Employee answering the phone was cold and impersonal…read more Says the business was sold, and Mike no longer works there, and also that vape products are illegal, now (not true, at all, no idea what she's talking about as of today, Sep 15 '25). I didn't go in person. Got very had vibes fromt the woman answering the phone. I believe her that the business changed hands. Old ownership I cannot imagine allowing their employee to answer the phone like this. Abrupt, fast, cold, impersonal, asking only what I need from them in that moment -- self-centered and jumping to conclusions. I'd stay away, if I were you.

Best shop in town! Excellent service and amazing owners ! I buy lucky strikes there in bulk for my…read moreboss - Sarah

KUDOS to Sean,the manager, for providing supreme quality customer service! The selection was…read moreexcellent and full of choices of postcards and soap! The value was exceptional since they give military discount! I paid $12.37. I highly recommend all to come and visit to support this local business!

Since forever this shop is not only an old fashioned smoke shop for all kinds of fun things, like…read morechessboards. They have fancy old fashioned shaving supplies. It's a fun store to roam around in and the staff are very professional and friendly.

This is one of those places where you can't guess the inside from the outside. Inside it is…read moreincredibly well lit and CLEAN! They have a pretty great selection for all of your needs and the staff was incredibly helpful. Although there were several others in the store when I visited, I was helped quickly.

I got charged $50 for 2x replacement SMok Novo 3 Pod which I can find for less than $9 online. Avoidread more

Was wandering around in here a bit lost, a bit uncomfortable and feeling a bit out of my element. I…read morewas the only one in the store at the time as it was early in the afternoon in a weekday. I had some questions, bobbling with my phone trying to look things up when I heard a voice from the register that turned out to be "Faye." Within 10-seconds I was in a totally normal conversation talking to Faye about things I wouldn't normally be talking to most of the ppl I know well in my life. Lol. But that's what better than good customer service produces, special customer service! Incredibly helpful with exactly what I was looking for and even came up with an idea that would make what I was planning on buying even better! Their idea went perfectly with it and worked out great! I felt like I could've asked Faye anything and they would've known exactly where to find it, everything about it, and even had some friendly suggestions that actually made sense. This is seriously how every store I shop in should provide service to their customers. Not over-bearing but making sure you're aware that they're there and happy to help if you have any questions. Really happy with my shopping experience, thanks Faye!

The women who serviced me and my friend was super sweet and very welcoming of any questions we had,…read moreshe also provided great feedback that made you feel more confident in what you are purchasing!

I had a fantastic experience at Cambridge Smoke Shop! I visited the locations at **1199 Cambridge…read moreSt** and **1726 Mass Ave**, and both were equally impressive. The staff at each shop was friendly, knowledgeable, and genuinely eager to help. They answered all my questions, offered great recommendations, and made the entire visit smooth and enjoyable. Both stores are clean, well-organized, and have an amazing selection. **They truly have everything you need -- a real one-stop shop for anything you want to smoke.** Whether you're looking for glass pieces, vapes, rolling papers, accessories, or something unique, they've got it all. I really appreciate the relaxed atmosphere, great customer service, and unbeatable variety. Cambridge Smoke Shop definitely goes above and beyond. Highly recommended!

This is by far the best smoke shop in Massachusetts I have been to. They're extremely knowledgeable…read moreabout their products and they have the best prices around. 100% RECOMMEND THIS SHOP, u won't find better in the Boston area!

I go here all the time to buy cigarettes. They have the best prices in the area (camels and…read moreMarlboro's under $11 in Harvard/porter?! Sweet). The folks who work there are pretty friendly and let me bring my dog in. Big selection of glass pipes, vapes and other devices. Plus CBD products, papers etc.

Very nice staff, went to this location for the first time and it was the same employee as the one I…read morehad gone to next to the Boston common, tyler, and he was very helpful and friendly, remembered who I was and made great conversation. Had some good laughs and would love to go back soon, especially if he's working there. All the employees I've met are honest and informative and overall lovely experience, product 4/5 can have defective batteries but customer service 5/5.

Went in to grab a drink and ended up trying a couple new snacks. Good range of options, including…read moresome glass and vape gear. Everything I picked up was fine and worked as expected.

One of my favorite smoke shop. Friendly services, variety of…read moreoption & good pricing overall

Best place in Boston by far great prices massive selection staff is unbelievably friendly…read moreespecially Cathy they go above and beyond for there customers if they don't have something u want/need guaranteed they will get it I could go on and about this but u really should go in and c for urself 5 star

Went in for the first time because I seen the lights in a friend who told me Brayden really came…read morethrough and helped us out of the way and most definitely was awesome he knows about his products in this store without a doubt

I wanted to all to ask a question but the phone number posted at this site doesn't work, they need…read moreto keep an active number for the customers, those that are potential and ones already earned.