Great experience all around. Ryan was very knowledgeable and friendly. He even assisted with the…read moreinsurance claim process. The repair was top notch quality work as well as quick. I will definitely have Rhyno Rockchip Repair LLC do any future auto glass repair work.

From the owner: Rhyno Rockchip and Pressure Washing services handles exterior home, Roof, Driveway and fence…read morerestoration and cleaning as well as interior and exterior auto detailing. We also handle windshield repairs

I had a situation today dealing with the dust storms in southern Texas and a gravel truck that hit…read moreme 2x not just once about 3 miles from the first hit. When I realized more damage was coming if I didn't even get it handled; I was able to slide in, get back on the road very quickly. Having to travel through vs staying was absolutely perfect. I had my dogs with me and everything happened without a hiccup. The fix is perfect for my needs. At some point way, way down the road I might look into a new windshield at this point I won't unless I have another issue with stray rocks from gravel trucks. What a day of crazy weather and truckers.

Such a terrible experience! I travel a lot with work and have to replace or repair a windshield now…read moreand then so while I was in the area, I stopped in for an estimate. I felt a bad vibe as soon as I walked in. The women upfront were so cold and unfriendly. They acted like me needing a quote was such an inconvenience to them. I explained that I was in a rush but it just seemed to fuel their rude behavior so I just left and I certainly won't be returning. If they had been warmer and more professional about it then I would have been willing to wait. I would have asked for a manager but I could tell that this location is poorly managed. Simply because the projected arrogance stated that they have been getting away with poor customer service for quite awhile now. I'm not requiring some empty apology reply with a useless explanation. If whoever is reading this is truly concerned, then simply address the issue. Customer service is everything. I suggest sending your employees to specialized customer service training or replace them with better and more capable people.

Made an appointment to come to my house and repair glass in a travel trailer. Had already paid to…read morerepair front windshield in a truck. Never showed up or called.

From the owner: At JB Auto Glass we have over 20 years experience in repair and replacement of auto glass. We are…read morefully mobile and fully committed to making auto glass repair and replacement as easy and affordable as possible for all of our customers. We will come to you and get the job done without disrupting any of your day to day routine. Call today and let us know how we can help!

Some comments are in error by Lowell O. There was never an explanation to me the the roof of my…read morecar needed to be replaced. Never. Therefore, I also did not chose to have it repaired instead of replaced. That makes no sense as the quote was for the repairs however they are to be done. Of course I would want the top to be replaced if necessary. It also was Never explained to me that without replacement it would not look new - conversation absolutely NEVER happened. Yes, minor scratches that Collision Center caused were buffed out. The major deep scratches on my door that CC caused were not buffed out because the shop scratched too deep. It was Collision Center choice to not replace the roof of my car and Collision Center choice to not repair the damage to my door that occurred at their shop.

Unfortunately my brand new 2023 F-150 with just 3,000 miles was recently rear-ended. It pushed in…read morethe bumper and back driver-side fender well needed replacing. I went by a few body shops for estimates and was rushed through. They seemed to not care if i did business there or not. I stopped by Collision Center of Lubbock and one of the adjusters there did a very accurate detailed description of the work they would perform. She printed out the estimate and walked me through the whole process. At that point i was so impressed that i told her to order the parts and move ahead with the repair. My truck was there about three weeks. It took a lot of work to take off the box and do it back to factory specifications. The GM (Daniel) and owner (Lowell) both made sure that the truck was to my 100% satisfaction. When i picked it up it looked better than off the showroom floor. These are fine people that did me right.

The young man running the show doesn't know what he is doing not his fault just thrown in to the…read morebusiness his dad had. I will say the young man's father was a good businessman very professional. If they don't do something to get someone in the business with knowledge they won't have anything left. I gave them a decent review only because of the boy's father and his work ethic. Seems the hired help is running the show.

Extremely DISAPPOINTED! Waited 4 months to send our truck in for hail repair, understandably they…read morewere backed up like everyone else however my frustration begins with being told on 3 separate days someone was coming to get our truck and no one showed up or even called. I had to call the office repeatedly asking for communication that should be basic 101 professional courtesy when dealing in customer service only to be given some story as to why no one came. Wasted 3 full days of my time. The final time when someone was actually sent they only sent 1 driver with a trailer after multiple discussions that our truck had oversized tires and was lifted and would NOT fit on their trailer, they sent it anyway. Again wasting my entire day waiting for someone and then they show up with no way to take our truck back. I called and spoke with their office manager Lester and he verbally attacked me, insulted me over his own mistakes. Naturally i had every right to be upset, offended and completely Caught off guard that he messed this up (for the 3rd time) and tried to turn it on me for being upset. I can't imagine what person would not be completely pissed off after being told one thing and receiving nothing 3 different times! I immediately Contacted our sales rep whom we originally dealt with and explained my frustration and was told that was unacceptable and someone would be calling us the following Monday to resolve this. Monday came and went and we never heard from anyone so clearly the communication break continues. I would never recommend this place of business to anyone after being talked to the way i was over their mistake and poor scheduling. Very unprofessional and sad that the actions of one person paint such a poor picture of the business.

I called in the am on Thursday for a back windshield repair. I was told the price & when it could…read morebe repaired and completed on the upcoming Monday; I accepted. When I came in on Monday the lady at the front desk so was professional and so Nice!!! The gentleman that took my call was at the front desk (so nice as well) and he took my keys and I was off to work. Before noon the same day they called and I had my car back(Mind Blown)! I can't tell you enough to have a company do what they say, for the best price and with such professionalism was heart warming to say the least. Highly recommended!

Everyone was nice up until the point where they wouldn't own up to their mistakes and pay for…read moredamages they caused. For context, some of the pillar/door body panels on my car needed to be removed in order to access the windshield. They removed them, replaced the windshield, and then replaced the panels afterwards - all with no issues. A couple days later, one of the panels fell off when I was on the highway, and I wasn't able to recover it. Now I'm out an extra $1200 to replace it, and they gave me the "we're not liable for anything except the glass" excuse and have been giving me the silent treatment ever since. Smh.

Jay and the Tint Factory knocked it out of the park again!! This is like my 4th or 5th vehicle he…read morehas done and he kills it every time. Friendliest folks around to deal with, best customer service and the sharpest work you will find. I highly recommend them, you would be hard pressed to find anyone better anywhere!

Quick turnaround time and excellent customer service. Jay does top quality work and is the best in…read morethe business. Highly recommend!

My family was on a roadtrip and our windshield was smashed by a piece of furniture that fell off of…read morea truck in front of us. Abilene Auto Glass answered our call and got us in right away as we were driving through town. They replaced our windshield and we were in and out in 45 minutes. They did an excellent job and I can't recommend them enough!

Friendly, quick, professional auto window replacement, etc. Nice people. As we were going out of…read moretown, they had it done promptly!