I've been a patient here since 2018 and have consistently received great service from everyone. The…read moresmall hometown feel is something I truly enjoy--it makes the experience more personal and welcoming. I'd highly recommend them.

I'll start with the good then the bad. They got me in extremely last minute. I was switching job…read moreand loosing my insurance for a while and I stopped in on a Friday at about an hour before they closed. To my surprise the very friendly staff and Doctor saw me l, even as a new patient. I was extremely impressed by this. All their rooms were clean, organized and appeared well maintained. I have a really bad phobia of things in my eyes and can deal with the old puff style pressure test but the new style creeps me out and they were able to do it relatively quick with minimal discomfort or distress on my part. They have a decent selection of frames but seems a little steep on the price but that's ok as I prefer to shop and spend my money locally. Found a pair that was similar to what I had but it was larger and therefore heavier. I placed my order for them and it took about a week to come in as I got special lenses. This is where it turned south for me. They came in and I was given the glasses without any attempt to fit them to me. The one nose piece was very badly bent to one side and I asked if they could adjust it (I didn't want to break it being brand new). She adjusted the one yet didn't touch the other which I had to manipulate to make even with the first one. When I put them on WOW. Not a good wow. I'm 40 and have had glasses since I was 10 or so. The focal point was off or something. Being new I told her it was off but it was probably just the new prescription I had to get used to, so I left. I didn't even make it to my vehicle and the nose piece she had just adjusted broke off. I turned around and went back in to tell them. Unfortunately they did not have another one of this frame in stock. They apologized and said they'd get it ordered. A week goes by and still no replacement. A second week goes by and they finally have the replacement. The new one the nose pieces are in good shape and not needing major adjustments, just a few minor tweaks on my part. The new frames have the same focal issue. I tried and tried to get used to them. I seriously thought I was having a medical issue at one point when I couldn't read a price tag at the store. Headaches and blurred vision. I finally placed a zenni, online china based store, order with the new Rx and waited. In my mind I was prepared for the same focal issues and headaches but within SECONDS of putting on this internet stores order my headache went away and I can read again. I orderef from the online place about 4 years ago and had reorder the same frames but with the new prescription. I don't know what got screwed up but this has been and painful experience. TWO stars ONLY because they were friendly and very accommodating of my schedule. I don't know if their lab messed it up or they entered the wrong numbers, or the frames weren't designed for my pupil distance, or what! I would recommend them for the doctors services but absolutely NOT for the glasses.

Every time I come here, the service is consistently slow. It's clear the office overbooks…read moreappointments, which results in long wait times--today, I waited over 35 minutes just to be seen, and I walked in to find seven people already ahead of me. One man even left out of frustration, saying he'd rather come back another day than continue waiting. That says a lot. This pattern of delays and poor scheduling is not respectful of your patients' time. Please reassess your booking process and make the necessary changes. Staff are typically kind and apologetic, but it's still frustrating.

Avoid this place like you avoid staring at the sun. I went in for an exam and computer glasses…read moreprescription at a specific distance of 43". In passing I mentioned I might need driving glasses and the doc said okay to wait a couple years. Back in the lobby, they quoted me an extraordinary $400+ AFTER INSURANCE for a single pair of glasses. I took my prescription to Walmart and got them for $150, all the same features. Waited 10 days, got my glasses...and they didn't work. York had given me a prescription for driving glasses. I had to wait for them to MAIL (from the 80's, I guess) the right prescription. Back to Walmart, waited another 10 days, got my new glasses and...WRONG AGAIN. Called York to ask and they said it was for 12-18" distance. Now I'm out $300 for two glasses I don't need. They won't reimburse me. They won't make me even one correct pair of glasses at no extra charge. They won't admit the first two incorrect prescriptions are their fault. They said I should have told Walmart the distance (b/c a doctor's prescription doesn't have all the pertinent info?) They said to tell Walmart they got it wrong and make me another with the new prescription--like they're not going to charge me AGAIN for a new prescription? No accountability, no customer care, no stepping up, fessing up, and fixing the problem, just blame someone else instead of providing an easy fix. Absolutely horrid and unprofessional behavior: just keep denying until the customer gives up and goes away. Well guess what York: HERE I AM.

Absolutely the rudest person answering phone appointments ever!…read morecalled to book apt. mean woman answered the phone, first asked if we were patients, (patients for eyeglasses, those people think there doctors!) woman then insisted on insurance information before booking appointment, was driving didn't have on me. My wife and myself have insurance. Ended up not making appointment, dont use these mean useless people, they need to get themselves glasses to see how rude there staff are, useless.

Won't go back. The doctor was rude and the staff, understandably, seemed stressed. Although he…read morespent a very long time looking at my eyes, I wasn't 100% confident in the diagnosis. It's unsettling when an eye doctor tells you about his own vision problem and complains his retinoscope is fogging up. I'm very sorry for a bad review, but I felt the need for a "heads up".

I love North Texas Vision Center, Dr. Hess is super sweet, the office is always clean, and the…read morestaff is very friendly.

Went to get some help with broken broken glasses. He changed the frames for free. No charge for the…read morenew frames.

Great experience! Dr…read moreKenneth Garza and his team are professional and super friendly. Made an appointment for the annual vision check and was promptly greet upon entering the office. Minimal time. Dr Garza pays attention to listen to my questions and did not rush to go see his next patient. The staff patiently spent time to explain eyeglasses quotes - no pressure to purchase at all. The office is clean throughout. Highly recommended! Check them out if you're looking for an eye doctor around the area.

It took 2 hours for exam and waiting to see Dr Jolly. When he finally came in the room he didn't…read moreintroduce himself and wasn't very friendly. I asked why it took 2 hours to see him and he said it was because of paperwork. I was there for an eye infection. He said it would take an hour wait time for follow up appointment. As I sat in an exam room waiting to see him I heard other people getting exams and he saw people that came in after me. I won't be back.

Dr. Jolly himself is friendly, professional and competent. The clinic is clean and pleasant…read more Unfortunately, his staff is less than adequate. They are rude, incompetent and quick to adopt a demeaning tone in speaking to patients. I'd heard rumors of that kind of thing before I scheduled my first appointment and dismissed them- it wasn't long before I found out for myself!

I woke up one afternoon and my vision was super blurry, as if I was looking through a coke bottle…read more After 2-3 days of waiting, my eye sight didn't get better. I was terrified. Dr Bond got me in fast, and ran a few tests. The answer was this: "I know what's wrong, but I cannot treat it. You need a retinal specialist." One phone call from Dr Bond, and 24 hours later I was in with one of the top retinal specialists in North Texas. 3 months later, I'm in UTSW with one of the top specialists in the country. The bottom line is, without Dr Bond, I would probably still be sitting at home, almost a year later, "waiting for it to get better"! I'm super thankful for such a knowledgeable doctor, with the expertise and resources to get me to the right people! 5 STARS. She probably saved my vision!

I wanted to update that the office contacted me and said they only close early on Fridays so that…read moreis great news. Monday through Thursday last appointment is 4pm but they do book up fast since they are such a great place! They are very responsive and I would recommend them

They treat you like family here and genuinely care about your eyes…read more Shelley is so funny and not afraid to tell you what will and won't look good! I loved having Lori step up and give an opinion too! Jenny the clinic manager goes above and beyond to help in any and all situations, good and bad but never without a smile! Jessica and Stephanie the techs were so great at communicating what was being done and for what purpose, I'm so thankful for their advanced technology so that we didn't have to do any of that dilation!! Lastly Kaaren was up front working her tail off to greet and welcome everyone, and especially took the time to make sure all of my questions were answered.

I'm originally from Arkansas, and I can truly say these people really treat you like family! I'm…read moregrateful I found this place. Thank you McKinney Family Eyecare!

Dr. Anders is a great optomitrist. He takes his time to make sure he's got your prescription just…read moreright, is knowledgeable about options, and his staff are all so friendly.

Dr. Anders is great, always takes the time to talk with you and make sure you get everything you…read moreneed done. The staff are the best and always welcoming when you need them.