After a terrible situation from another "used" car dealership my friend was still looking for a "…read morequality used car" . She had told me that she had bought a car from this place about 5 years ago and had forgotten about it.After even getting a GREAT DEAL, driving it for a couple of years and selling it. Its a small local place maybe ( guessing) 10-15 cars and or trucks at one time . We stopped and she test drove a GMC Envoy leather power everything low mileage great SUV. So the moral of this story ? Do not forget about a place that treated you right be it a car dealership or a restaurant. And besides I would trust a person more if they where a neighbor and sold me a car than someone I did not even know until you stepped on the lot. Or thought you did! Great Place ! She got a great deal good trade in price! Check it out if your in the market!

The service Cloninger Ford provided was amazing! We had battery issues during our road trip so time…read morewas precious. Daniel and Drake were very patient in explaining the issue as well as making sure everything else was good for us to be on the road. Kind. Nice. Awesome. Great service! Thank you! PS. Staff members inside ford was SUPER friendly and helpful as well for spoon, coffee, bathroom, directions etc.

My vehicle's transmission was rebuilt under warranty at approximately 59,000 miles in March 2024…read more Less than two years later, in January 2026--and only about 38,000 miles after the rebuild--the transmission has failed again. Despite the relatively low mileage since the rebuild, Ford has declined to warranty or support the repair. This is extremely disappointing. A rebuilt transmission should reasonably last far longer than 38,000 miles, and Ford's refusal to stand behind its own work reflects very poorly on the brand. Additionally, the customer service I received from the service department was unacceptable. Rather than offering assistance or accountability, I was simply told that nothing would be done.

My fiancé and I came here after a bad experience at another dealership. I had a specific vehicle I…read morewanted to test drive. Prices: The prices are pretty decent! Customer Service: We were very glad to have a sales team that didn't pressure us or try to be slick, like the last dealership. They answered all of our questions, were friendly and personable, but didn't hover or pry. They offered us water and coffee and were just nice in general. I also received a free power train warranty as long as I get my oil changes there! We purchased the car in January 2018. I have been back for oil changes, and just recently my battery had an issue. I get out of school at 5pm, and they close at 5:30pm week nights. I live 35 minutes from school. I went to the service department and explained my issue, at 5:10pm, and they happily took my car in to replace the battery. They didn't once mention it was almost closing time. I really appreciated it!

Customer service on the sale AND the maintenance has been great! I couldn't ask for better service…read morefor my 2018 CR V.

These guys are awesome. Zero pressure and awesome deals…read more Never ever had such a pleasant experience buying car from a dealer. I got a used 2012 Nissan Suv from them and couldn't have asked for more. Superb TEAM ....keep up the good work!

Absolutely amazing experience. I've had some of the worst car experiences until I found this team…read more Corey got me in and Shawn took care of me from that point out. The perfect dynamic duo. I truly appreciate Shawn walking me through each step of the process especially because I did this sale an hour away in Durham and I don't think I'll ever go anywhere else! Every single team member was kind and helpful and even called afterwards to follow up with me on my experiences. 10000/10

Service department is great. Cleaned up a mess that a quick oil change left at no charge…read more Courteous and not pushy but thorough

Weeks of delays, generic responses, and zero accountability…read more I contacted this dealership on Dec 18 about a specific car and kept getting "we're checking" replies with no updates. I finally scheduled a confirmed test drive, traveled out of state, and then found out the morning of the appointment that the car was sold. Completely avoidable and extremely frustrating.

Great service. Jonathon Morales worked with us over several days to get what we want in price…read morepoint. Never felt pressure

Do not bother purchasing a warranty through them…read more At the time of signing, I was pressured into keeping the warranty by KJ in the finance department. I was told I wouldn't qualify for the same APR if I declined it. That influenced my decision in the moment. A few weeks later, when I called to ask about canceling, KJ in the finance department gave me misleading information. He told me I should wait a few months to cancel to avoid fees--when in reality, waiting would have reduced my refund. Canceling earlier would have resulted in a full refund. The warranty would have cost about $3,500 over the full term (before interest), and it is only a partial warranty that doesn't even cover key features like Autonomous Driving Systems or other add-ons. On top of that, it is not backed by Toyota--it is a third-party warranty. Overall, the process felt misleading and not transparent. You're better off skipping the warranty altogether.

Need to update. They not only called but took care of…read moreeverything. Thank you to the team!

I purchased a Ferrari 488 from HBI Auto and had the vehicle shipped to me out of state…read more After delivery, I noticed that the mileage on the car was higher than the mileage listed in the odometer disclosure provided during the transaction. The disclosure stated 23,937 miles, while the vehicle arrived showing 26,378 miles. I contacted the dealership to discuss the discrepancy but we have not been able to resolve the issue so far. Because of this, I submitted complaints with the appropriate regulatory agencies for review. I recommend that buyers carefully confirm vehicle details, especially when purchasing remotely.

I purchased a vehicle from them and by day 9 the check engine light came on. I took it in for…read morerepairs. I got it back and the next day the light came back on so took it back in for more repairs. Got it back. It has been cutting off and sputtering the entire time. Of course the light is back on took back in and at this point I'm waiting to hear back from them. I have asked them if they could just put me into another vehicle seeing how this one is having so many issues. Of course they are saying that they can't do that. So I'm really not sure what is going happen from here but hopefully they will see that this vehicle is not a good vehicle and put me into another vehicle. They have been nice about all this and haven't charged me anything while they shouldn't anyways considering the vehicle has been messed up from the beginning. And meant to tell you when I bought it. August 30th

Purchased a vehicle 5+ years ago and was quite satisfied with the whole process. Went on to highly…read morerecommend to friends and family and was shocked when after visiting them they reported to me that they were treated very poorly and rudely. Around 2 years ago I made an appointment and went to make another purchase from them only to be treated extremely poorly and very rudely as friends and family had told me they had been treated. Also as all this transpired GW discontinued promised services that came with my previously purchased vehicle. I wouldn't recommend GW to my worst enemy and in fact make sure anyone I know is told how shoddy a business they are. Sad.

This Place is a Rip off ! First I went there for brakes on my rear wheels . After noticing alot of…read morebrake dust on my wheels I took it back today. They said they replaced the brakes again but ,this time they test drove it and measured the temperature on the brakes and told me that " You need calipers " Why was the temperature checked the first time ? I do not believe that it was even test drove . So they want me to come back the third time to replace the Calipers? I have no idea how much the cost is for those but, this should have been checked the first time. I have better things to do besides sitting in a dirty smelly repair shop for the third time . And its winter time and the money that I was growing in the back yard does not grow in the winter!

Such awesome service. I drive an hour one way from Charlotte for all my car services to be done…read morehere. There's no one else I trust to do a great job!