First of all, I'm going to have to say that I find it odd that the negative reviews Yelp chose to hide are still hidden... As they reflect the nature of this store, more accurately this store's manager, far more than the positive ones. I'm an Austin local and Lakeline is one of my favorite stops, especially for more novelty/collectable style stuff (Hot Topic, GameStop and the Japanese gift shop are all fantastic!) and I do really love some of the stuff that FYE stocks... However, what I do not love is being reprimanded for not giving my e-mail out, spoken to condescendingly for not wanting their scam of a "free" membership... And then hearing the manager mock customers after they leave (???).
Again, I can't complain about the other employees, who no doubt suffer from this manager killing the store, but the bigger bald fella with facial hair? Absolute nightmare. I witnessed him, first hand, attempt to sell a 2 year warranty to someone who said they were purchasing a record player for a terminally ill friend... And when they stressed a lack of interest? He persisted! He then acted like it was some sort of crime while talking to someone else in the store after they left... And then expressed that the person, who was just trying to help a dying friend, was "such a downer" and scoffed. Just.... Yikes.
I was helped by two other employees during my other visits, but after my last visit, when I encountered the previously mentioned manager, I'm done shopping at FYE. I'm someone who collects Funko products, shirts, pre-orders most physical copies of movies I purchase and still uses CD/Vinyl over digital... And I will be taking my business to the far more customer (and price!) friendly stores like Hot Topic, Best Buy, etc. FYE is, simply put, a store that belongs in the early 2000's or maybe just the 90's. It's not a consumer friendly store and it actively punishes anyone brave enough to be a regular.
You know the "free" membership I mentioned earlier? They only offer it when people are paying with a card and they stress the FREE part a lot, but that's because they charge you 11.99 a month after it... For a 10% discount at a store that is well over 20% extra on everything they sell. For instance, if you wanted to buy a $30 blu-ray that is $18 at Best Buy (Something I legit encountered) you'd be better off just... Going to Best Buy. But, alas, many people are going to wake up to a 11.99 charge they didn't know they'd be getting due to their "free" membership. In 2018 you can literally get a Netflix HD streaming account monthly for nearly 11.99... Why on Earth would you pay that much for a discount through a store that is notorious about charging far too much? It only makes it worse that they try to push it so aggressively -- At least in other retail settings when they push it, there's generally a reason to want it... Here it's just pressuring people into aiding them further descend into madness.
Also, FYI to any FYE staff reading this: See the blocked review on the bottom of the page that was removed for violating Yelp TOS? That's their district manager, Oksana. I looked it up. That alone can sum up the lack of morality and character this location represents. read more