I had surgery at this hospital earlier this year. I want to be clear that my review is not about…read morethe doctors, nurses, or the clinical care I received. The medical staff provided very good care, and the facility appeared clean, professional, and well maintained. My concern is limited to the billing and post-procedure communication process. After the procedure, I reviewed the Explanation of Benefits from my health insurer, and the amount billed to me appeared to be significantly higher than what I understood to be the insurer's indicated patient responsibility. Because billing matters can be complicated, I tried to contact the hospital to ask for clarification and to request a written review of the account. In my experience, however, the process was very difficult to navigate. The available communication appeared to rely mainly on phone calls during business hours, which was challenging for me because of my schedule. I left voicemail messages explaining the issue, and I also sent fax communications asking the hospital to review the account and respond. As of this review, I have not received a clear written response resolving the discrepancy. I later contacted my insurer to seek clarification as well. From my understanding, the balance may still be treated as unpaid or not fully resolved, although the matter remains under review. I am continuing to work with both the insurer and the hospital to understand the final amount, if any, that I actually owe. What has been frustrating is not the medical care, but the lack of a clear and accessible written communication process for a billing issue involving an insurance EOB. If the hospital disagrees with the insurer's EOB or believes additional patient responsibility applies, I would expect a clear written explanation so the patient can understand the basis for the charge and address it appropriately. Again, I appreciated the clinical care I received. However, the billing follow-up experience was stressful, time-consuming, and difficult to resolve. Prospective patients may want to confirm in advance how this hospital handles insurance billing, EOB discrepancies, written billing disputes, and communication options other than phone calls. I would also encourage prospective patients to read a range of reviews, including lower-rated reviews, before deciding where to receive care.

The team at Los Gatos Surgical Center is amazing! They are welcoming, knowledgeable and efficient…read more They made sure I felt informed, safe, and comfortable from start to finish. They all worked really well together and show genuine care for their patients. Colonoscopies are a necessary evil, but they made it a quick and easy process.

I had eye surgery at Good Sam in San Jose yesterday. Days prior to surgery, I was told by my…read moresurgeon that I was going to be awake for it? (On my eyes?! Are you kidding me?! Eeek!) Dr. Park called me the night before to talk about my surgery and I expressed to him that I was a bit freaked out by the idea of being awake during the procedure. While in my bed waiting to go into the OR, Dr. Park swung by to connect with me. When I got to the OR, he asked me what sort of music I'd like to hear during my surgery. Of course, this was very sweet, but I'd hoped to be blissfully asleep most of the time, if not all. Let's just say that he listened to my concerns and I slept soundly through the entire procedure and woke up blissfully happy in the recovery room! No nausea or any other issues after the surgery. I still don't know what music they were playing in the OR, which proves how well he did his job. ;-) Great experience from beginning to end. Hopefully I'll get the same anesthesiologist for my next eye!

This is my third time having a kid undergo surgery with Dr. Park as the anesthesiologist for the…read moreprocedure, done through Silicon Valley Surgical Center. Each time, he has drawn a design on the mask used in the procedure as a souvenir for us to take home. I find him to be very caring, responsive, professional, and he has been phenomenal as a pediatric anesthesiologist. I hope to have him again if my kids require further surgeries. The kids handled the anesthesia very well and Dr. park worked on them back to back. There were minimal effects of the anesthesia and by 3pm, they were golden and back to their normal. The procedure for the first was done by 8:30am and the second was before 9am.

I don't write alot of reviews, but wow what an amazing experience at the ER…read more 1. My daughter was running late to her El Camino Health Pediatrician Appt. Called and informed them 20 min late. 2. Front desk at El Camino Health Pediatrician at 555 Knowles turned us away. Explained my daughter had cough and wanted to check for asthma symptoms. Front desk lacked empathy and turned us away. We were late due to traffic but wow no options given. 3. Took my daughter to Good Sam ER. Physician Dr. Dapar MD (5 Stars). Nurse Practitioner K. Greene PA (5 Stars). The X-Ray tech from Santa Cruz (5 Stars). All had conversations with my daughter because as she told me "it was a scary experience for her." They made her feel comfortable. The mobile X-ray was efficient, the radiologist's diagnosis was swift. My daughter was also born at this hospital. What an epic experience. Major kudos to the team at Good Sam. Live long and prosper folks!

It feels odd to write, but our family had a positive experience going to the ER. Our son had a…read moresport injury and we were able to be treated literally just a few minutes after arriving. I was absolutely floored at the efficiency (I've been to ERs where the wait is hours). To be fair, we arrived on a Sunday afternoon so maybe things were a bit slower? All of the staff were very friendly, kind, and attentive. They went out of their way to ensure we were cared for and received proper care. So why the one star off? Our son's splint was put on a little too tight which involved some discomfort and required us to go back a second time to have it readjusted. That situation wasn't ideal but thepediatric staff member met us at the entrance to immediately escort us in for re-treatment. I totally understand these things happen. If we ever need emergency services in the future, this is the place we'd go.

My experience with the team at this facility was exceptional. The patient coordinator that called…read moreme to review my info and offered insight on what to expect was knowledgeable and oh so calming. The anesthesiologist called me the night before and answered all my question. When I arrived, I was struck by the cleanliness of this facility! It must be fairly new and they are certainly maintaining it. Interestingly, they are still using lots of paper files versus going electronic. But all the nursing teams were kind and compassionate of my nervousness. My doctor came to visit with me and confirm all the information that had been confirmed many times before - super safe!! The anesthesiologist administered the propofol, and then I woke up, and it was all over, yay! Chatted with my doctor about the results and I was discharged promptly afterwards. For having to do this procedure, this team made it the best it could be!

My husband had surgery here late last year, here are the issues I witnessed and how upset they made…read moreme. They placed an iv and the end of the tubing fell on the ground, they didn't even pick it up, I ended up doing this! I told the nurse(male) it had been sitting on the ground, he poo-pooed me and wasn't even going to rub the tip off with rubbing alcohol until I insisted. This alone gave me a very bad feeling. Additionally he was expected to be there at 6:30 am, but they didn't start the procedure till after 4pm! For an anxious patient they just added to the anxiety he already had. I also didn't see anyone use hand sanitizer or change their gloves when they needed to. I wouldn't go back there unless I was desperate and it was an emergency.

Dr. Stratmann: I'm…read moredoing well thanks for following up email. I was a bit delirious yesterday, and the pain walking was a bit unbearable, but I survived. I only feel nauseous after I take my medication, which I take with food as prescribed. The pain had subsided a bit; I only feel it as I stand or bend to sit. I want to thank you for making me feel at ease regarding my aneurysm question; I was a bit nervous, but thanks again for your kindness, eye contact, reassurance, and your listening skills. You heard me when I said, putting the mask on makes me a bit uneasy and you made sure I didn't have to deal with it. Thank You! To me, there is nothing you need to change the call, the emails, your bedside manner, and your emphasis on the importance of pain management during recovery were very much needed. Stay awesome and know I appreciate you.

Highest recommendation for Dr. Greg!…read more Due to a prior bad surgical experience, I have high anxiety when "going under". I recently had an ear surgery and as surgeries go, it went so much better than anticipated. Dr. Greg called me the night before to check in. He then came and SAT at my bedside. We actually had a chat. He told me my email, which he had memorized, let me know he would follow up the following day, and he asked if I go by "Michelle". I told him I was nervous and he told me the hardest part about today was the car ride over...well that was a piece of cake because my sister drove me. When he left, I felt I was in really good hands. As I went to sit on the table for surgery, he was talking to me, while injecting me with 2 viles into my tube. I played down, the nurse told me to smooch up and honest to goodness it was the last thing I remember. Dr. Greg did not give me a chance to let my anxiety set in. He was on what I needed. When I woke up, I am told, I was asking for a margarita and if I was still in Mexico (I had just returned from vacation)...When I saw my sister sitting next to me, I love her, but the "dream" was over - she wasn't in Mexico with me. Dr. Greg checked in on my during recovery...I don't remember much there, but he did follow up with me via email and I told him the same as above. For someone who has much anxiety going under, it has a darn good ending. Listening to your patient only matters if you follow up with what THEY need. Bedside manner is MORE than key - and if you wake up feeling as though you are on vacation, well that's just bonus. Thank you Dr. Greg. Keep doing exactly what you're doing...you are doing it well!! Michelle

I also have to echo a previous poster's comments about surprise bills. I, too, was told that…read moreKnowles was "in network," yet received about $1,500 of added bills from the surgery center that trickled in over several months after the procedure (not counting the $370 from the anesthesiologist that I understood would be separate). In addition, I paid $100 co-pay on the date of surgery; yet, this was never credited to my account. When I contacted billing and requested a full accounting and copy of my bill? CRICKETS. Billing here is horrible and NO ACCOUNTABILITY. I would not return or recommend this place.

I got my ACL surgery here and their billing is terrible. 10+ months since my surgery and still…read moredealing with double billing and reconciliation-- avoid!

BEST PAIN MANAGEMENT DOCTOR EVER! I thought he retired but I…read more might be wrong. If he is back I am going back to him in 2 seconds split!! If you meet him once I promise you will be greatful to me!! And him of course. None better than Dr. Hopkins!

Dr.Hopkins has been God Sent to me.He is not only one of the smartest people I've ever met( he…read moreknows a little bit about everything but a lot about medicine) and he's very empathetic while cutting through the bullshit that has been projected on him by the DEA and other non-medical licensed individuals. He is retiring soon and I think it's important that I write a review about how he has helped me with the quality of my life. I am a chronic pain patient and have been his patient for almost 23 years .I have had four surgeries just in the last five years not to mention the shoulder surgery for a grade 5 slap tear I have to face in the next year and neck surgery after that and if I don't have him to do blocks on my back and shoulder in between i do not know how I will handle the pain even with pain medication .I am devastated he's leaving his practice and retiring because there's very few people who care about those of us that have chronic pain and need pain management doctors.what I love about Dr Hopkins is he fights for his patients.He takes a stand and his courage gives me courage to stand up and fight for my rights and for others. Finding another interventional pain management doctor to replace him is going to be hard but I know he will help me because that's just the kind of person he is ,he actually cares as he's a wonderful Doctor Who cares about his patients But he's a decent human being which we seem to be lacking these days . I've always listened and done exactly what he asks me to do like walking or working out even if I don't feel like it I do it anyway. I keep my weight down, I watch what I eat I know pain management does not just involve taking medicine it involves staying in shape mentally, physically, and spiritually.Thank you Dr Hopkins. Thank you for fighting for all of us who would've otherwise fallen through the cracks and maybe not even still be here if it wasn't for you. I use my platform working for a non profit local TV show to help others and keep the Focus on the less fortunate and speak up for those that don't have the strength and courage to fight for themselves. Thank you Dr Hopkins ,I pray to God I find someone who will take me under their wing like you have taken me. Sheila Thomas

I LOVE Dr. Cooper and can't say enough great things about her. She is incredibly kind and patient…read moreand has a wonderful bedside manner. She makes you feel comfortable from the moment you step into her office and goes above and beyond to ensure you receive the very best care. She helped me with my tired under eye dark circles, which I have struggled with for numerous years. Immediately after my procedure I could notice the difference. She is incredibly gentle while working on you and her knowledge and study of the work that she does is very apparent when speaking to her. I would recommend everyone I know go see her for any sort of fillers, Botox etc. She is so good at what she does!

Dr. Cooper is great. She is kind, knowledgeable and very careful. She takes the time to know what…read moreyou are looking for and the results you want. Thanks Dr. Cooper!

If you're a lazy girl with makeup like me and just want your face to look good without any makeup,…read moreGO SEE RACHEL. She's like Picasso except she uses needles instead of a paintbrushes. She also used to be an icu nurse for babies so for someone who is a giant baby like me when it comes to pain, she has the system down and really goes above and beyond to make the experience as comfortable as possible. She also does my Botox and laser treatments and ngl I am obsessed with all the results she delivers. My skin looks 10 years younger and my pores are invisible. She keeps it natural not-natural if you know what I mean so the results look real af. Love her! Now let's discuss Jess. If you're looking for a hydra-facial... look no further. I hate when people use the products sparingly for this treatment like yo it's an expensive facial... Jess is VERY generous and delivers what you paid for. I've tried so many options from SF to SJ and she's better than every option by an order of magnitude of 1000. I also get derma planing from her and she's a master. Hands as steady as a brain surgeon! Feels like hitting the jackpot that these two both work in one office.

I cannot say enough wonderful things about Dr. Berkowitz. He is truly a rare combination of…read morebrilliance, artistry, and genuine compassion. From the moment I met him, I felt completely at ease. He listens deeply, understands exactly what you want, and offers thoughtful guidance without ever being pushy. His eye for detail is extraordinary -- he sees things other surgeons completely miss, and his creativity allows him to deliver results that are both natural and beautifully refined. What stood out most to me was how much he truly cares. He is patient, warm, and incredibly attentive throughout the entire process. He checks in, makes sure you're comfortable, and approaches every step with professionalism and kindness. I always felt that I was in the absolute best hands. And the results? Truly exceptional. Better than I could have imagined. He enhances your natural features in a way that still feels like you-just the very best version. His work is elegant, balanced, and meticulous. If you are looking for a surgeon who is not only technically gifted but also compassionate, intuitive, and dedicated to achieving the highest level of excellence, Dr. Berkowitz is the one. I am so grateful for him and would recommend him without hesitation.

I just learned over the last few days regarding horror stories regarding Dr Gutman and I'm crushed…read moreand so very disappointed. One situation was misdiagnosing one of my dearest friends. After dr Gutman's she visited another surgeon for a second opinion which turned out to be accurate and she did not need surgery. The situation which sealed the deal for me to lose all confidence in Dr Gutman was I just learned tonight, through a slip of the tongue, that while in high school my grandson had surgery for a pionoidal cyst. After surgery wound wasn't healing so returned to Dr Gutman who said it would heal just give it time and he was going on vacation. When I heard that I was very very upset even though it happened about three years ago. My daughter, grandson's mom, immediately took him to pediatrician who examined the would and referred them to wound care center. What kind of surgeon can't recognize and diagnose a wet wound that needs immediate attention at wound care. My opinion of Dr Gutman fell to the lowest score and I've lost all respect for him as a surgeon. His vacation was more important than his patient. With this information please do not put your trust and life in the hands of Dr Gutman. Don't mess with a grandma bear when it comes to her grandchildren. Think he's to preoccupied with his bridal gown designer and he's making bad medical decisions.

Posting for elderly father who was misdiagnosed. After two botched surgeries with multiple…read moreinfections and horrible care, we went elsewhere for extensive wound care and painful lengthy healing. Folks need to report negligent care to the board so it doesn't continue.