Parking is unfortunately paid/metered everywhere, even in the lot designated for this building…read more They really need to have a few spots for Reis Pediatrics only, I've never had to pay to park at any drs office before, so that shocked me! The lot is shared with many businesses (cinnamons, Manoa, etc) so if you see those businesses you are in the right place. Enter the building on the side that is facing the parking lot and go to the doors on the left side and up to floor 5. Waiting room is fine but quite small and I wish they had a 'sick' waiting room vs healthy/routine check up area or something. It's hard to keep kids from wanting to explore the room but I'm anxious about sick germs in such a small waiting space. They texted me that I could come 30 mins early if available, so I did and got in right away. I walked out and finished before my actual appointment time even started so that was great! My provider was wonderful, not rushed, and great rapport with kiddo. This was an appt to establish care and do a routine toddler check up. It was very clear our provider read our prior charts from where we transferred and was very in tune with even the smallest details about my kiddos prior care. I wished I could have at least met our primary care Dr, if even briefly during our initial visit to make sure it's a good fit. But the NP we met with was great and we feel good about continuing care. The building is outdated and parking was a bummer but the care seems like good quality and we're excited about continuing care here.

Very unaccommodating if you have young children. Very rigid with scheduling. You may not always…read moreget an MD and most likely get a Nurse Practitioner.

We love Dr. John Nagamine, Jacque (NP), and all of his staff. We've been taking our kids to Dr…read more John since 2013. He is very genuine, compassionate, and knowledgeable. Our kids love him and his staff. We refer all of our friends to Dr. John.

Dr. John was present for our son's birth in 2020, and we knew we wanted to stick with him from…read morethere. He's super friendly, very helpful, and is always willing to thoroughly explain everything going on. Our son is always excited to go to there. All the ladies are also super helpful and efficient. Everyone there works really well with kids. There were times during covid / job changes where our insurance changed, but we made sure to always get an insurance that he accepts just to make sure we never have to change doctors. As a new parent, it can be so nerve-racking finding a doctor that you trust and feel safe with, so it's such a relief to be a part of this office.

Living on the Windward side but being a part of Kapiolani Medical Center we had a difficult time…read morefinding a Pediatrician that could visit us in the hospital after delivery. We still interviewed with many of the other Pediatricians in Kailua but once we met Dr. Yim, we knew immediately he was the one. Not just because he could visit us at KMCWC but because we felt a sincere connection from him. We've been seeing Dr. Yim and his staff since our first child was born in 2018, now with our second kiddo we still love him and his staff! They are all so friendly, professional and I know that if I'm being a worry wart mom about something after hours I can text him for a response. What I also love is that he doesn't pressure you to parent in a way that may not be your style. He provides you the tools and resources that helps in your child's growth, as his number 1 priority. My only small but more of a "first world" problem, okay "hawaii living" problem haha is that parking can sometimes be really tight. Otherwise, we love Dr. Yim and will continue using him for our children!

Dr. Gregg is ABSOLUTELY amazing!!! His practice is the…read moreoldest pediatric practice on the windward side of the island and he specializes in neurological disorders. Because of this he is in high demand with multiple passes at diff hospitals and lots of knowledge!! Office doesn't have the easiest parking but the office itself is so nice and clean. There is lots of toys in the waiting room to keep the kids occupied especially when he is running behind. The office visits are usually very efficient and the flow and communication between the assistant and the doctor is effortless. After your child's visit, you will have a sit down consult in his office and he is not shy to pass out his personal number. He is available by text anytime of the day and when your child has a problem he checks on your family constantly! You can tell he truly cares!!! I would def recommend this practice to anyone looking for a knowledgeable compassionate provider!

I cannot say enough wonderful things about Dr. Nassif and her team…read more Yesterday, my son had been running a fever and complaining of a sore throat. Because we were scheduled to travel first thing the next morning, we wanted to get answers and treatment as quickly as possible. We suspected strep throat and took him to our regular pediatrician, where a rapid strep test was performed around 1:00 p.m. Unfortunately, hours passed without any results or follow-up, leaving us anxious and unsure of how to proceed before our trip. Then Dr. Nassif stepped in and completely changed the situation. At 7:30 on a Friday night, when many physicians would have already been home for the weekend, she welcomed us into her office, personally evaluated my son, administered a rapid test, and within minutes provided a diagnosis. Even more importantly, she immediately arranged for the necessary medication so that my son could begin treatment, feel better, and be ready to travel the next morning. The level of care, compassion, and dedication we experienced was extraordinary. Dr. Nassif didn't just treat an illness--she alleviated a tremendous amount of stress for our entire family. Her willingness to help after hours, her efficiency, and her genuine concern for her patients went far beyond anything we have ever experienced in pediatric care. In a world where exceptional customer service and personalized medical care can sometimes feel hard to find, Dr. Nassif is a shining example of what healthcare should be. We are incredibly grateful for her kindness, professionalism, and commitment to her patients. She turned a stressful situation into a manageable one, and we will never forget it. Thank you, Dr. Nassif for going above and beyond for our family.

We have taken our two daughters to this office for years (since before my youngest was born), and…read moreunfortunately, were treated very poorly and given inadequate care. I would highly suggest you go elsewhere if you want your child to be treated by a team who cares about their well being. Our insurance recently changed, but we continued to go to this office and pay 100% out of pocket. However our last two visits were so expensive we began the process of finding a new doctor. We are not meeting with this new doctor until the summer when they are available, but we asked Pediatric Care to send over medical records in the meantime. During our last appointment to have my youngest's stitches removed, we asked Dr. Gloria to look at some warts on my older daughter's hand. She said that she could prescribe a specific medicine in the future if needed, but that we can just leave it for now and it will go away. Well, they did not go away, and have now spread to my youngest and her outbreak is far worse. We reached back out to Pediatric Care and asked them to prescribe the medicine Dr. Gloria had previously referenced. They said they would not help us since we had asked for our records to be sent to another doctor. We asked for a Telehealth visit, but they rudely said they would not do this because our case is closed. A Telehealth visit has been their standard for any bump, bruise, or other rash we were concerned about in the past, and allowed us to see the doctor immediately rather than waiting for an appointment. We were clearly being punished for planning to go to a doctor who took our insurance. We reiterated that we could not get into the new doctor until the summer and needed a fast appointment due to the rapidly spreading virus (that they had not resolved the first time we brought it to them), and after much pushback from us, the office assistant very rudely told us that we could schedule to come in for another visit and they could let us know at the appointment if they could do anything. We could not afford to pay our average out of pocket cost of $300 for an appointment just to see if they'd be willing to help us or write a prescription, and also could not wait for an appointment due to the rapidly spreading nature, so we were forced to go elsewhere. They were very clearly done caring about my children or our family despite years of seeing them, and we are extremely disappointed and disheartened by their attitude, extreme hostility from the office staff, and inability of the doctor to resolve the issue when we first brought it to them.

Our experience with Dr. Nabours has been very disappointing. At our initial 15-minute consult in…read moreearly September, we explained that our daughter is medically complex and asked whether she felt comfortable taking on her case. She encouraged us to book a full appointment, so we did. We then had a 90-minute appointment that consisted mostly of discussing our daughter's medical history and current health issues, but no treatment plan or concrete recommendations were provided. The only action taken was ordering a blood draw. It took a full week just to receive the requisition form, something our other doctors always provide the same or next day. When the requisition finally arrived, we noticed tests were ordered that we had specifically said were not needed (such as cortisol and thyroid panels), because our daughter's endocrinologist regularly monitors those. After the blood draw, communication essentially stopped. We emailed a week later asking if results had been received and also asked for guidance ordering a stool test, mentioning that we wanted to schedule our next appointment once that was done and also mentioning that our daughter isn't doing well. We never received any reply. Even after blood results were available and uploaded in our patient portal, there was no follow-up, and no review of the findings, even though there were some abnormal blood markers. The office simply never contacted us again. Given the lack of communication, lack of guidance, and absence of a treatment plan, we cannot recommend this provider. We felt our daughter was ultimately abandoned without any follow-through despite her not feeling well and our attempt to move forward with care.

Dr. Allison saved my life. After years of searching and going to many different drs both western…read moreand more holistic, everyone blew off my symptoms. Dr. Allison was the first person who sat down with me and truly listened to my concerns and frustrations. She truly cares about the well being of her patients. I went to her in so much physical and mental pain and a couple of years later I am healing g life long trauma and several chronic illnesses.

I was a bit concerned after reading some other comments, but I'm glad I brought my kids here. I was…read moreable to schedule two wellness visits within a reasonable amount of time. Professional staff and clean facility.

I have 2 daughters, 5 & 2. Dr. Reis has been their Dr. since day 1. I chose her upon recommendation…read morefrom my OB PA that she would be the more natural choice than other doctors. While she is certainly not a homeopathic dr, but an M.D, she is reasonable & willing to listen to concerns. Since she was trained in medicine, I expect her to have a certain confidence in that field. She is caring & personable. I opt out of most un-required vaccines & Dr. Reis is respectful of my decisions. She encourages what is best in her opinion, but leaves the parental choice to me. The office does offer a more spaced-out vaccination program. I always choose that route, because I don't like to overwhelm my small children's bodies. It takes more trips to the office, but to me it's worth it. When you come in simply for a vaccine, it's a quick in-n-out visit. As far as the office staff, I really like Ilima & the one who's been there for a long time, the mom of twins. They are competent. The rest I don't really know. If they aren't super-helpful, I try to get the attention of the ones I know. Advice: Parents, do your research & decide what is best for your child. When you talk to your doctor, state your concerns, but be patient, kind & willing to listen. The best decision might be somewhere in between both of your opinions. If you don't agree, don't feel pressured, but say thanks & decline.

Been here3 times for blood work. Previously the lab tech missed my left arm vain & I got poked 3…read moretimes , felt faint & had to lay down,reschedule & dreaded coming back.Before my scheduled appointment in Kailua, I had to get my blood work done, Meet Jenelle at the front desk, told her I needed to lay down for my blood work, very friendly & professional gal & went and got Irene my lab tech for today. Irene got a open room & had me lay on a bed covered with sterile paper. Got comfortable& Irene told me she was going to take blood from my right hand. I did not feel anything! Good job, so happy patient ! In & out so fast! Thank you, Irene & Jenelle for your care & excellent patient service!

Earlier last year, I needed to get a new PCP (primary care physician ). Since I moved to the…read morewindward side. I picked one at this Straub location. The service has been excellent, knowledgeable, and efficient. The clinic is clean and inviting. Getting blood drawn at the laboratory has been fast. Parking is shared with the other businesses in the mall. The entrance is from he second level parking lot on the mauka (mountain) side.

Dr Morimoto is no longer at Windward Pediatrics…read more We were very sad when she let us know she would no longer be there. She is very thorough and always explains everything to us. We never feel rushed whenever we talk to her about any questions or concerns. The wait can be a little long sometimes, the most we waited was half hour. Most of the time it was a 5-10 minute wait. It is a very busy office so we always made sure to keep our appointments and arrive on time or call them if we were running a few minutes behind.

Yes she is no longer at Windward Pediatrics and that's a good thing because every time she was…read moreunavailable we'd have to see Dr. Yim who has a lame wait and see kind of philosophy. Anyways, we were extremely sad when she left but by chance we had to switch insurance to Kaiser.....low and behold we were able to find her again!!! So to anyone looking for a good pediatrician, Dr Morimoto can now be found at Kaiser Permanente. She has been my 3 girls pediatrician since they were babies. Very kind, thorough and takes the time to sit down and explain everything. They always seem to find a way to fit you in whenever urgent needs arise.