My grandmother's 88th birthday was on Thursday and my dad had made plans to take her to dinner. She didn't know that more of us were showing up, so sort of a surprise. He called days in advance to make sure that we would have room, and made a reservation for ten people. He told the woman on the phone that he knew that the restaurant had some cupcake things for birthdays, but asked if it would be alright if he brought a small cake in. After a moment, she told him that it would be alright. So tonight when we showed up, not only was there no reservation, but my dad got scolded for bringing a cake, being told that outside food or drinks weren't allowed. After returning from putting it back in the car (where it proceeded to melt), there was some back and forth between him and the waitress about how things had been pre-planned. A few minutes later, the owner came out with his arms crossed and his chest puffed out, "does somebody have a problem?". My dad tried to explain to him the situation, but also suggested that the owner try calming down first, instead of coming out at everyone aggressively. He actually asked him twice to take it down a notch, and while he was standing over my EIGHTY EIGHT YEAR OLD GRANDMOTHER with this attitude, even she said for everyone to knock it off. My dad again told him just to let it be, because things were not looking any better as things progressed. He asked when my dad had called. He said he thought it was on Sunday. Many people in the restaurant saw everything and made comments to our table about how rude that was and how they wouldn't have blamed us if we had left. Which, if we hadn't already gotten my grandmother and another couple of elderly people there, we just may have. We ordered, and the food came. It just seemed like their whole service process was really scatterbrained, like the kind you'd expect from people who didn't think to write down that ten people were coming on Thursday and needed a table. After dinner, we were all going outside to the cars, and my grandmother and her friends were the last ones. Another lady who works there made a comment to my grandmother, something along the lines of "good thing we had room for you, since we checked the caller ID and you didn't call on Sunday". Now, he guessed that he had called on Sunday. It may have been on Saturday, or Friday, or whatever. We didn't know there would be a quiz. The point was that he had called and talked to someone days prior and then we get this treatment. All of us have been eating there for years. And as usual, their food is actually quite exceptional. Too bad it's ruined with absolute sh*t customer service and an owner that would approach or speak to customers in that manner. It's not every day that a grandmother gets to turn 88, and sit down and have a nice meal and appreciate being able to spend time with friends and family. Good job guys. read more