I went here for a few years for both general dentistry and orthodontics (until I moved) and I was…read morealways very pleased. I had only one issue the entire time I went and it was about the orthodontic retainer... when I got my braces off I asked about getting a replacement retainer if I ever needed one and she said I would get ONE free but after that they're $250... which I remember because I was like eek, I guess I'll take really good care of them then! But about a year later my retainer broke in half and on my next visit I asked if I could get my "one" free replacement retainer and she said they don't replace them. At all! Not ever... but you also have to wear it for life, soooo :/. When I acted confused she said they don't keep your tooth impressions because "where would we store them"? And also she said they destroy them when they make the retainer... (you could have given one to me! ). So I had to go online real fast before my teeth moved and buy all the materials to make impressions, plaster tooth molds, a hot plastic molding machine and plastic to make my own retainer, so I guess if you get your braces off, contact me. I'll make you an impression of your teeth and a new retainer and you can keep the model for the next time lol. Jk. (The impression doesn't get destroyed though... not the one I made, the tooth model didn't either but I can see how it could happen...) Anyway, it was just bizarre that the story was 180 degrees different from one visit to the next. Even the $250 detail... only to find out they DON'T replace them ever!? ‍

Hands down best dentist practice out there. I drive 45 minutes each way just to see Dr Wensel…read morebecause of how kind the staff is and how fast I am in and out. If your appointment is at 10 am you will be in a chair at 10 unlike my last dentist that made me wait 20 minutes past my appt. They really seem to care at this practice and I actually look forward to going.

Every time I come here, the service is consistently slow. It's clear the office overbooks…read moreappointments, which results in long wait times--today, I waited over 35 minutes just to be seen, and I walked in to find seven people already ahead of me. One man even left out of frustration, saying he'd rather come back another day than continue waiting. That says a lot. This pattern of delays and poor scheduling is not respectful of your patients' time. Please reassess your booking process and make the necessary changes. Staff are typically kind and apologetic, but it's still frustrating.

Avoid this place like you avoid staring at the sun. I went in for an exam and computer glasses…read moreprescription at a specific distance of 43". In passing I mentioned I might need driving glasses and the doc said okay to wait a couple years. Back in the lobby, they quoted me an extraordinary $400+ AFTER INSURANCE for a single pair of glasses. I took my prescription to Walmart and got them for $150, all the same features. Waited 10 days, got my glasses...and they didn't work. York had given me a prescription for driving glasses. I had to wait for them to MAIL (from the 80's, I guess) the right prescription. Back to Walmart, waited another 10 days, got my new glasses and...WRONG AGAIN. Called York to ask and they said it was for 12-18" distance. Now I'm out $300 for two glasses I don't need. They won't reimburse me. They won't make me even one correct pair of glasses at no extra charge. They won't admit the first two incorrect prescriptions are their fault. They said I should have told Walmart the distance (b/c a doctor's prescription doesn't have all the pertinent info?) They said to tell Walmart they got it wrong and make me another with the new prescription--like they're not going to charge me AGAIN for a new prescription? No accountability, no customer care, no stepping up, fessing up, and fixing the problem, just blame someone else instead of providing an easy fix. Absolutely horrid and unprofessional behavior: just keep denying until the customer gives up and goes away. Well guess what York: HERE I AM.

It took 2 hours for exam and waiting to see Dr Jolly. When he finally came in the room he didn't…read moreintroduce himself and wasn't very friendly. I asked why it took 2 hours to see him and he said it was because of paperwork. I was there for an eye infection. He said it would take an hour wait time for follow up appointment. As I sat in an exam room waiting to see him I heard other people getting exams and he saw people that came in after me. I won't be back.

Dr. Jolly himself is friendly, professional and competent. The clinic is clean and pleasant…read more Unfortunately, his staff is less than adequate. They are rude, incompetent and quick to adopt a demeaning tone in speaking to patients. I'd heard rumors of that kind of thing before I scheduled my first appointment and dismissed them- it wasn't long before I found out for myself!

Everyone was kind and friendly and went out of their way to calm my nerves. I appreciate them being…read moreupfront about prices and Dr. Record's honesty. It is also a very beautiful office. Also a plus is the great choice of music. Keep it country!

Run!!! They rake new customers across the coals. $176.00 for notorious! Horrible customer service…read more Thankful I cancelled before they broke me!

staff was nice and helpful with the products. there is also a very cute little cat inside.read more

Fantastic selection, great hours, and super friendly and informative staff! Great location right…read moreoff off the highway too!

Parkhaven dental in Gunter is very good. The facility is clean and comfortable. All of the staff…read morethere are friendly and very helpful. They don't try to tell you that you'll need all kinds of dental work. I have a couple of old fillings and, they said we will just keep an eye on them and replace them when its time. My husband and I only had X-rays and cleaning on our first visit but, we both feel confidant that we will get excellent care there. I would highly recommend the Gunter facility to others.

Parkhaven dental it's by far the best dental facility around. When after hours I was at a…read morerestaurant and lost my temporary front tooth crown Dr. Saunders within minutes responded to my text and said he would meet me at the facility within an hour. Two of his dental assistances Met me there and put back in my temporary within minutes. If I could give them 10 stars I would they will be my forever dental facility.

Sandra Reeves is by far the best dental hygienist I have ever experienced. She's gentle, caring…read moreand always prompt.

This place is an anomaly with no scary sounds, instruments or fears of pain. I always look forward…read moreto my regular visits as the pro staff is conscientious and gentle and they never rush - exactly as a good dental office should be. They have up-to-date equipment and technology, explain details, oh and after 2+ years now, they still operate on time. Nothing negative to report - just good quality service. Thank you SMILES in Gainesville!

Doc is exceptional! He is the first doctor I've been to that actually listens and genuinely cares…read moreabout you and your heath! He is kind and straight forward about things and it makes everything so simple. My family has been going to him for a few years now and we have never had to wait over our appointment time and if something comes up last minute they will do what they can to get you in. He and his staff are very genuine and professional.

I was 65 and diabetic when Covid came. My job did not shut down, but most our business did. The…read moreonly was for me to stay safe was to stay home. Bradley, who I had loved up to that point, refused to write a note for me to be off because I was a big risk senior. I left his office that day in tears. In fact I had to sit in the parking lot and cry until I could drive. He didn't care about me or the potential that I could get very sick. (This was before any vaccines came out.) I never went back. I also ended up with breast cancer later that year after using Bio TE hormone replacement therapy that he said was so wonderful. He never mentioned that HRT could cause breast cancer. I might have used it anyway, but I should have been told.