Who would have thought that having a washing machine evaluated would be a delightful experience?…read moreMany thanks!

just a terrible experience as soon as i walked in the door the blonde at counter was dismissive…read morerude and not very customer oriented goodbye to a1

I had a complete bathroom remodel done this spring/summer. Called Franks to provide an estimate on…read morethe plumbing work since they had done a couple of repair jobs for me in the past. Al (Alfred) and his team from Frank's were assigned to the job. Al came out to look at what needed to be done; the estimate also included a tub replacement ( I purchased the tub & had it delivered for installation). He also met with the construction contractor (walls had been removed) to discuss what needed to be done from his end. I received the estimate the next day - scope of work was very thorough, detailed & complete. So much so I was able to use it as a punch list for the plumbing work. When time came for plumbing work, Al & his team arrived on time, were completely focused on getting the pipe work updated & completed; tub installation completed on the 2nd visit. On the final visit, faucet installed in the new sink, all plumbing work was inspected by Al & ready for Township Plumbing Inspector. This was not an easy plumbing job by any means. Al & his team from Frank's did an exceptional job - all work was organized, performed professionally, work areas were all cleaned after jobs were completed. Final inspection done by Plumbing Inspector passed with flying colors. Pricing for the job was reasonable, given the amount of work that had to be done. Thank-you, Frank's Plumbing & Alfred for an outstanding job!

My vote is split between plumbing and the sidewalk cement work. Plumbing gets a 5, cement work 3…read more For the plumbing service I dealt with Ed P. and the work was done by Leo and Joe, who did the complete job in a day. They dug from back downspot to street, laid new piping, added stone by street and backfilled the dirt. Excellent. The cement side was a different issue. I dealt with Ed R. The cement work is subed. When the crew came to dig up the sidewalk I saw on ring camera that they did not remove one of the contracted pads (they were supposed to do 4 pads but only did 3). I contacted Ed R. while they were still at my house. Later that day the three pads were cemented in. That part of sidewalk was well done (even if not all pads were done). A month later a new crew came to dig up the fourth pad, they did mine and the neighbors. Horrible job. They stomped all over my new grass, The new pad near my other ones was too high so they leveled it down the last three inches but you can notice that it's not level, the pads by the grass are sloped down (maybe they didn't pour enough cement), not very smooth surface, and when they cleaned up they did it by my decorative curb (leaving stains on it). Communicaton with Ed R. was lacking.

I can not express my gratitude enough for this fine company and especially the kind and caring…read moretechnicians that work there. Kyle & Brad serviced my water tank today. They were patient & thorough calming my fears on a number of issues. When they completed the job they even grabbed a shovel and cleaned off snow from a front step so I wouldn't fall. (I am a senior) Where do you find techicians like this? Not to many companies like this around. Thank you again Belknap for sending me 2 of the best!

Our AC was out for 2 days. They came the next day. You remember the muggy heat wave we were in…read more Steve Jarvis was the expert. He explained every thing he did and was going to do Courteous, polite and more! Instead of a new A/C we thought we were going to have to buy, Steve ended up charging for a cleaning, furnace filter, washed the outdoor in-take, taught us more on thermostat use, and on and on. We are both on our 80's and gimpy and he made sure I didn't have to show him around to things. All in all, a pleasant surprise ! A+ recommendation@

Once again Zenner & Ritter come through! On a cold Saturday afternoon we noticed our house was…read morereally cold, so went to thermostat to raise the heat , and nothing. ( I'll skip the details) around 5:00 being that the furnace is only 6 months old ! I call the Zenner because they installed it and the technician ( very friendly, compassionate and competent ) came around 9:30 pm found that our old humidifier was shorted causing the problem ! He removed the wire from the furnace and we had HEAT !! We are VERY HAPPY with the quick response and repair!!! Hope not to need but will not call anyone else !

They installed an air pump in my home. Their service has been good, their communication strong and…read moretheir willingness to make sure I am a happy customer goes a long way with me. I plan to use them in the future.

Our tankless water heater was dying, so I reached out to multiple vendors for quotes. Upon…read morecollecting about 5 quotes, Dave had the best price. Moreover, he was the friendliest, sounded to be the most honest, and answered all my questions. Even though I thought I had more time, my tankless water heated died. Dave changed his schedule around to accommodate me and install our tankless water heater. We will be using him for all our heating needs in the future too. I would highly recommend using Lore Heating and Cooling for all your heating and cooling needs.

Lore heating was fantastic! Helped us get a new furnace installed at a great price. Very quick and…read moreprofessional. Sent us pictures of work needing repairs. Also, maintained our two hot water tanks and other furnace. Highly recommend.

Unfinished Installation, No Follow-Up - Extremely Disappointed…read more We purchased and installed an air conditioner from Mr. Furnace, and unfortunately, the experience has been deeply disappointing. When we first spoke with the salesperson, we were told that someone named "Insto" would return within a week to complete the remaining work. However, as of today--more than a month later--nothing has been finished. The job site was left incomplete, as you can see in the attached photo, and no one has followed up or contacted us to schedule a proper finish. We've been left completely in the dark and feel abandoned. We trusted this company based on their reputation, but this level of service is unacceptable. We sincerely hope Mr. Furnace sees this and takes action--not just for us, but to ensure other customers don't go through the same frustrating experience.

Misleading, Unreliable, and Completely Unprofessional - Avoid This Company…read moreI hired Mr. Furnace Heating and Air Conditioning for a heat pump installation, and the experience was a disaster from start to finish. They caused significant delays, installed incorrect wiring, failed to take responsibility, misled me about legal action regarding an energy advisor they recommended, and ignored my concerns about my rebate. - Major Delays & Installation Mistakes: The installation was delayed for nearly three weeks due to missing parts. When they finally did the work, an ESA inspector found a serious wiring mistake, causing even more delays. I also had to personally identify a missing wiring element that their installers overlooked, which was an unacceptable level of negligence. - Failure to Take Responsibility: Despite their "satisfaction guarantee," they have refused to properly address these mistakes. Every complaint was met with excuses, escalation, and no real resolution. - False Promises & Misleading Legal Claims: Mr. Furnace recommended and scheduled an energy advisor, Sean Corcoran, for my audit, but he never completed it. When I raised concerns, their sales manager, Adam Bond, told me legal action was being taken against him--but I later found out this was false, with no updates or accountability. - Three Weeks Just to Get an Invoice! After my installation, it took me three weeks of constant follow-ups just to get a copy of my invoice with the heat pump's part numbers. Every time I asked, they claimed it was "escalated"--but nothing happened. I eventually had to drive 1 hour and 30 minutes to their office, where I met with General Manager Sean Picco, who finally provided the invoice. - Ignored Concerns About My Rebate: After assisting with the invoice, Sean Picco has ignored all my emails and calls regarding my concerns about the rebate. Instead of addressing my questions, he has been completely unresponsive. - Unfulfilled Compensation Promises: Manager Mark Heggs promised me $500 in compensation for the massive delays and mistakes. That's barely anything considering my installation cost over $30,000--but even that was never fulfilled. Just another empty promise from this company. And before they reply to this review with their usual "We will be reaching out" response--don't believe it. I have contacted them MANY times, and their tactic is to delay, deflect, and ignore. They do not actually follow through on fixing issues. If you've had a bad experience with Mr. Furnace, you're not alone! Join our Facebook group: "Mr. Furnace Customers Seeking Justice" to connect with others, share your experience, and seek accountability. If you're considering Mr. Furnace for a heat pump installation or any HVAC work, DO NOT hire them. They will take your money, fail to deliver, and leave you chasing them for answers.

Today I had the good fortune to have a Mackay technician diagnose and repair our pool heat pump…read more Dan Swords was able to diagnose a faulty voltage boost capacitor within minutes. I was so happy because I feared that many other complicated problems that would suggest I had buy a brand new heat pump. Dan also did a thorough cleaning of the filter, coil fins. The freon level was also checked, no leaks. Dan cleared any other issues that may have caused the heater to default, only having to replace the voltage boost capacitor. I am so happy to have had this level of professionalism! Thank you Dan Swords, you rock! Tom Bonic

Our furnace broke down and Mackay was able to send a technician almost immediately. He gave us…read moreseveral options for repair, but we ultimately decided that it would be more cost-effective to purchase a new furnace. Given the fact that we had no heat, they made all attempts to accommodate us by sending the salesman within 24 hours. The salesman spent a lot of time with us, ensuring that we had all the information we needed to make our decision, and the new furnace was installed the next business day. From the beginning to the completion of our association with this company, we found them courteous, professional, polite, and anxious to ensure that we were happy with their work. They left the site clean, and even came back when they realized they had missed one small aspect of the job. They all wore masks and we felt very safe with them in our home. We would highly recommend Mackay Heating and Cooling.

very disappointed with experience with John. received a written quote for $800-$900 to install my…read moretankless water heater. at the end of installation I was given a bill for over $2100 without any prior warning of a dramatic price increase. included in final price was a $220 charge for fuel and pickup charges of the parts. I've tried for 2 months to get costing details of the parts and when it finally was received it looks like i paid 13% hst on all the parts twice. Not good.

From the owner: We offer Residential and Commercial HVAC Services and JKJ Heating And Air Conditioning was founded…read moreon the belief that customers always come first. Since day one, our HVAC service providers have built long-lasting and mutually-rewarding relationships with our customers. We know the frustration and fear that builds up when your systems stop working, and our goal as your partner is to be the company you can trust to treat you honestly and fairly.