UPDATE: Feeling…read morerather frustrated that I had just been taken, I decided to make the hour drive there and find out what was going on in person. After finally locating the physical address (which was just a door and a doorbell with a sticker in the window) I rang the doorbell and someone came down the stairs. I explained the situation to her and told her I was quite upset with the fact I had not received any communications whatsoever.. She went back upstairs and was able to print off the details of the trip for me. I was told there was an Email glitch when I placed my reservation, which is why I never received any detailed information. I have also called American Airlines to verify my bookings, and they are there. so maybe I wasn't scammed after all, but I will agree that they are very lacking in the customer service department. Customers that have paid thousands of dollars should at least be able to speak to someone, which was my main frustration and the reason I was thinking I was scammed. I will see how my trip goes, and report back accordingly. ------------------------------------------------------------------------------------- Really beginning to feel ripped off. I have booked a vacation through All Inclusive Outlet, after they were recommended by a friend. I have paid my vacation in full (over $2700.00) and haven't heard a thing other than the automated "thank you for your purchase" email. -This was almost a month ago. I have had ZERO communication since purchase I had a few questions about the trip and documents, so I tried to call them. - sat on hold for OVER an hour, no answer. I have now tried calling SEVERAL times, only to be placed on hold by the automated phone system.. I have also tried Emailing them at Booking-help@allinclusiveoutlet.com - as the wonderful hold music instructs you to do, and have gotten ZERO REPLIES. I am currently on hold right now, 24 minutes in... yep. feeling pretty screwed. Luckily I live in Kentucky, and Georgetown is not that far of a drive. Might go visit in person.. Their website also states "When your vacation has been paid in full and you are within 180 days of travel, you will receive an email from our supplier, Travel Impressions, with your travel documents attached." I have never been contacted by "Travel Impressions". I have 56 days until departure - STILL NO COMMUNICATION I have heard nothing. Nada. Zero. Zilch. Feeling quite scammed.

Extremely disappointed, do not recommend All Inclusive Outlet or Travel Impressions their supplier…read more We booked a trip to Iberostar Playa Mita using All Inclusive Outlets/ Travel Impressions-which we have used many times, we are repeat customers. All advertising on their websites said the resort we were staying at last month was a 4.5-5 star hotel and when we got to the resort it was clearly not a luxury resort- it was a 2.5 star resort being generous with the scores. We have been to many all inclusive resorts in Mexico- Le Blanc, Hard Rock, Palace Resorts, Secrets and have never had concerns like this before. The resort it's self was falling apart, tiles were broken and cut my daughter's knee in the kids pool, crabs in our hotel room and bathrooms and also not very clean, our hotel room was 2 doors next to an open construction zone (could hear power drills, hammers, there was a ton of dust all between the hours of 8 am- 5 pm never stopping) they also had no barrier up to block off that area from guests and the dust which was everywhere it was an active construction zone. All the floors near the ocean view rooms have construction on every floor so moving rooms or trying to change anything while we were there wasn't an option, Will note the hotel staff offered to move us, however we paid for an ocean front view and every floor with an ocean view had the same construction situation and noise- They offered us spa as well, the spa had cat poop outside the spa, and was not in good conditions. What we wanted was what we paid for- a 4.5-5 star hotel and the dining options that was described on All Inclusive website. We had to go out to other hotels daily for lunch meals and spent over $800 just on lunches additional to the cost of what we spent with Iberostar, to keep both our son safe from his food allergies and also to have some sort of variety to enjoy our vacation. The outside of resort facing the ocean looked super run down, chipping paint and online the photos it looks beautiful- it's probably photos from 10 plus years ago. False advertising, the dining options for every meal besides dinner is all buffet and even for dinner, all appetizers are buffet. So do not go if you are expecting a menu sit down meal. Piles of dirt left in hallways for days, dirty cups, cat or animal poop in hallways to stairs. We are used to paying a similar price for a resort like this and having options for lunch (besides buffet they had pre made hot dogs and hamburgers on a warmer outside wrapped in foil- how is that 4.5-5 star??) Not to mention we have a son with anaphylactic allergies so the way it as described online as having one buffet option and 4 restaurants we felt comfortable with as we were going to avoid buffet because of cross contamination- that was not an option as everything was buffet but dinner and even that there was an element of buffet. They were allowing tour buses filled with hundreds of guests to arrive daily so it's super filled, lines for breakfast so we had to wake up by 7 am unless we wanted to wait long lines to eat and higher risk of cross contamination for our son with food allergies. Both Travel Impressions and All Inclusive Outlet falsely advertised this hotel as being a 4.5-5 star hotel and was priced as such , and would never use them again, they have terrible customer service and do not trust them to book travel again, they have done nothing besides send an email to Iberostar regarding this trip and copy and pasted what they said back to them. I would make sure you book directly with the resort and not use these non credible websites, they even gave me contact information to reach out to the incorrect hotel group ownership about my concerns, they really are not knowledgeable and would not recommend anyone using them for your vacation travel.

Today (3/18/23) at 12:00pm, my family and I went to Going Places Travel Agency in Georgetown,…read moreKentucky to get some books on various vacations that we may be interested in. Upon reaching the door we found it to be locked, but when we looked in the window we saw the owner Marti Lombardo working at her desk. We made eye contact with one another and she smiled. The first sign read "Open Saturdays 10am - 2pm" with another sign below that reading "Open Saturdays for Appointment Only". We figured that we would have to make an appointment for another time so we just decided to look at the few books that they had set up on their outdoor shelves. At this time we turned to see Marti Lombardo jump out of her chair and crawl under her desk in an attempt to hide from us. She was looking around the corner of her desk from the floor to see if we had walked away and was grabbing things from her desktop while still hiding underneath. We never knocked on the door or asked for any service. We were simply looking at the books they had to offer outside, but once Marti saw us, she decided to hide under her desk in an effort not to have any interaction with us for an unknown reason. I feel like this is VERY unprofessional and could have been handled in a completely different manner. Because of this experience we will NEVER be booking anything through Going Places Travel and we will definitely not be recommending this business to anyone.

A big thank you to Marti for arranging a fantastic trip for us to Chicago. She got a package deal…read moreset up for us with Delta, and a great, centrally located hotel on North Dearborn. On "our" block around our hotel, the Indigo (soon to be the Claridge), we had more restaurants than we could visit during our four-day stay. We could catch the taxi right outside our door and quickly get to the Museum of Science and Industry, and the Field Museum. Also, an architectural boat tour along the Chicago River. We'd go right back to the same spot. Thanks, Marti! :-)

Easy off & on with cars parking up front. The rest area parking lot was clean and saw two staff…read moreworking at the time. The building that houses the restroom is dated, but clean. You can obtain a paper Kentucky map if you wish. I'm not sure who uses one anymore with technology. Maybe nice for kids. Vending has it own building beside which I did not utilize. Don't miss this one if you need.

they're doing a reconstruction thing right now in the spring of '22 so we have to make allowances:…read moreno vendo-land, no tourism desk, no cointreau for your brandy drinks... but the facilities here work, mostly, except for the flushing which should be automated but isn't which is a whole different other sort of problem entirely. So we waits and we watch and we'll see what we will see...