Dr Pan was excellent, medical staff was professional, friendly, and exceptional. I highly rate this…read morefacility. Tom N

Friendly staff that were willing to answer all of our questions. I would highly recommend.read more

Care Quality: Excellent! Great Doctor! He saved my eyesight!…read more Receptionist: I was treated very rudely by the receptionist. Haven't been treated that poorly ever. Took longer to get over her than the procedure. I will return, despite her, because the doctor is excellent.

Staff at the front desk were warm and welcoming. Dr. was thorough and provided great advice and…read moresupport.

I waited an hour and thirty minutes past my scheduled appointment time today at the Braselton…read morelocation. When I politely suggested that the office could use their messaging system to notify patients of delays--rather than leaving everyone sitting and waiting--I was told by the receptionist that "the doctor is a corneal specialist, so you should expect to wait at least 1.5 hours." She even encouraged me to write a review, so here I am. This kind of response came across as dismissive and arrogant--as if the doctor's time is more valuable than that of every patient in the waiting room. I understand that specialists are busy, but basic communication and respect for patients' time should still apply. A simple message or heads-up could have made all the difference. I hope this feedback encourages the office to improve their scheduling transparency and communication in the future.

The staff there is very unfriendly and the optometrist lacks compassion, has a terrible bed side…read moremanner and seems incompetent. I will never return to this practice and would not recommend it to anyone.

I never write reviews, but my goodness, Thomas Eye Group in Hamilton Mill has the most…read moreunprofessional doctors and assistants. I was surprised at the level of disrespect Dr. Dale Anderson showed me. He does not care about you as a patient, and he became incredibly rude and hostile when you advocate for yourself. Stay very far away. To make a long story short, my first exam was $228.69 because they charge all of these different fees for non-dilation, contact fitting fees, etc. I don't mind paying that the first time (even though none of it is disclosed ahead of time), but they got my vision completely wrong in my right eye, and I had to call them multiple times to get it updated as I was getting headaches from having one eye wrong. They are incredibly stingy with their trial contacts and gave me one pair to try. That one pair was too dry and uncomfortable. I called to see if I could try a different trial pair, and they were rude and reluctant. I actually had to go online and order a box of 30 contacts at full price to "try out" because my eye doctor would not help me. Think about that for a second. So then, I go in again today, and I have never seen more disrespect from a doctor in my life. I'm talking about visibly angry with you and hostile. He walks in and rudely says "pick one" and told me he would not let me try any more contacts. He then says "you have tried three types; if those don't work with your eyes, nothing will." Are you joking? I could not believe how unprofessional he was. Your job is to assist me in attaining better vision, and you are going to be that rude and unhelpful. He also said some other things that I will not list online. That being said, I have been to other eye doctors that assist you in the process and want you to have the most comfortable vision experience. I have actually been to an eye doctor in a third world country for a vision issue that was nicer than this doctor. Thomas Eye Group is disrespectful and spits in your face. I will never set foot in this practice again and will be reporting them to the BBB and other third-party sites.

Avoid Thomas Eye Group in Hamilton Mill. The manager is extremely unhelpful and dismissive. They…read moreadd multiple expensive lens coatings--like anti-glare and blue light protection--without ever asking if you want them, then leave you stuck paying for the extra charges.

Dr. Li and the ivision Eye Care staff are simply outstanding. Both my wife and I drive 45+ minutes…read moreone way to have our eye exams and glasses needs addressed. Their exam process is by far the most thorough and a must for anyone with potential eye issues to learn the status of your eye health. Dr. Li provides the most complete explanation of eye health and recommended actions of any optometrist either my wife or I have ever had. I almost never write a review, but her and her staff's care is so outstanding I had to do so. Give her and her team a try; you'll be happy you did so!

I was for some time really happy here. They took my money almost a month ago and haven't given me…read moremy contacts. I am now out of contacts! THIS STORE WILL NOT HELP OR FIX THE ISSUE. I had to go to another Dr office and pay out of pocket for another eye exam to get expedited contacts sent to me. For this reason I am leaving this review here.

My husband, a former patient of this office, returned for an updated prescription in December. Upon…read moreproviding his updated insurance, he was told everything was in order, and his appointment proceeded as scheduled. However, during the appointment, the doctor informed him that they were out of network with his current eye insurance. Despite this, they assured him that his medical insurance would cover the costs, which he agreed to, as they claimed it would be no issue. Upon leaving, he was told that the cost could range from $15 to $400. As expected, the medical insurance did not cover the expenses, leaving us with a $400 bill. I have called four times to speak with someone about this issue, and each time I was promised that someone would reach out. Two months later, I have not received any follow-up. This experience has been frustrating and dishonest. While it's one thing to make a mistake and overlook updated insurance, it's completely unacceptable to mislead a patient by saying something can be filed through medical insurance when there is no valid medical diagnostic code just to avoid a scheduling gap. Most people do not have the luxury of hundreds of dollars in disposable income, and at the very least, deserve a call or email in response to concerns. Having worked in the medical field, I can confidently say this is not how you treat patients. It's extremely frustrating and feels downright shady. With so many options in the Atlanta area, I strongly recommend avoiding this office at all costs.

I had cataract surgery. I paid significantly more for the upgraded lenses, but only saw improvement…read morein one eye. The two main areas of concern are first, at every follow-up exam, they insist my vision is perfect. It isn't. They keep exclaiming my vision is 20-20, and refuse to listen when I tell them I can't see clearly out of my left eye. I know it's the astigmatism, but they don't seem to care. It's aggravating to not be heard. Second, at one of the exams, my doctor recommended a "clean-up" laser procedure. She assured me it would be no cost, so I agreed (it neither helped nor hurt my vision). I was surprised a month or so later to get a bill for what insurance didn't cover. I appealed the bill, and was told I hadn't met my deductible. I know this is a lie because neither Medicare nor my secondary insurance have a deductible, and my husband had the exact same surgery and follow-up laser procedure, yet he never received a bill, even though we have the same insurance and have both gone to the eye doctor the same amount of times. Someone in their billing was too lazy to fix the issue (or didn't want to admit they were wrong). I find that to be a sketchy business practice. I do not recommend the North Georgia Eye Clinic.

My mom was a patient with legacy on spout springs.all I can say everybody in that place is…read moreprofessional.nice.positive energy.all the girls in the front desk are amazing and helpful.just amazing woman.i don't know the pretty blonde she has the lil nose ring she is just amazing so sweet and nice and professional.great experience.the Dr dont know his name but he is just superb.so I recommend legacy all day everyday.

I've been a patient since 2006, Dr. Michael Shannon was still in the Buford location, my 3…read morechildren, my husband and myself are patients. Dr. Shannon left a Legacy of great care for the patient, kindness, friendliness. We always feel welcome and trust their professionalism and knowledge.

DR. ROUW IS A LIFE-CHANGING PHYSICIAN!…read more I had the absolute pleasure of having an evaluation with the spectacular Dr. Rouw, and after 27 years of suffering with random bouts of blurry or double vision, severe eye strain, and persistent migraines, I finally have the answers to resolve long-standing vision issues I never found relief from. After suffering a second and extremely debilitating concussion last winter, my vision problems became thoroughly exacerbated. Even reading lettering and text on screens and in books, as well as even focusing on objects up close or in fluorescent lighting had become so increasingly difficult to the point I would experience daily migraines without knowing the source or experiencing any bit of relief. I thought I was losing my mind, and after visiting my previous Optometrist 5 times this year and trying 3 different contact lense brands to no avail, I truly had abandoned all hope for being able to see clearly again without experiencing extreme blurry vision and painful eye strain. By some miracle, I was referred to Dr. Rouw and now I have HOPE AND SUPREME VISION! He was so very kind, empathetic, compassionate, and a complete master of his craft; you could tell this line of work receives every bit of his heart and soul. He took such careful, meticulous time with the evaluation, alleviated all of my worrisome concerns I had been plagued with, reassured me about the future prognosis of my vision, and masterfully developed the most perfect treatment to correct my vision for life. Dr. Rouw has such a profound gift, and I am ever immensely grateful to physicians, and people like him, who care more about the people they are seeing and doing everything within their power to make their lives easier for the better, than checking patients off of a schedule for the day. He has renewed my faith in the medical field and in people. My eyes feel brand new again! I truly hope anyone in need of specialized eye care and treatment will be sent here to see Dr. Rouw; I wouldn't entrust my eyes to anyone else, and I am indebted to him the rest of my life, for the prodigious help he provided to me. I'd HIGHLY recommend him to my friends, family, everyone in need of his services. Thank you so much Dr. Rouw!

From the owner: The Pediatric Vision Development Center one-on-one vision therapy services with developmental…read moreoptometrists Dr. Nadira Shadeed, OD, FCOVD and Dr. Joe Rouw, OD, FAAO, FCOVD. The Pediatric Vision Development Center does see patients of all ages, including adults, and now has 2 convenient locations in Cumming and Dacula.

The experience at the office is completely fine, the reason for the review is their incredibly…read moreunethical billing practices. My wife and I both went in for our annual physicals and we both got bills for what was supposed to be a free preventative services. Mine was $50 and my wife's was over $350! After a dozen calls to their billing department (who is never available and when you finally reach someone they claim to not be authorized to make a decision) they disclosed the reason for the $350 is because the PA asked my wife a question (which she answered) and they considered that not to be "preventative care" and so without any disclosure charged her over $350 for a separate office visit which our insurance refused to cover. Talk about entrapment! If you use them, be very careful to not answer any questions the Doctor ask you as they will use this as an opportunity to hit you with a sneaky bill. It is nice they respond to the reviews in this forum, but please note this is not helpful as the phone number they give is the same one that you can't get ahold of anyone in billing and the email they give, no one responds to except to say they are unauthorized to help.

Staff is all right but the wait time after appt time are ridiculous. They send MANY reminders but…read moreare never on time themselves. I get it every once in a while, but it's become ever since appointment and they aren't even that busy. Make sure you have extra time.