I really wanted to love this dealership. They do have good reviews on Google, which is why we gave…read morethem a chance. There was a very specific truck we were looking for: A 2017 Chevy Silverado 1500 Crew Cab in dark grey. We live in Long Beach and I made the drive out to Southgate check out the truck. It looked to be in good shape for this year and was pretty clean overall. I worked with K and Jay on the purchase. They seemed to be very straightforward, did not play games. They worked with me on the pricing and generally did not try to upsell me on anything. The process to purchase the truck was pretty fast. The interest rates right now aren't great, but we plan to refinance soon for a lower rate. We left the dealership happy. Now here's the trouble.... We've had the truck just one week and it won't start. It's dead on the street. When I was at the dealership checking out the truck, they did not have the key fob for the truck, which they explained was typical since used cars are often repo's. When I went to open the truck door when checking it out, the alarm went off. This, they said would be fixed by having a key fob made. They said that WE had to pay the $220 for two key fobs for the car. This was odd, I've never heard of a dealership making someone pay hundreds of dollars for the key to the car they just bought. However, because they did cut us slack on the pricing, I said fine. The trouble started about 4 days after purchase. The car alarm started going off each night around 2am and 3am. Then, less than a week after purchasing the truck, it will no longer start. We are getting an error message that there is an issue with the theft-deterrent system. We called the dealership and they told us to connect with the locksmith who made the key fobs. He came out and said it's not an issue with the key fob, that it's an issue with the aftermarket alarm system placed on the vehicle. The day we had the locksmith come out, it was street sweeping day and we got a $70 fine for the truck being on the street, which just added insult to injury. We called the dealership again and they said they would google what could be going wrong. At this point, we don't feel confident with that and we now have to pay to have the truck towed to GM to get to the bottom of the issue. We're pretty bummed about the whole experience and wish we got a working truck out of the deal, understandably.

While I am not a customer of this fine dealership yet, I have a story to tell about why, when the…read moretime comes for me to purchase a car, Upgrade Auto Sale is the only dealership that will earn my business. My story began when searching for a 2023 Dodge Charger SXT. Like many, I hit Auto Trader, Edmonds, Kelly Blue Book and Car Gurus. And then "CarFax", whose "AI" probably tracked me, sent me an email with a 2023 Charger SXT at Upgrade Auto Sale. It's important to let the reader know I reached out to a handful of other dealerships that had similar vehicles. I reached out to both national and privately owned dealerships, whose names I will not share. Suffice it to say, that only Upgrade Auto Sale warmly and safely welcomed my contact. The others all the did the same "hurry up, giddy up". Their approach and demeanor turned me off. It is important for me as a potential buyer, to feel "safe" and not "pushed" by a seller. Hands down, the very first time I connected with Wendy, and then Finance Manager Naji, they welcomed my inquiry about the car I was interested in. They both made me feel like I was not only their only customer, but made me feel like I was part of their family. Together we negotiated a deal on the car, and I accepted their proposal. In fact, to me, it was a deal almost too good to say no to. I quickly gave credit card data to secure a "non-refundable" deposit, to hold the car. Since I live in Central California, five hours away from Southgate, we scheduled my bringing my trade in to complete the deal in two days. After the call, I ran and re-ran the numbers, telling myself I needed to "sleep on it". After a restless night, stressed out, I finally realized I was making a BIG mistake, that the cash I would need to close the deal would be important for me to have, when my house for sale sells. I realized that the amount of cash that would be needed to buy the car we had negotiated, would be necessary for me to buy my next house in the south bay. I reached out to both Wendy and Naji, explained my needing to "back out of the deal". Naji's compassion was over whelming, unexpected and deeply appreciated. He even told me he would refund half of the "non-refundable" deposit, which I didn't expect. He said that my complete satisfaction was more important to him than a car deal, and in fact did refund half the deposit immediately. In all of my years buying personal cars, this outcome, is something I would never expect from a car dealer. Naji's empathetic response made me feel like I was important to him; like I was a part of his family. Who wouldn't want to do business with Naji and Wendy. Dear reader, I hope my story resonates. From my experience, I can truly say, if you are genuinely looking to purchase a car, truck or SUV, make Upgrade Auto Sale your first stop. You'll be glad you did! Regards, Barry Bagus

FIRST TIME BUYER…read more this was my first time financing a car and I definitely came to the right place! Whole team was very friendly and walked me through the entire process. HUGE thank you to Sonia and Erick for being so patient and helping me drive away In my dream car

Hello everyone I am so proud to let you know that I went to 3 different dealers where they just…read moreused their tricks and lies...I was referred by a close friend to Advantage Auto Sales where it would be my last attempt to get a car with no cosigner .. their finance administrator worked hard to help me and he got me Approved I couldn't believe it after almost giving up... If you fill like giving up on your search for car..I highly recommend you try Advantage Auto sales ... This not a pitch... I'm just very Appreciated for what they did for me and I hope that anyone in my shoes that reads this takes my advice and give them the chance to help you... God Bless..

It might be too soon to wirte a review but matters comes to worse, ill come back with an update and…read morea different review. I was hesitant on buying a used car from a small dealership because of the bad fame they all carry. 1 year ago I purchased a 2001 dodge ram 1500 with 175,000 miles. I wanted the truck for work specifically. The first week i had it, it was overheating. I called the dealership and without hesitation they took the truck inn, inspected it and fixed the issue. So far ive had no issues with it, truck runs as it should and i could honestly say i have no regrets making business with these people.

highly recommend! " My wife and me just purchased our first…read moretruck at Pablo's auto sale. Thanks guys for making it happened for us and their commitment to making customers happy, Special shout to Claudia sales person with a great heart thinking about customers first and throughout the process. Highly recommend!

Gone.. At the alley location…read more Beware of the online lead in services and non licensed new car dealer.

I got my Kia Forte EX from Car Vendorz and it has been the best car shopping experience. Mike was…read morepatient, attentive, and worked very hard to get me the best possible deal. I am so happy with the car, and best of all I was surprised that he was able to get me black/red interior for no extra cost. This is my second time getting a leased car with mike and I would not go anywhere else. Thank you so much for your services Car Vendorz!

I want to give a big thank you to Ramos Auto Sales in Bell for the excellent service! I walked in…read morenot knowing if I would be able to leave with a vehicle, but Chris and his team went above and beyond to make it happen. After a long week without a car, being able to drive home in my new vehicle meant so much to me. He was patient, helpful, and truly committed to finding a way to help me, while the entire staff was professional, friendly, and welcoming. If you're looking for a dealership with great customer service and a team that genuinely cares about their customers, I highly recommend Ramos Auto Sales. Thank You Again!

My fiancé was able to purchase a car. He was excited for great customer service easy processing…read morethank you Chris for directing us to the right path

Let me start by saying how relieved I am that I found this dealership! It is so hard to find a…read moredealership that is honest and transparent and that is exactly what I found at Hawthorne motors pre-owned, please be careful not to confuse them with the dealership next door to them (hawthorne motors express). Mike, Karina and Shaun were very professional and knowledgeable-- you can tell they take pride in their dealership. Shaun helped my sister and I with the financing and Kari was very helpful in answering all of our questions and concerns. I HIGHLY RECOMMEND THIS LOCATION. Quality cars and quality service! Thank you for all your help. No hassle, smooth purchase. *I am a photographer and just had to capture this moment for my sister!

My son purchased a car today, and I must say that it was one of the best experiences I've had in…read moreterms of purchasing a car. Mike was very professional and easy to talk to. He was very knowledgeable and explained everything to us and was NOT like your typical used car salesman. His brother Shaun was great too. We were made to feel comfortable and offered beverages as well. My son was pleased with his choice of car, and I was very pleased with the over all experience. If I ever want to purchase another used vehicle, I will certainly buy from Hawthorne Motors Pre-Owned cars. Thanks again Mike and Shaun

This was my first experience with this place! And we are totally happy. We have been searching for…read morea good deal everywhere around a month. I send over a list of cars and he worked with me to have the one I chose within my price range delivered the same day! All i have to do was sing the paperwork and pick up my keys. Very fast and and easy! Best car buying experience. I love dealing with these guys! Friendly and they try their best work! Highly recommended!!!

Stellar service. Eugene and Igor went above and beyond to get me my new Subaru WRX. I've been…read morelooking into getting this car for close to 15 years, but never took the plunge. Libra got me a fantastic lease deal that I just couldn't pass up. The guys helped me navigate selling my leased Corolla to CarMax and even gave me a lift from CarMax to the Subaru dealership. They did all the research on options for me. All I had to do was show up and jump into my car. I could not recommend these guys any more. Clearly knowledgeable and overall great service!

Came in here with no credit and ZERO down payment and they worked with my situation. I got an…read moreinstant approval. The workers and finance team were very helpful and explained everything to me. I left with my new 2023 Toyota Camry and have been very comfortable. They treated me like family. I recommend anyone in a tough financial position to go to Reyes Auto, they will hook you up!

I don't know what to say I can't find a reason to give more than two stars. I will say that the…read morelady was very nice in my dealing with her on a 2013 Chevrolet Cruze. But the problem is it doesn't look like a legitimate business, because when I took the bus pass there the car was gone and I only saw two cars no three cars in the parking lot and I thought what kind of dealer is this. So how can I recommend a car dealer that has fewer cars than most people do in their driveways. Again the lady was very friendly though there's just no inventory to speak of. And she can reply if she wants but I don't really have anything else to add and I don't have any rebuttals it's just what I saw.