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G & M Tours

2.0 (2 reviews)

Services - G & M Tours

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3 years ago

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3 years ago

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All Inclusive Outlet

All Inclusive Outlet

1.7(83 reviews)
64.2 mi

Extremely disappointed, do not recommend All Inclusive Outlet or Travel Impressions their supplier…read more We booked a trip to Iberostar Playa Mita using All Inclusive Outlets/ Travel Impressions-which we have used many times, we are repeat customers. All advertising on their websites said the resort we were staying at last month was a 4.5-5 star hotel and when we got to the resort it was clearly not a luxury resort- it was a 2.5 star resort being generous with the scores. We have been to many all inclusive resorts in Mexico- Le Blanc, Hard Rock, Palace Resorts, Secrets and have never had concerns like this before. The resort it's self was falling apart, tiles were broken and cut my daughter's knee in the kids pool, crabs in our hotel room and bathrooms and also not very clean, our hotel room was 2 doors next to an open construction zone (could hear power drills, hammers, there was a ton of dust all between the hours of 8 am- 5 pm never stopping) they also had no barrier up to block off that area from guests and the dust which was everywhere it was an active construction zone. All the floors near the ocean view rooms have construction on every floor so moving rooms or trying to change anything while we were there wasn't an option, Will note the hotel staff offered to move us, however we paid for an ocean front view and every floor with an ocean view had the same construction situation and noise- They offered us spa as well, the spa had cat poop outside the spa, and was not in good conditions. What we wanted was what we paid for- a 4.5-5 star hotel and the dining options that was described on All Inclusive website. We had to go out to other hotels daily for lunch meals and spent over $800 just on lunches additional to the cost of what we spent with Iberostar, to keep both our son safe from his food allergies and also to have some sort of variety to enjoy our vacation. The outside of resort facing the ocean looked super run down, chipping paint and online the photos it looks beautiful- it's probably photos from 10 plus years ago. False advertising, the dining options for every meal besides dinner is all buffet and even for dinner, all appetizers are buffet. So do not go if you are expecting a menu sit down meal. Piles of dirt left in hallways for days, dirty cups, cat or animal poop in hallways to stairs. We are used to paying a similar price for a resort like this and having options for lunch (besides buffet they had pre made hot dogs and hamburgers on a warmer outside wrapped in foil- how is that 4.5-5 star??) Not to mention we have a son with anaphylactic allergies so the way it as described online as having one buffet option and 4 restaurants we felt comfortable with as we were going to avoid buffet because of cross contamination- that was not an option as everything was buffet but dinner and even that there was an element of buffet. They were allowing tour buses filled with hundreds of guests to arrive daily so it's super filled, lines for breakfast so we had to wake up by 7 am unless we wanted to wait long lines to eat and higher risk of cross contamination for our son with food allergies. Both Travel Impressions and All Inclusive Outlet falsely advertised this hotel as being a 4.5-5 star hotel and was priced as such , and would never use them again, they have terrible customer service and do not trust them to book travel again, they have done nothing besides send an email to Iberostar regarding this trip and copy and pasted what they said back to them. I would make sure you book directly with the resort and not use these non credible websites, they even gave me contact information to reach out to the incorrect hotel group ownership about my concerns, they really are not knowledgeable and would not recommend anyone using them for your vacation travel.

I don't know how to make a negative star but I'm telling you if you can't find somebody else to…read morework with you're hosed. This business is about a half a clown short of a circus. My dive group is planning a trip to Mexico and we were trying to accommodate a late added person to the trip so all we needed was to change from one king bed to a room with two beds. It took agent A. (Name withheld) at least 2 to 3 days to answer the first question and only to reveal that a rollout bed was the option. It took 2 to 3 more days to get her to actually look up what the bed situation was by looking at the hotel website and then three or four more days for her to, actually call down to the hotel to reveal that. Yes they have that option but she didn't even work on making the change to two beds. I know this is rhetorical, but what is exactly the point of hiring a travel agency if they can't actually run down what kind of beds are in which rooms and how to get it booked or get it changed? Obviously Agent "A" Is working from home, pretending to be a travel agent for a pretend travel company pretending to actually help travelers book an enjoyable trip. So basically what happens is if you work with this company you're not saving any aggravation than doing the whole thing on your own. It took the better part of three weeks to get this resolved and still we don't know if it actually is resolved until we go on our trip to Mexico. So in the end, please consider all inclusive travel, and their Confederacy of dunces working from home in their jammies sucking you into a game of hotel roulette. To all my veteran friends out there you all had "that" person in your unit this entire agency is "that" person.

Photos
All Inclusive Outlet - El Dorado Royale, Mexico

El Dorado Royale, Mexico

All Inclusive Outlet
All Inclusive Outlet - Allison definitely is employee of the month with this response. A+ customer service

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Allison definitely is employee of the month with this response. A+ customer service

Majestic Travel Concierge

Majestic Travel Concierge

5.0(1 review)
40.1 mi

Sabrina is easy to talk to and she gives you several options on your travel plans. I will…read moredefinitely use her again

From the owner: Majestic Travel Concierge is a customer focused travel agency that takes time to marry your travel…read moreneeds with the perfect location. We can help you plan any type of trip; Destination Weddings, Honeymoon, Family & Theme Park Vacations, Ocean cruises, River cruises, Escorted tours or Independent tours, Budget Friendly to Super Luxury vacations along with Faith Based, Educational Vacations ,Handicap Accessible Travel & so much more. We can also put together a Group Trip for your Friends, Families, Faith Based Groups, Educational School Systems, Organizations, Wedding's & Businesses - contact us to find out how! Experience Stress Free Trip Planning with a Certified Travel Advisor with over 60+ Certifications in the travel industry. We work for you from the planning phase until your trip is completed & your home. You should expect more from a vacation & that is what we will provide you more. We have access to vendors & consortiums the general public can not access. Which provides great rates, extra benefits & perks. Along with a mound of Travel knowledge from places all over the globe. We also get all the latest travel updates & news before the general public which we provide to you so your completely in the loop. Call for a complimentary Consultation. TACccs & TACt Certified ASTA & CLIA Certified Licensed & Insured

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Majestic Travel Concierge
Majestic Travel Concierge
Majestic Travel Concierge

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G & M Tours - travelservices - Updated May 2026

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