Funeral caring did a great job on our grandmas funeral Sheena did great helping us plan and Terry…read moredid a great job at the service helping us

This place is HORRIBLE. The director Nancy was in charge of our family's funeral and she did not…read morereturn calls, she lied to cover her tracks and then stole a death certificate from us and never let us know. We found out because she crossed out the number and put in a new one next to the old. She is RUDE, UNPROFESSIONAL and SLOW. Beware using this business. I have reached out to the BBB.

My sweet father passed away from COVID-related complications in mid-December, and throughout this…read moreheartbreaking situation, Porter Loring guided my mother and I every step of the way with professionalism and empathy. When my Dad unexpectedly passed, we were given two hours to contact a mortuary to collect him. The first mortuary that we had (admittedly) lighted vetted answered our panicked midnight call, only to tell us that they would not receive a COVID patient and did not have the capacity to embalm my Dad. After quickly scanning online, I reached out to Porter Loring North and was immediately connected with the kindest intake specialist. Within two hours we received a confirmation call that my Dad had been collected and was safely resting. The next morning at 9am, we spoke with our designated funeral director, Monica, who thoroughly outlined next steps, timelines, etc. Due to backlog, we had a bit of a wait until my Dad's actual service and burial, but throughout the process, Monica had the expertise, empathy, and patience of a saint. Communication was constant and accurate. Porter Loring seamlessly navigated me and my Mom through all aspects of the service, from submitting forms to life insurance agencies, ordering death certificates, assisting us in creating a slideshow, and arranging flower deliveries. My Mom and I were never pressured into any sales, and even our smallest requests were honored. There was last minute confusion (on my part) regarding a song to play during my Dad's service, and Monica stepped in to correct the issue personally. My Dad's service was absolutely flawless, and I believe Porter Loring gave my Father the respect and dignity we could only hope to provide for him. He was the best! TL;DR - If you experience the death of a loved one, this is the only mortuary in San Antonio that I would ever recommend utilizing their services.

I was told I'd get an email about transporting a family member back to SA with all costs broken…read moredown, etc. I never received it so I called and nobody knows what I'm talking about! Still no email. Very disappointed.

From the very beginning, Mr. Delgado and his entire team exceeded our expectations. They delivered…read moreeverything they promised with professionalism, compassion, and genuine care during such an important time for our family. They made a difficult experience so much easier by treating our loved one with the utmost dignity and treating our family like their own. This was our first experience using their funeral home, and we truly could not have asked for better service. Every detail was handled with excellence, and the communication throughout the entire process was outstanding. We are beyond grateful for the kindness, respect, and support they showed us. Without hesitation, we will be recommending Mr. Delgado and his team to our friends and family. Thank you for providing such exceptional service and for making a lasting impression on our family. We are forever grateful. Dora Herrera-Perez & Family

The staff here was amazing. Amber guided us & walked us through everything to help us pick the…read moreright service to honor my father. The day of the service Leslie was a huge help. Their kind words, comforting gestures, and unwavering support have meant the world to us as we mourn the loss of my father. Giovanni helped us unload & load stuff we brought. We take comfort in knowing that we are surrounded by such caring and compassionate individuals. Their gestures of sympathy and acts of kindness have touched our hearts in ways words cannot express. This businesses support has helped us through this dark time and will be remembered with immense gratitude.

The Castiilo Funeral Home is very caring and all about family values…read more Crystal my funeral director is very sincere and caring about the families she helps with their loved ones funeral arrangements. Crystal helped me and my family with funeral arrangements for my dad who just passed on 6/16/2023 She went above and beyond my family and I will be forever grateful for her services. The Castiilo funeral home is where I do all my family funeral services with no where else. Thank you Crystal and the Castillo funeral home family Victoria Ramirez

From the very beginning Castillo Funeral home showed my family and I nothing but compassion and…read morecare. The one receiving my father was so kind to us and patient with our goodbyes at the hospital, Xochitl was very compassionate and showed us kindness when calling to schedule the services and also till the end of the burial service we were still taken care of like family. The funeral home is very warm, welcoming, spacious and clean. The cost of the funeral was very reasonable as well with everything we ordered. I'll be preplanning my funeral needs here in the future.

We were very pleased with every aspect of service provided by Castle Ridge Mortuary. From the…read moremoment the first person answered the call we were treated with respect, kindness and dignity. James the funeral director made the process of setting everything up as easy as possible, from insurance to the flow of service. Hopefully we will not have the need to use the service again anytime soon, but Castle Ridge Mortuary will be our family's Mortuary of choice. Cleveland Smith and Lisa Pendleton

Olivia Alaniz was outstanding! From initial consultation, thru detailed arrangements, procurement…read moreof death certificates, the funeral service itself and the graveside service--she was always professional and compassionate. She kept lines of communication open, and was flexible and attentive to our needs. I highly recommend Castle Ridge Mortuary for those who find themselves with the unpleasant task of planning a funeral for a loved one.

I personally bought 2 stones from STM since 2012. I now run a non-profit cemetery in NE San…read moreAntonio. They have fixed over 20 other headstone companies mistakes and are very responsive and are very reasonable on value to families. There is a reason they do 97% of headstones found in our cemetery. One need only to walk through and see absolute quality. They will be doing my headstone. I cannot emphasize enough how important it is to prepare your affairs and get your plots so you can get your headstone placed now. Their date of death etching is done on site. Some places want to pick your stone up which is just another way to rip you off. They are sincere, thoughtful and a 3rd gen family run business. I can't say enough good things about STM. JJ

I highly recommend this business. Mark and his team make the process of burying a loved one…read moreseamless, at a time that you don't want to think about the details. They also provide beautiful monuments.

Yeah, kinda morbid to be reviewing a funeral home, but I did want to share an experience we had…read morewith them. My granny died recently. While I did not have direct contact with Porter Loring as far as funeral and rosary arrangements, I was impressed with the services. Everyone was extremely helpful and attentive to our family. The facility is nice, not super new, but spacious and respectful for the events held there. The reason I'm writing this review is because of Clayton (didn't catch his last name). My grandpa is blind and was having some trouble walking, and Clayton was there assisting him throughout the service held at our church. He even helped me guide him from the car to the gravesite where we buried my granny. I thought that was going above and beyond for a grieving widower, and such a simple act, but wanted to be sure he got the recognition. He was very polite in speaking with members of our family, and was helpful in announcing the after-service plans since we were all a little too distraught to do it ourselves. 5 stars for Clayton and Porter Loring!

Let me start this out by saying I never thought I would have to be writing this review because of…read morethe funeral for my 6 year old Grandson. When my daughter had the unfathomable task to plan the funeral for her first born child she asked me to help her find the best funeral home in San Antonio. Without hesitation I replied, Porter Loring. I already knew the reputation that Porter Loring had of being compassionate and providing quality care for the deceased and the families of the deceased. They certainly lived up to their reputation. They took care of everything for my daughter and son-in-law and most of all they provided immaculate care for my Grandson. I want to recognize everyone at Porter Loring for the outstanding job they did for my entire family. From the funeral directors: Crystal G., Amy G., Daniel G., Barrett S., Marisa M. To the amazing care team: Lexi L., Elena M., Bethany J., Avery M., Claudia R., Danny G., Shawn R., Kaine C., Hector G., Jermaine A., Aubrey C., Tetiana D. Administrators: Kelsey H., Amy N., Cristina R., Amy D., Dina A. Service Associates: Glori R., Riley R., Louis L. This entire staff deserves recognition because they showed my family that we weren't just another family experiencing the loss of a loved one. They treated us like family and displayed the utmost professionalism I have ever witnessed. Thank you to everyone at Porter Loring for making this experience better than we could have ever imagined.

Soon it will be my Mom's year anniversary that she passed and everyday my heart is empty. I could…read morenot have done it without Eimmy & Joanne, they were very compassionate loving and so kind. They helped make my Mom's viewing and funeral beautiful and memorable for me, helped all along the way, no question went unanswered. I couldn't have done it without them. My sincere gratitude goes out to all of them & the entire staff, it's such a beautiful Funeral home. God bless.

Hillcrest funeral made the process from pre- funeral planning to final burial day a less stressful…read moreprocess . The chapel was very nice if you do not want a traditional church service.