Extremely disappointed, do not recommend All Inclusive Outlet or Travel Impressions their supplier…read more We booked a trip to Iberostar Playa Mita using All Inclusive Outlets/ Travel Impressions-which we have used many times, we are repeat customers. All advertising on their websites said the resort we were staying at last month was a 4.5-5 star hotel and when we got to the resort it was clearly not a luxury resort- it was a 2.5 star resort being generous with the scores. We have been to many all inclusive resorts in Mexico- Le Blanc, Hard Rock, Palace Resorts, Secrets and have never had concerns like this before. The resort it's self was falling apart, tiles were broken and cut my daughter's knee in the kids pool, crabs in our hotel room and bathrooms and also not very clean, our hotel room was 2 doors next to an open construction zone (could hear power drills, hammers, there was a ton of dust all between the hours of 8 am- 5 pm never stopping) they also had no barrier up to block off that area from guests and the dust which was everywhere it was an active construction zone. All the floors near the ocean view rooms have construction on every floor so moving rooms or trying to change anything while we were there wasn't an option, Will note the hotel staff offered to move us, however we paid for an ocean front view and every floor with an ocean view had the same construction situation and noise- They offered us spa as well, the spa had cat poop outside the spa, and was not in good conditions. What we wanted was what we paid for- a 4.5-5 star hotel and the dining options that was described on All Inclusive website. We had to go out to other hotels daily for lunch meals and spent over $800 just on lunches additional to the cost of what we spent with Iberostar, to keep both our son safe from his food allergies and also to have some sort of variety to enjoy our vacation. The outside of resort facing the ocean looked super run down, chipping paint and online the photos it looks beautiful- it's probably photos from 10 plus years ago. False advertising, the dining options for every meal besides dinner is all buffet and even for dinner, all appetizers are buffet. So do not go if you are expecting a menu sit down meal. Piles of dirt left in hallways for days, dirty cups, cat or animal poop in hallways to stairs. We are used to paying a similar price for a resort like this and having options for lunch (besides buffet they had pre made hot dogs and hamburgers on a warmer outside wrapped in foil- how is that 4.5-5 star??) Not to mention we have a son with anaphylactic allergies so the way it as described online as having one buffet option and 4 restaurants we felt comfortable with as we were going to avoid buffet because of cross contamination- that was not an option as everything was buffet but dinner and even that there was an element of buffet. They were allowing tour buses filled with hundreds of guests to arrive daily so it's super filled, lines for breakfast so we had to wake up by 7 am unless we wanted to wait long lines to eat and higher risk of cross contamination for our son with food allergies. Both Travel Impressions and All Inclusive Outlet falsely advertised this hotel as being a 4.5-5 star hotel and was priced as such , and would never use them again, they have terrible customer service and do not trust them to book travel again, they have done nothing besides send an email to Iberostar regarding this trip and copy and pasted what they said back to them. I would make sure you book directly with the resort and not use these non credible websites, they even gave me contact information to reach out to the incorrect hotel group ownership about my concerns, they really are not knowledgeable and would not recommend anyone using them for your vacation travel.

For those who are coming here simply to see if All Inclusive Outlet is a scam, the answer is no. My…read morewife and I booked a 5-day trip to Cancun with them in Feb 2020. I was nervous to pay for it, just in case it was all fake and I was paying a scammer. To my incredible relief, we ACTUALLY got two round trip tickets from SFO-CUN, and when we arrived at the resort they ACTUALLY had our names on the list and hotel staff were gracefully waiting for us. The whole trip was amazing, we had a great time, and didn't spend a dime over what we paid to All Inclusive Outlet. The price we paid per night for the room was far cheaper than what I found direct on the resort's website, so clearly they have some broker discount, which made it a good deal for us. I think most people who come on here to complain and rate it a 1-star are mostly upset about the customer service (quickness of responses, handling issues live, issuing refunds, etc.) But if you're mostly just curious whether its legit, the answer is yes. If you don't anticipate needing to change your itinerary last minute or whatever, you wont have issues with All Inclusive Outlet. Overall, we had a great vacation at an all-inclusive resort (Azul Beach Resort Riviera Maya), got exactly what we paid for, and paid far less than we would have if we booked flights and rooms separately. I'm usually not a Yelp reviewer, but when I tried to verify if this place was legit, all I found were people who were mad about a different subject entirely. So after my trip, I figured I'd try to be a voice of reason and let people know the deals you're seeing on All Inclusive Outlet are for real. Remember, this is not a white glove travel service to solve all your problems while you're in a foreign country, its literally just a website for booking cheap travel. Enjoy your trip.