Amazing customer service and attention to every detail of the order. Follow-up is excellent and the…read moredelivery staff is very friendly and helpful. This is the rental company I will use for all of my events.

I really wanted to love this company because they were one of the few local rental companies that…read morehad the exact Mickey Mouse Clubhouse bounce house my son had been asking for. It was the only thing he wanted for his birthday, so finding it meant a lot. Unfortunately, the experience was disappointing from beginning to end. The booking process was confusing. After submitting my reservation I received no confirmation email or receipt, so I had to call myself to make sure they had actually received my order. They did call a week before and the day before to confirm delivery, but I wouldn't have known everything was set without calling first. We were told delivery would be between 9:00 a.m. and 2:00 p.m., and I even received a text saying the driver would call 30 minutes before arriving. Instead, the bounce house was delivered at 8:15 a.m. without a call, before the scheduled window. My husband arrived at 9:00 with the cash payment only to discover it had already been delivered... and it was the wrong bounce house. They brought a Disney Princess inflatable instead of the Mickey one my son had been so excited about. Since they arrived early, my father in law also had to drive to the bank for cash. To their credit, they did send the driver back with the correct Mickey bounce house, and my son absolutely loved it. The bounce house itself was clean, in great condition, and made his birthday. I truly appreciate that they corrected the mistake. Pickup was another headache. It was originally scheduled for Monday, but they asked to come Tuesday instead. I explained that my in laws had gardeners coming Tuesday morning and asked that pickup happen by 9:00 a.m. They agreed, but the driver didn't arrive until about 10:30. My mother in law had to ask the gardeners to work around the bounce house while they waited. I understand this was a busy holiday weekend, and I want to give them grace for that. But between the confusing reservation process, poor communication, delivering the wrong bounce house, arriving outside the promised delivery window, and missing the agreed upon pickup time, it was an unnecessarily stressful experience. I'm thankful my son ended up getting the Mickey bounce house he had his heart set on, but based on this experience, I don't think I'd rent from Jump N Jump again.

Really prompt with making changes/adding items on our invoice, and have a great selection of items…read more Our backyard wedding was amazing because of it!!! However, some of the umbrellas were noticeably crooked and the workers setting up couldn't really do much about it, it may be worth getting new umbrellas or new hardware. I paid for early set up between 8am-12pm and they arrived at around 11:30am. I along with others were ready to set up tableware and decor at 8am but couldn't start until much later because of their late arrival. The workers setting up were amazing, but we had to help with setup to expedite our decor setup because of it, even though I had paid extra for setup as well. Additionally, they originally brought a few incorrect items/forgotten some and had to go back to the warehouse to retrieve them. I was worried about this since my friend had hired them a couple weeks prior when they promised to bring items for her. When they didn't show up, she called multiple times, left messages on their after hours/weekend line and no one got back to her and left her to come up with her own solutions at extra costs. Additionally, the administrative team didn't fully address the issue and stated she didn't contact them, even though she has all of the call logs. I felt it was handled poorly. When I asked for a responsive after hours line/number, they provided me with their normal business line and I felt really nervous about a potentially similar situation. In the end, the worker John who took care of rental drop offs/setup called and texted us from his personal number which was incredibly helpful and kind. I think in future they should definitely have a designated on-call person to take care of mishaps since most events happen outside of their office hours.

Had a great experience with Ricky's Party Rentals. There was a mix-up on my end with the delivery,…read moreand they still went above and beyond to accommodate everything we needed. The quality of the rentals was great, everything looked amazing, and their customer service was excellent. Very professional and easy to work with. Highly recommend!

I placed my order on December 15 for chair and table rentals for my mother's 60th birthday. I…read moreemailed, called, and texted after seeing on the website that orders are confirmed within 24 hours, but I received no response. Over a week later, I was informed that my order could not be fulfilled due to a $125 delivery minimum, which was never communicated upfront. Being notified so close to Christmas Eve left me scrambling to find another rental company. Had this been shared earlier, I would have had time to make other arrangements. very sad because I would use them for every party we had at our home. Complete letdown and lack of communication.

Super happy with the service! The rentals were clean, and the team was very professional. They have…read morethe cutest little tables and chairs, which not a lot of vendors offer. They were prompt and showed up exactly when they said they would. They were also very accommodating with my changing event dates, which I really appreciated. The only feedback I would give is slightly quicker response times (but that's coming from someone who likes to know things right away). Overall, I still give them 5 stars and am extremely happy with the experience. I will definitely order again for future parties

Would definitely recommend!!! No run around no hassle…read more Plenty of options to choose from On time and reliable

I loved the jumper and the service! On time for pick up and drop off! I would definitely rent again!read more

I have rented from them a couple of times and would recommend them for all your future eventsread more

it was delivered 1 day before the event! Staff are friendly…read moreand very accomodating. Definitely will rent again with them.

Great service! Prompt and professional communication…read more Delivery, set up, and pick up went smoothly. The quality of the obstacle course we ordered was excellent. I will definitely order from Cucamonga Jumpers in the future.

Cucamonga Jumpers is the best place to go when having a party or get together. They are always on…read moretime, communicative and have fair pricing. They have always had the equipment we needed even on some last minute reservations. Thank you!

I had been comparing pricing for tables and chairs rentals, and Epic Party Time Rentals was very…read morereasonable. They were very easy to work with, and I would highly recommend them. They are definitely Epic!

My small event is on August 19. We have been looking for chair to rent. Garrett has been amazing!…read moreSo far so good! I will update after our event.

Damaris was absolutely amazing. The set up was super nice! It was definitely a hit for the party!!…read moreWe will be renting from them again

Beware of using this company. If you book them, have a backup plan. I put out a request on here…read morewith exactly what I needed. They responded back quickly to get my business but only to cancel at the last minute. I was concerned when they kept messing up the details of the drop off and pick up, but things seemed to be cleared up that morning and we were good. But 16 minutes before they were due to drop off the tables and chairs for my son's birthday party, I received a text (not a call) that they wouldn't be able to make it for my order (see attached screenshot). I couldn't believe it! It was my son's 10th birthday party, he was so excited about being double digits, we had almost 70 people coming, and I had no tables and chairs!!! I tried calling them to see if someone could at least drive chairs to me , but they didn't answer my call. I then called Joaquin who wasn't even aware of the situation. I was hoping it was a terrible misunderstanding, but he texted (not called me back) that they wouldn't make it because of mechanical issues. He said that he'd see if he could find someone else to help but he never contacted me back either way. It was 3:30pm and my son's party started at 4:30pm and all they could say was sorry for your inconvenience. On top of that, he didn't even refund my deposit right away. I had to request it back that night. That should've been immediately done. We had to buy chairs and tables from Home Depot and we still weren't able to get enough for people to have a place to sit. I was late setting up and it was hard to get set up and greet my guests. It was awful!!! And all they could say was "sorry for the inconvenience ". It was beyond inconvenience. Buyers beware if you decide to do business with this company.