Have to give a shout out to G&G Glass. I got quotes from one company from Lubbock and another from…read morea number that popped up on Facebook. Talk sticker shock, there was just a few dollars difference between the two but I couldn't believe how expensive windows are nowadays. My wife said try G&G Glass, I did and the next day Gus came and got the measurements, the next day gave me an estimated cost and in 5 weeks the windows were delivered. They replaced 10 windows in my house, double pane, tinted, damn nice windows. In one day they replaced all 10 windows and cleaned up any debris from the job and hauled that and the old windows off too. I was leery about their estimate since it was $10,000+ less than the companies you see advertised on Facebook or TV. We are 100% satisfied with the windows and service, I very highly recommend G&G Glass if you're needing windows replaced.

I got my windshield replaced there and they provided superior customer service. Everything was…read morehandled in a friendly, professional, efficient matter from start to finish.

I had a situation today dealing with the dust storms in southern Texas and a gravel truck that hit…read moreme 2x not just once about 3 miles from the first hit. When I realized more damage was coming if I didn't even get it handled; I was able to slide in, get back on the road very quickly. Having to travel through vs staying was absolutely perfect. I had my dogs with me and everything happened without a hiccup. The fix is perfect for my needs. At some point way, way down the road I might look into a new windshield at this point I won't unless I have another issue with stray rocks from gravel trucks. What a day of crazy weather and truckers.

Such a terrible experience! I travel a lot with work and have to replace or repair a windshield now…read moreand then so while I was in the area, I stopped in for an estimate. I felt a bad vibe as soon as I walked in. The women upfront were so cold and unfriendly. They acted like me needing a quote was such an inconvenience to them. I explained that I was in a rush but it just seemed to fuel their rude behavior so I just left and I certainly won't be returning. If they had been warmer and more professional about it then I would have been willing to wait. I would have asked for a manager but I could tell that this location is poorly managed. Simply because the projected arrogance stated that they have been getting away with poor customer service for quite awhile now. I'm not requiring some empty apology reply with a useless explanation. If whoever is reading this is truly concerned, then simply address the issue. Customer service is everything. I suggest sending your employees to specialized customer service training or replace them with better and more capable people.

Made an appointment to come to my house and repair glass in a travel trailer. Had already paid to…read morerepair front windshield in a truck. Never showed up or called.

From the owner: At JB Auto Glass we have over 20 years experience in repair and replacement of auto glass. We are…read morefully mobile and fully committed to making auto glass repair and replacement as easy and affordable as possible for all of our customers. We will come to you and get the job done without disrupting any of your day to day routine. Call today and let us know how we can help!

I called in the am on Thursday for a back windshield repair. I was told the price & when it could…read morebe repaired and completed on the upcoming Monday; I accepted. When I came in on Monday the lady at the front desk so was professional and so Nice!!! The gentleman that took my call was at the front desk (so nice as well) and he took my keys and I was off to work. Before noon the same day they called and I had my car back(Mind Blown)! I can't tell you enough to have a company do what they say, for the best price and with such professionalism was heart warming to say the least. Highly recommended!

Everyone was nice up until the point where they wouldn't own up to their mistakes and pay for…read moredamages they caused. For context, some of the pillar/door body panels on my car needed to be removed in order to access the windshield. They removed them, replaced the windshield, and then replaced the panels afterwards - all with no issues. A couple days later, one of the panels fell off when I was on the highway, and I wasn't able to recover it. Now I'm out an extra $1200 to replace it, and they gave me the "we're not liable for anything except the glass" excuse and have been giving me the silent treatment ever since. Smh.

Fast but not good still see the chip 35 bucks to get my windshield cleaned ig that's coolread more

They repaired a rock chip in my windshield. Go early and get a discount. Normally $45, early bird…read moreis $ 35.

My family was on a roadtrip and our windshield was smashed by a piece of furniture that fell off of…read morea truck in front of us. Abilene Auto Glass answered our call and got us in right away as we were driving through town. They replaced our windshield and we were in and out in 45 minutes. They did an excellent job and I can't recommend them enough!

Friendly, quick, professional auto window replacement, etc. Nice people. As we were going out of…read moretown, they had it done promptly!

I can't say enough about David and his headlight restoration. He drove 50 miles to my…read morehome....worked for 2 hours in the heat...and handed me an incredible restored project at the end. My headlights were so foggy they would not pass inspection. David made them look brand new! They are also warranted for 2 years. I highly recommend David and Optic Kleer.

From the owner: Windshield Replacement and Repairs. We are a complete mobile only shop. So get that old busted…read morewindshield fixed at home or work, or even while you shop. Rock chip repair or all auto glass services available. And if your night driving is a nightmare due to them old oxide headlights we got you covered for 2 years in fact. There is no one else in Abilene or surrounding towns that can or will give you a 2 year warranty on headlight restorations but at Optic-Kleer Abilene we stand behind our work and products. We also give a lifetime rock chip warranty on all windshield Replacements for the life of the windshield.

I had a rock hit my windshield last week again so I immediately called my insurance company and…read moreasked for Safelite to replace my windshield again. The guys there are really nice and I know they'll do great work on my Subaru Forester. However, yesterday I waited two hours before my car was even taken back into the shop, and the repair itself was then completed in about an hour. I was told the job itself would take about three hours total for replacement and recalibration, but I'm not sure if that was supposed to include me waiting for two hours before any service was completed. The tech also tried to convince me to just repair the old windshield after I thought I'd made it clear I wanted a new one. Please do better next time, guys.

I would strongly recommend staying away from Safelite AutoGlass in Lubbock. What started as…read moreterrible workmanship has now turned into a serious issue with accountability and Safelite's version of what happened. We had a $0 glass deductible through our insurance so we were anticipating a simple windshield repair at no additional cost to us. My husband had our vehicle serviced here on July 11. During the service, the technician (Hayden) cut the wires to our dash cam. My husband was NEVER warned that the wires were going to be cut, and he NEVER gave the technician permission or approval to cut them. Now that we are trying to get reimbursed for the replacement dash cam, Safelite is claiming that their technician (Hayden) warned us beforehand and that my husband approved cutting the wires. That is absolutely not how the interaction occurred. We are currently in the process of obtaining the Ring camera footage from the day of the service so we can document what was actually said and what happened. We are confident that the footage will show that my husband never gave the technician approval to cut the dash cam wires. If Safelite is going to claim otherwise to avoid responsibility, they should be prepared to provide their own documentation showing exactly when my husband supposedly gave that authorization. And somehow, the dash cam isn't even the worst part of this experience. The technician (Hayden) ALSO broke our rearview mirror during the original service. He later came back and attempted to repair it with glue. That repair failed, and the mirror broke again. We then had to go through Safelite's warranty process, only to find out that the mounting brackets are broken and the ENTIRE WINDSHIELD now has to be replaced again to properly repair the mirror. We also have to wait another two weeks for that replacement. After ONE service appointment, we have dealt with cut dash cam wiring, purchasing and installing a replacement dash cam, a broken rearview mirror, a failed glue repair, broken mounting brackets, another complete windshield replacement, weeks of inconvenience, and repeated attempts to get Safelite to reimburse us for damage that occurred during their service. What should have been a windshield replacement at no additional charge has turned into us paying hundreds of dollars for a careless technicians mistakes, as well as weeks of time and energy spent dealing with getting ahold of ANYBODY that will help us get reimbursed. The most frustrating part is how this is being handled now. Instead of simply taking responsibility and making the situation right, we are being told that my husband supposedly authorized something that he says never happened. Mistakes happen. Accidentally damaging something and taking responsibility for it is one thing. Damaging a customer's property and then later claiming the customer approved it when they dispute ever giving that approval is something entirely different. Based on both the workmanship and the way this situation has been handled afterward, I would absolutely not trust this Safelite location with our vehicle again. I would strongly recommend anyone considering this location document their entire interaction and think twice before handing over their keys.

Went to Odessa yesterday to talk to them about the damage. Received a call enroute from the…read moreReceptionist to bring the vehicle in and they would access the damage and make repairs. Got to the office they met me in the parking lot and checked the vehicle right away and made repairs to broken clips and realigned the windshield wiper position. Took me about 30 minutes. I am satisfied. Seems like if I could have contacted the folks at this shop by phone I could have avoided all the headaches. Recommend that the phone numbers for the shops locally be made easily available instead of calling all over the nation trying to speak to a human. I'm through now. Thanks for listening.

Fast, predictable. They did what they said they wouid do in a short lead time. Called for service…read moreand they were able to handle it the next day.

I was happy to pay a little extra for the convenience of having the technician come to us, but he…read morenever showed. There was no communication with us and we had to shuffle car seats and cars to make sure things were taken care of today just for this to happen. I'm so disappointed and surprised at the lack of consideration to hold up your entire day waiting for someone just to have no show and no communication. A family member had a great experience before and I was hoping a large company like this would be worth the extra, but instead we are a week behind on vetting our car sold. On top of all of that, they wanted to charge an additional $60 for I don't know what when they said the payment was received in full. Poor systems in place and even worse customer care. Go to a local guy instead.

My back window in my truck was replaced when scheduled. They did a great job. Highly recommend!read more