quite knowledgeable and asked me questions so he could point me in the right direction. We both knew I am still fairly new at this, however he never tried to steer me wrong; I sensed he saw a long time customer in me, and treated me that way. If he treats everyone this way, he must have a lot of regular customers who appreciate his relationship style service. The prices were quite reasonable from what I have seen around. The selection is also quite large and the cigars I had were very fresh and well stored. read more

Went here for the first time a few days ago and IMMEDIATELY felt welcomed when I walked into the door. The woman behind the counter asked me if there was anything in particular that I was looking for and right away steered me in the right direction. Once her husband came out from the back he was able to answer all of my questions and was obviously knowledgeable of every product. He recommended a few cigars based on what I told him I liked and I was on my way more then pleased. I will most DEFINITELY be going back, I found my new cigar spot. read more

If I could give it 0 stars I would. The man who owns the shop is extremely disrespectful and rude. I brought my friend, on an extremely cold day, to the smoke shop because she needed to find a new one and I had my 2 year old daughter with me in her stroller. I went inside to wait for her to purchase her goods dye to the cold temp outside and the man rudely told me to get out because I had a baby with me and she's under 21 (clearly a 2 year old can't purchase anything). Mind you I'm pregnant, over 21, not purchasing anything, and there is no smoking in the shop. I told him he needed an attitude adjustment if he wanted to continue to get business and he started to cuss me out, I never once swore at the man. You do not want to spend your money at a store like this one. They are over priced anyways! read more

This place is anything but pleasant. I called looking for their cigar expert so that I can buy a cigar for my father. Very very rudely, the woman on the phone said "no you cannot speak to him and hung up." With customer service this bad, I can't imagine what sort of nasty poison goods they sell to their customers. read more

I was told I wouldn't be able to purchase with a Passport as it isn't a valid form of identification and "the laws on tobacco are completely different here." Different from where? I've been a resident of Massachusetts my entire life and a Federally issued Passport has always been a viable form of ID for purchase of tobacco if over 18. Don't know if he acted this way because I'm blonde or female, but if this is his business he should know the laws better than I do, not vice versa. Also, don't call your customers "Honey" when you don't know them, especially if you're already talking down to them. This is my second time in this shop where the same gentleman has been unnecessarily rude and condescending (tone as well as content.) I'll be steering clear of his establishment and purchasing from one of the other 4 similar shops that exist within a two block radius from now on. read more

Steve is one of the best guys I've met in the cigar world his wife and John Michael are very knowledgeable anyone who put a bad review on this post is comical there're best in Massachusetts hands down ! read more

Wanted to post a quick update regarding kids in the store. It's a law that people under 21 are not allowed in and Malden fines smoke shops that don't obey. So before you rip on a small business online simply for following the law and trying to avoid a massive fine, maybe stop and use your brain for a second. These people are extremely nice and accommodating so I can only assume the people posting these reviews are the lowest dregs of society who stumble off the orange line looking to buy their Newports. read more

Best selection and THE BEST PRICES around. Great deals on the boxes. I'm a Rocky Patel guy and they have a serious selection of smokes and unbeatable deals on a box of Rocky's and Punches which I recently purchased. Long ashes to you. read more

I've been going in every week for about 6 months and I found the staff knowledgeable and very accommodating. It was a clean and friendly atmosphere. There were no long lines or undesirables hanging around. I was able to make my purchase with ease. They have a long time customer here. read more

I can't speak to the Malden location but on behalf of the hundreds of loyal customers that they abandoned at their Worcester location Brightleaf Tobacco I can tell you these people are not very nice. read more

This place is horrible!! Well let me rephrase that the PEOPLE are horrible. I hate coming to this store yet they are the only ones that sell the tobacco I use. So I keep coming back. I buy a months supply at a time just so I dont have to come in weekly. The women who I believe is the owners wife is one miserable women she's usualy yelling at someone and when she's not shes huffing and puffing and giving nasty looks which are very unbecoming on her already old wrinkley raggid face. Well I have been on the hunt and they are no longer the only ones that carry two daughters cockstrong premium pipe tobacco, Brennans smoke shop also now carry it and will HAPPILY ORDER what they don't. Tip to the owner let your wife stay home and you go to work she is slowly digging you into a hole you seem to have an alright shop going on and with customer service like that you'll be lucky to stay in business for much longer. She's an evil women who needs some love, her heart is cold and she needs a hug!!!! read more

wow i called to see if they carried a product and they hang up on me with out an answer...then i called back..and the bitch gave me an attitude saying we dont carry that product and asked me do u want to hang up or have a conversation. ....rudest bitch ever...if u dont carry it...just answer politely. ..i didnt call with an attitude...I have been here before and they did sell the product b4....fuck this place...DO NOT BOTHER read more

not worth it!!! woman is terrible!!!! dont spend your hard earned money at a shop that do not listen or care for you and your purchase

i went to the malden smoke shop on pleasant street that i've been going to now for about a year since it opened. there is a woman at the front desk who is short with short brown hair. she treated me horrrrribly. i came in to get cigarettes for my son who has a brain tumor. but everytime i get these cigarettes almost all of the tobacco falls out of them. so i asked the woman at the desk why this was happening, she said they they were just loose and that they would tighten on their own. then! she started blaming *me* saying that i put the tobacco in the machine the wrong way! but theres only one freakin way to do it!!!!! i tried to stay calm. but right in the middle of me stating my complaint she told me to *shut the fuck up* *stop moving your lips or i will physically remove you from the store* * shut up or i wont give you service* she continuously insulted me and told me to shut my mouth, stop flapping my lips. etc. she was extremely rude and humiliating. she brought me to tears. i have seen her treat others the same way so i realized quickly that they stopped doing business with her and would rather wait in line for someone else to assist. i know many other people off the top of my head who go there that can verify this. i will keep posting these blogs every day to let everyone i kno and everyone i dont know. everyone will see this. my children will be posting it on facebook as well. i have talked to people who say they wont deal with her because they're afraid of being embarassed and humiliated. this woman is not a people person and she should not be running and open business such as a smoke shop with the attitude she has. she does not deserve the business that goes through there. and when i'm through she wont have a business. anyone who cant find the respect to let someone speak thier mind and then demand them to shut thier mouth, should learn respect and shut up themselves. i will never set even a toe in this shop again. i'd rather pay full for my cartons then be treated that way. i will absolutely make sure that the word is spread about this. my son is in a bad state and is now even more upset to hear i was treated so wrongfully and that i couldnt get his cigarettes today and that i wont be going back. so i suggest to everyone if you want to go somewhere and be treated kindly and courteously and with respect, find a new smoke shop. i cant stress this enough!!!!!! read more