Stopped by Rookwood to make an exchange at another store, and I was pleasantly surprised to find a…read morenew Athleta store! Found out that they've been open for about two months now. The women working there were super friendly and helpful. They genuinely were happy to be there! The person in the dressing room checked on me to see if I needed anything (not that common these days), which is great if you need another size. Plus, check-out was fast and efficient! They have store events to watch out for also: https://stores.athleta.net/store-0462/ They're a great addition to Rookwood!

I love this store! Every single staff member was so kind and interested in helping. They have a…read morenice selection of quality clothing as well. It is so easy to shop online, but this store offers a great experience and the chance to try on before you buy. I will definitely be back when I need more athletic wear!

Rude. No customer service and refuses to have more than 1 person on the register with 10 people in…read moreline

This is an odd store but I like it. The prices are great but if you're purchasing clothes, I…read morehighly recommend visiting the dressing room. You can't trust the size tags! I can't wear anything from a large to at least a 2x. Especially in scrubs. Speaking of scrubs, they have adorable patterns. You can find a little bit of everything here. Household goods, shoes, scrubs, clothes, purses, dog toys........... If you're looking for children's clothes, again, great prices- but again, don't trust the size tags. You're not going to find upscale clothing here but again, can't beat the prices.

I came here on a Monday around 10:30AM of Labor Day weekend and left with over $200 of clothing! I…read morelove this place! As everyone else says, the store is well kept - it's both clean and organized. I love this because it was really easy to find everything I needed. As the clothing in my arms grew, an associate came and offered to start a room for me. I was helped by 2 sales associates who continually checked up on me and helped me find the sizes I needed. When it came to check out, I asked if they would honor the 60% off sale that I saw online. They couldn't do that, but Kelsey helped me get a coupon for an additional 20% off of the original 50% off everything. I ended up walking away with 10 items for just over $200! What a steal! I'll make sure to stop by this store again any time I'm visiting home. I rarely buy clothes because it's so hard to find things I like and that fit well. J. Crew Mercantile is the place to go :)

I came here for the first time to find a skirt that my co-worker was wearing that I liked. The…read morewoman helping me was personable, even willing to try and locate my size at other stores (with patience and a smiling face!). She offered to look on-line also and suggested I do that to save me a long drive to the other store, and they waved the shipping cost. The merchandise was neat and organized, which can be iffy at stores that are lower tier. Even normal tier stores struggle with that! Will say that the prices are not that low, but for J. Crew you can find some nice buys here at a higher quality. Plus, parking is easy in the large open lot.

Really disappointed in the service at this location. I walked in dressed in workout clothes, hair…read moreup, Sunday casual. No greeting, no acknowledgment of me at all even though I was the only one in the store. A few more ladies walked in (in name brand clothing) and were instantly greeted warmly. The two ladies working in the shop put items back on racks I was looking at and still did not acknowledge me at all (it's not as if they didn't see me, I nearly bumped into one of them). It was disheartening to see such blatant judgement assuming based on how I was dressed. I would have considered purchasing, but walked out because I don't want to support a place that treats customers as such.

10 gold stars! I wandered in looking for some work…read moreappropriate/casual outfits. Emma and her manager were so kind and helped me find some incredibly flattering jeans. (On sale, too!) Just found my new favorite store.

This is one of my favorite stores. Everything in it is stylish, and I want everything! It is a…read morebit pricy, but there are good sales. The salespeople are extremely friendly and helpful, and make the shopping experience enjoyable. Returns are easy, which is a plus. I'm glad there is one in Rookwood.

I stopped in here today expecting the high prices and minimally-friendly service typical at most…read moreRookwood Commons boutiques. Instead, the saleslady spent a good 45-60 minutes helping me try things to try on. She wasn't pushy or hard-selling, but she did her job well. With her assistance, I found some super-cute, well-made clothes that I didn't mind dropping a few bucks on. I'll definitely come back!

Customer service was terrible! Went in (December 23.2025) .. morning ! Took my son to get sized…read morefor wedding in June 2026 ... he's in clinicals and wanted to get his fitted and suits to buy picked out!! We were told we were too early to set up account but I paid to have him fitted and told info would be in system (even though we didn't set up group account for wedding party (told too early) Went in today to get another groomsmen measured while in town and set up account! My son and his info was not in system! Was told today that's not true we could've set it up.. and also told needed group number which we didn't have cause we didn't set up group! Totally different information from two different workers! Neither one being apologetic or cared to help us! What a mess.. son whom is out of town went to men's warehouse and treated completely differently and very helpful! What a difference in atmosphere -sorry but taking business elsewhere ! Someone in that location doesn't know what they are talking about.... Need to revamp

Angela was so knowledgeable and kind to our family. She quickly helped us get our son measured and…read morefound him a suit we loved.