Really fun spot with amazing customer service. Having my event cancelled last minute at another venue-- the event staff at funplex did an amazing job at accommodating my company function last minute for such a reasonable price!! I never even knew funplex has rental halls. Funplex has so much to offer and I am so grateful for miss Tashy and the event coordinators who made my event possible and memorable. read more

Kids always have enjoyed skating at roller city USA. This is where I brought them to learn to skate and appreciate the time coach at the rink took to teach them. Classes are $50 a month two days a week. I purchased skates from amazon.com and quality ones so they could learn easier and get used to those skates. If you want to rent them they have them at the roller rink also. This place has the international office which is also pretty cool for catching the local sports games. There are also rides for younger kids and indoor go carts. I have not seen another place that has a Ferris wheel indoors. All in all you can have a good time with younger kids. Arcade machines are all over the place too so if your older ones are there get them a card with some money and let them go have fun! read more

The place is good. A good place for kids to play. An OK place for having birthday parties. Overall a good place to be on a hot day. I wish the prices are a bit more reasonable. Parking is ample but the neighborhood seems a bit creepy. We cannot take any food inside but they have an awesome pizza place. Pizza is great but the chicken wings were too spicy for calling them mild. Overall its OK. read more

I gave it 3 stars because they dont have the option to add a person to a game nor the option to rent shoes to a person if they decided to switch play games with another person, its a pathetic rule especially that u're paying alot of money with a group of 5 ppl. The Allies were clean & my girls had fun read more

I don't know what all the negative reviews are about. The place looks updated and cool. I took my 5 year old and he had a blast. It was early in the day on a Saturday and there weren't a lot of people. We didn't try the cafeteria, so can't comment about the food. They have fun games for all ages (arcade games, bumper cars, etc..) so wasn't disappointed. The prices are reasonable although some of the arcade games are more expensive than I would have liked them to be. read more

Great cheap place to go bowling Monday through Thursday because they have specials. I like this place, don't know why they have such bad reviews. read more

Very enjoyable place on the cheap and makes me feel like a kid again!

I haven't been here since they reinnovated the building. But my dad took me here when I was little. We loved this place to death. The inside ferris wheel. Big bowling alley, creepy inside putt putt. We didn't know there was a movie theater and an ice rink until it was our last time going there. Because we forgot about it and went to the Dave and Busters at the Marquee which I regret ever going there. read more

My experience at FunPlex was not pleasant at all. The staff was friendly upon arrival but when my party moved from the main room to the skating area is when we experience a problem. The manager Martha was rude and was unprofessional. For some odd reason when your party moves to the skating area you can not bring your cake or party favors inside the skate area. I definitely would not have any parties at FunPlex. read more

This is a fun place for kids of all ages. There is something for everyone. Even my husband and I enjoyed the go karts and arcade games. My teens tried out just about every activity and ride except the two kiddie rides. They enjoyed all of it. The place was clean and the staff was friendly. We didn't eat at the snack bar but it looked and smelled good! We'll be back! read more

I tried to go here with my son last night and even though the hours are listed on their website as being open until 11 pm, I wanted to make sure before I drove across town (it is at least a 20 to 25 minute drive) or got my autistic son's hopes up, so I called them to confirm. I called several times but was unable to get anyone to answer (this was around 10 pm). Furthermore, the option on the outgoing voicemail menu for "hours of operation" was non-functional, ditto for "guest services". The website says they are under new management but I see no indication of anyone being in charge there. We were told upon arrival that they were closing at 10:30 tonight, but the person at the window where you buy a game card sold me one anyway (at that time it was still 5 minutes from 10:30 and I thought we could play a game or at least go on one ferris wheel ride then eat since the girl said the restaurant was open until midnight). After buying a $50 card, we discovered that all the games had been shut off and so was the ferris wheel. So we walked down to the restaurant and were told they stopped serving food at 10:30. It should come as no surprise by now that there is NO "contact us" option on their website. Boo! I call this the "No Fun-Plex". read more

I am giving this 3 stars mainly because of "The Office" food and bar place. Andrew was rude and did not know anything about the menu obviously. He talked to me like I was stupid. I've worked in food service before so I was extremely disappointed in his service. There was literally nobody in there. The food was good though :) read more

This establishment was a real disappointment. The staff members were very friendly but they were the only positive aspect of our trip. The "rides" are very old and in need of a complete overhaul, the 4 operational bumper cars smelled like burnt rubber while the kids were on them... 4 of the race cars were out of service which significantly increased the wait time... (they also had old airplanes and lady bug rides) Nearly 1/3 of the video games were out of service or didn't function properly...I had to hunt down an attendant twice for machines that took our money but didn't work. The trampolines were old with very dirty safety straps... If you ordered from the snack bar there was no place to sit unless you were attending a birthday party. The women's bathroom was absolutely disgusting; it smelled of backed up sewage, had multiple dirty toilets and urine on the floor. I bought 2 Groupons, one for each of my kids, for $9.99 each and feel completely ripped off. Maybe the skate rink and bowling alley offer a better time but I'm not too optimistic. Both my kids have "rides" left on their game cards they will never be used because I refuse to return to this establishment. read more

This is a fun place for the kids to play although they could use more staff to reduce waiting times at certain rides. If you're thinking of having a party here, save yourself some money and just get the groupon and don't do their party packages. I've hosted about 10 birthday parties for my 2 kids at kid places over the years. I have parties at venues so I can just show up and celebrate with my kid. I don't want to miss a moment by setting up, serving or cleaning up. This venue doesn't know how to throw a party at all or make their guests happy. The staff is unprofessional, unaccommodating and incompetent. I booked the fun package $24.99/person for the following along with option decorations (plates, napkins, cups, tablecloth and balloons): Host 2 slices of pizza per child 1 drink per child 2hr party time Table reservation 10 rides 2 activities $10 game card 150 tickets 1) We arrived 20 minutes early to find nothing set up. The pink plates, napkins, cups I requested were not provided. Instead some (not all and not what I requested 2 days ahead of time) things were placed in a pile on table but not set up. Thankfully I bought and brought my own paper goods just in case. 2) My host was nowhere to be found until 9 minutes before the start of my party despite requesting for them and the manager with guest services. When I needed the host during the party I could never find them. The venue has a very loose definition of dedicated host. 3) My family and I had to set up our tables as the host did nothing to help but lay the tablecloth down. I was not told to have to set up my own party when I booked the venue. I was informed that if I had additional decorations that I should arrive 30 minutes before the party start time. 4) I was told eating had to take place first but I couldn't order the pizza ahead of time. They assured me when we'd arrive, we can put our order in and it would be ready in 5-10 minutes. We did not get our pizza until 40 minutes into the party! I had all these restless kids eager to go on rides but they couldn't do anything until after we finished eating cake because only then would I be given the game cards! 5) I recut the pizza which was cut unevenly and served my guests. 6) Cake time... I had to tell the host to slice the cake otherwise I would have had to do it on top of all the stuff I was already doing that should be the host's job....clearing the tables of garbage after pizza and after cake and serving the cake to my guests. Seriously what is the point of having a host? 7) The host then tried to rush us off the table in case another party was coming but I had to remind him we only got our food 40 minutes into the party! Meanwhile there were plenty of other tables that could have been used for other parties. He got his manager to approve us staying at the table as long as we wanted. 8) Upon ringing us out in order to give us our cards I had to repeatedly remind them of my package and the details of the package as well as the compensation the manager promised me ($10 extra for the arcades). I would have rather had $10 off each kid for the incompetent staff ruining the party. 9) By only offering me $10 extra for the arcades, despite knowing their many mistakes and my displeasure, I was disgusted. What an insult! I would have fought for more but I was already fed up with the place and just wanted the kids to enjoy the rides. When one books a party at a venue, you pay for convenience. This place certainly didn't make it more convenient but more stressful, disappointing and stressful. Seriously, if I wanted this much aggravation I would have just had the party at home. Instead my guests saw me upset and had to pitch in through out the party. I'm sure they all had a poor impression of the venue and wondered why I selected it. If the venue didn't mean to imply they and the host would do as expected (set up, clean up, serve) then they should have been clear about it prior to booking because I would have found another venue for sure. If you still book a party here, beware and set your expectations real low. read more

Horrible, dirty, long slow lines, very ghetto and expensive for no reason at all. Will never go back. Chuck E Cheese is better than this crap. read more

This place is a joke. Half of the machines are broken. The go karts were awful. They kept breaking down. Not worth the time or money

Came to use a Groupon my husband purchased for bowling on Friday night 10pm. Last time I've been here was about 20 years ago when it use to be called famed city. I was pleasantly surprised. Things were a bit dated but it was CLEAN. The employees at bowling counter and on floor were pleasant and played good music. Kids had fun and my car didn't get broken into. All in all deal was well worth it read more

I tried to inquire about booking an event for 100 people here, but I couldn't get anyone to followup. I called 3 (THREE) times during posted business hours. The first time, no one would pick up the phone. The 2nd and 3rd times, I gave them my contact information and was told someone would be calling me right back. 5 days later, I called back to let them know how unprofessional their non-response was. I don't do business with folks like that. Life must be good if you can afford to ignore a 100-person function, huh?! I'll be sure to let as many of the 100 know about my experience. read more

This place was awful, I've had better times at my book club in which I was forced to attend. We switched lanes 5 times and when we asked for a refund they didn't give us one if i could rate it a 0 then I would. Awful absolutely awful read more

This place is disgusting. We came here to celebrate my niece birthday. First off the restroom had stool and urine in all of the stall and I almost passed out. My sister was charged $25 for the adults to sit at a table while the kids played just because she bought cupcakes in. She ordered 2 large pizzas and a roach ran from the pizza box. They lady asked which box did the roaches come from. Are you serious we don't want anything from here to eat cause where one roach is there are more. At first they were refusing to issue a refund until we said we would call the health department. This place is disgusting and needs to be shut down. read more

Question how much do you think someone and his friend should bring. That includes food tides and games? Thanks

Waste of time and money. Took two of my kids here to play. The cashier claimed that their credit card machines were down and they were offering the $49.99 package of unlimited rides and games for $20 When we started out to play games, we quickly found out that it was just the blue swipe games on the unlimited game cards and many of the games were completely broken or partially working. Out of 5 air hockey tables only two were functioning correctly. Very few games were blue swipe and with so many broken with no signage or anything, it was not even worth the $20. The people who are working the rides are busy talking to each other, making the wait times even longer. Upstairs where the bungee trampoline is, has only one person working trying to strap everyone in and run it. And hopefully there is not ever a need for the worker to call for help because there was no sign of a phone or communication to be able to call for help if needed. Overall, the business needs a lot of work in my opinion. Instead of adding a roller coaster they might consider getting what they already have, in working order. read more

For the price no way!! Go Karts didn't work which really wouldn't have mattered because the heights posted on line are incorrect oh and BTW unlimited activities does not mean unlimited activities. Waited in line for 35 minutes for $3.25 bottle of water. One of the rides got stuck with us on it at the top. Staff was semi friendly when they felt like it. Went here after lunch at the Rainforest and this was a total let down compared to that! Don't do it even if you think it may have gotten better. read more

This place is for kids. Anyone else, you'd be bored over here. I went there once last year and vowed to never go again because it was so boring, but I decided to go again yesterday and it was even more boring. From my experience, something is always closed, either go karting, skating or bowling, so you might want to call before you go. Most of the rides & arcades don't even work. Very annoying. The rides that do work are short & to me, all there is to do is walk around. It's lame, even when you're there with friends. In summary, FUNPLEX IS DIRTY, UNMAINTAINED, SAD, MISERABLE, BORING, EXPENSIVE & UNDERSTAFFED read more

I haven't been to funplex since 1998 and I don't know what it is like now, but I used to take my son there and we both enjoyed our visit. We loved the purple train, the ferris wheel and, once, we played put-put golf in a very nice, large area. Try the place out for yourself. read more

Every time i go there, i get ripped off of money. Last time, the power went out, I didn't get to use my tickets, nor did i ever get a refund. Their equipment is in major disrepair and very dangerous for children to use. Save your money and protect your children's safety - don't pay them a dime! IT'S A RIP OFF!!!! read more

Fun Plex Bowling alley is not customer friendly. They will quickly tell you there are no refunds and don't anticipate kind and attentive service. Make sure that you buy the lane for time or play during one of their specials because if there's a problem they will have you waiting for them to fix it even if ample lanes are available. I'd rather bowl on the Wii. read more

If I could take away stars I would... My first time will be my last time.. Just moving to Houston, my daughter couldn't wait to go here!! She was disappointed from the moment we went in.. Most of the games were out of order.. None of the workers are at their designated areas to let the kids on the rides.. And when you ask a question you get a rude response. One girl tried to charge me $5 for a ride I paid for when I first walked in the door. She insisted it was an additional $5 and when I refused to pay again she let my daughter ride for a few seconds with an attitude. I asked customer service if that ride was an additional charge and they assured me it was not. So I attempted to let my child ride again and the girl wasn't there to let her on.. I seen the girl behind the ride dancing in the mirror, fixing her hair.. I'll pay triple the price to go somewhere more worth my time and money.. And on top of all of this, we went on a Monday afternoon. There's no excuse for the rude behavior from these employees. The manager offered more game play and my response was, for what? The games that are out of order? Horrible experience.. read more

Never ever ever come here. EVER. Just encountered the rudest service I've ever experienced. We had bought the Sunday bowling pack for $35 which came with 2 hour bowling, up to 6 ppl, shoes, pizza and a pitcher of coke. Once the pizza came my sister and I, both helped carry the pizza and pitcher of coke to the table. My sister accidentally dropped the pizza on the floor, two slices fell on the floor, a few feet in front of the cashiers. I took the pizza back to them asking them if they could spare a couple of pieces or possibly a new one. The young lady looked at me if I was stupid telling me she wasn't responsible for my sister dropping my pizza. I asked well, it was just an accident. She gave me the rudest answer saying no, we won't make it. After that we had to go ahead and PAY for ANOTHER PIZZA I had already PAID FOR. Just because of the accident. No where in the whole place did it have a sign that warned me of them not responsible for dropped pizza. No to mention tons of rip off games I played. Played four games that include tickets as the prize and not once did tickets come out. Almost 200 worth of tickets. read more

Very unprofessional and they claim there is no corporate office! I hate leaving a place feeling like I got bamboozled out of my money! They claim my deposit was applied to my final total and it doesn't show up on my receipt. I talked with 3 managers and not one was accommodating. I was offered a Fun Plex card for the deposit amount and when I refused all three told me it was applied it just shows up differently. Why would I return to a place where while trying to get my party started a man was assaulting a woman in the presence of children? No security was around and no manager stopped by to check on us after other customers stopped the fight. Not to mention the other foolishness I had to deal with while having my party. My daughter was terrified! I'm truly upset and will never return to this place. read more

Ok games but over 50% are not working. The ones that are don't give tickets out. Not impressed. Such a shame for a nice facility. Clearly has potential but is poorly poorly executed read more

Only reason I'm even leaving 1 Star is so I can share my review! Firstly we drove a pretty far distance to come here thinking it was in sugar land and in a good area, but it's definitely run down and the staff is very racist and rude. We wasted $60 plus dollars and our Saturday night with our kids! Once our kids went to get on the lady bug ride. The lady running the ride is rude and told me my children needed to be wearing their wrist bands but they are small and we didn't want them to lose them, the rides before didn't seem to have an issue, then when it came to strapping my children in she skipped over them and was going to start the ride without evening checking! We left immediately after that. And while waiting in the line to the ride, rude comments were made towards myself and my husband. So to be blunt if your white you will be treated like trash. The whole atmosphere of this place is just run down and dirty. read more

The only thing worth coming to this place is the Bowling,and Thats it. Been coming here back when it an arcade in 2004 but when that shut down everything else went horrible.Absolutely everything but the bowling alleys read more

It is the first time I have been to this place and it is gonna be the last time. I wish I can give a zero star review. Honestly, I was so excited to take all the kids out to a new place. Worst service ever! Not only they are not helpful but also they are not met the basic need for customer service. I told them I have 2 of 7 yrs old, a 4 yrs old and a baby ones what packages I should buy. A weird look was starring at me and just said that you wanna buy the riders or play boards. Hello.! It was my first time. If I have known, I should not have asked. We ended up buy an unlimited package ($49.99) for one of our kids to see how things go. We was told we could purchase for just a wristband so the rest of our kids can play some of the games. But, it seems not a case when we went to customer service. Worst experience ever. The manager was not that helpful either. Think twice when we decide to spend your money here. read more

Horrible. Balls kept getting stuck. Waited 45 minutes out of 2hours for ball return. Managers kept getting "bothered" they had to keep pushing them through. Wouldn't switch us to another lane nor refund. Never again. read more

Due to overwhelming customer demand the Funplex is under new management and being remodeled. Many new attractions,food,and games to come.If you haven't been to the Funplex in a while come back and give it a try. The new management is dedicated to your satisfaction and most of all to you and your families enjoyment. THE FUNPLEX, GREAT TIMES FOR KIDS OF ALL AGES read more

Disgrace!! Urine Stench in the "carpet" and "vent system". Do not to business with this facility. I was planning on hosting an event for my son's 1st birthday at the end of the month. I reserved the desired package and time frame and made my deposit over the phone with a representative, who I might add was indeed helpful and kind. I not only reserved the deluxe package for 10 children, I also reserved a more private area for an additional $150. I just so happened to go into the facility the following day to view the private "cafe" area to get a visual of how I would decorate the room to my theme. Upon visiting, we saw the cafe area which not only has no walls so is not exactly private but it is super dated. I was fine with that just for the simple fact that this party is something that was put together last minute. I was fine with settling in hopes I could decorate it to create a better visual atmosphere. After sitting down for lunch with my family we walked around to see the different activities and games to find out that down two major game areas in the facility it reeked of URINE. I mean it was a super strong stench that was everywhere. Not in one area like by one game but down both game areas to the right when you enter. Front and back hallways. With me being pregnant I knew I couldn't stand to be there 5 minutes let alone 3 hours. My 5 year old daughter and husband even complained so I know it wasn't my sensitive nose. I then went to customer service to make them aware of my concern, which I'm sure wasn't the first time they heard this, and I then asked for my deposit back. Which after ten minutes of waiting I was told it was non refundable. $50? I by no means need $50 but it was about the principle at this point. I wasn't told of this major issue when I reserved my party so why should I be penalized? They informed me that they were working on the issue and they are changing the vents and getting the carpet cleaned and kept insisting that the problem would be fixed by next week and to keep the booked party space. Mind you I was about to spend $500+ on this party and even had my daughters birthday coming up the following month so from a business stand point they were about to miss out on $1000+ just for a funky $50 they wouldn't refund. I could go on about my experience but the moral of this story is. The owners/operators are poor business people that send these young women to voucher for them on a matter that's above them. And they obviously don't maintain the cleanliness that you want want your child playing in or around. 6/14/16 read more

I was very upset and pissed off how the staff handle the food service part today. The line took too long (which was to be expected on a Saturday) but they only had one register open, when they open a second register they pulled people from the back to the other line while the ones that had been waiting 45 mins continue to wait. When asked to speak to a manager or get a corporate number, neither was given. The manager on the main floor said that this wasn't his section and he wouldn't help us(exactly what he said to the couple), then free food was offered to "accommodate" what was going on but yet nothing was received. Lastly, the food took longer to get. Overall, the whole food experience was a total bust and I should have drove to get food instead of waiting. I understand that it was a Saturday but things could have ran a lot smoother had they had a game plan or anything in place to help out. read more

I had my son's birthday party here a few weeks ago, and all in I thought it went very well. Although the pizza which is very expensive isn't the best tasting and the 1 hour time limit they provide you is less that adequate considering you have to have everyone arrive, eat, sing, have cake and be out of your table in an hour... Seems like a little much especially considering you are spending a minimum of $160 dollars plus tax. Another thing I didn't like is that you don't get the cards to to play the games for the kids until after your hour is up which definitely creates a very unsettling environment at table. On the plus side their kids area kept my 2 year old very busy and he enjoyed the somewhat over priced games as well ( lots of games are broken or take your money). His packed included rides which I think he liked the best but again there were just two that he could go on because of his age. Overall I would say he had a good time but in the end the negatives definitely out weigh the positives and I can't see us having another party there. read more

This place is poorly operated. For example, the go kart area has a table full of waivers off to the side of the entrance and from my experience it's hit or miss on if you are asked to fill one out. There were 5 people running the go karts and they all stood around chatting and not informing by the customers of how the system runs. They only let 3 or 4 cars go at once so even if the line appears short it takes a very long time to get through. This place has such a high potential to succeed but it is poorly run and I don't think I will be returning anytime soon. read more