Take your loved ones to a cemetery, The grounds on this…read morecemetery it's awful! The headstones are underground and the grounds are not being taken serious. Not because they are dead. They are not taking care of the place where they rest. If you have a loved one on this cemetery. You will never find it, if the headstone its underground. ​

This place has really not been kept up with. I know it is an older cemetery but it is not being…read morekept. There is no grass, just dirt! The older trees are being cut down and are not being replaced, so there is less shade. I regret choosing this place for my parents resting place.

We ordered my husbands headstone over a year ago and still have nothing. Have called, left messages…read moreand emails to which they have not responded to. It is so frustrating that their customer service is horrible and I would not recommend this place to anyone!! Please look elsewhere.

We came when my brother passed away and the owner Omar did a drawing and we told him that's what we…read morewanted paid 5500 and now it time to make it and he is say no u didn't pay for that and he won't come to talk to us . Don't come here they take advantage of your pain

This took me awhile to post. I used Trevino for my mom`s funeral service. I was very displeased…read morewith some of their services. We hired catering service, they didn't show up. Someone forgot to schedule it, they didn't forget to schedule the payment. I paid in excess of over $500 if I recall. They did reimburse me, it took weeks since it had to go through their process. The place was clean, cold ac, and they delivered on the other services. Claudia was point of contact, she is a great person and very understanding. We didnt hire escorts, as we were having issues with the insurance. The driver that drove the hearse was very upset & wasnt afraid to let us know. He literally flew down the roads to the cemetery. That individual has no place working in a place like that.

bad place in general. my son did not get cremated for 20…read moredays because the funeral director never had the proper paperwork. never apologized for the bad service i cannot believe these people are in charge of loved ones

There is no respect for loved one's graves after they get their money, hell to any one after that!…read more This is the entire staff attitude when a situation is presented. They do not care is the bottom line. There are others who have damages to graves sites, and they keep doing this over and over.

Cemetery #2 Shame on you for treating your customers so…read morepoorly while they're already going through such a trying time. You held a meeting by the entrance on the steps with my family talking through a mail slot. I understand health concerns with COVID, but there are precautions you can take to protect yourself and your paying customers so that you can properly discuss burial arrangements. You requested documents from them over 80 years old, yet you couldn't provide documentation that should be maintained by your establishment. The managers here should have better interpersonal skills and practice proper social etiquette instead of trying to make an extra dollar.

I never thought I'd be writing a review for a funeral home…read more A few weeks before my dad's unexpected passing this spring, he had attended a service there and mentioned he thought the place was lovely. Fast forward to us not only being emotionally crushed by a sudden death, but the fact we had no funeral plans. It was unerving to call them while my fathers body was still in the hospital room next to me, but the woman who I talked to on a weekend evening calmly explained the process and assured me we'd get through this as quickly as possible to start the grieving process. They handled everything as they coordinated certificates, transportation, and even got us in touch with a cemetery I had been trying to find a contact for years to for myself. They helped me create a customized service for dad, and were very accommodating to help keep my mother's stress levels down during and after the funeral. The attention to every detail and the personalized care made me get funeral plans for my entire family with them. I cannot thank them enough on thank you Thursday for helping me get through the worst days of my life.

Marycatherine and Adam made a typically difficult process almost pleasant. Their knowledge and…read moreunderstanding of the services and products were excellent. We could not have asked for nicer or kinder people to deal with, while making arrangements for our father and mother.

Horrible experience so far. The manager is more concerned with the finances than the families. He…read moresaid he made assumptions.

Kind, caring people who have gone above and beyond for us during this difficult time. Working with…read morethe staff here has been amazing. They met with us the same day, listened to what we were attempting to accomplish in terms of a memorial service, had references readily available, and allowed us time to use their conference room and pull all the elements together. On the day of the service, they were more available than we had ever expected them to be, and didn't rush us in any way. Everything went perfectly, and their services were an important reason why it all went so well. For an extremely cost effective way to handle final expenses, we didn't feel like we were getting sub par service; far from it. I've been to the full service places that come with plenty of guilt to push you to spend more money during a time where you are ill equipped to make good decisions. Here, we received everything we wanted, no high pressure sales tactics or guilt. I can't recommend them enough, they are awesome people! Thank you very much for everything you did for us.

If I could give Puente & Sons a 10, I would! My 'Big Brother' was found deceased on his apartment…read morefloor, the call I got from the Police Department was horrifying. I originally tried using Heart of Texas Cremations...BIG MISTAKE!! They were absolutely horrendous and not once offered any sort of condolences. All they cared about was money. They didn't even answer my last two emails, so I found Puente & Sons. They were extremely pleasant, every one of them! They sent me an email right after I hung up offering their condolences. I got two different texts asking me if there was anything they could do to ease my pain. They did such an outstanding job, I'll give them 1000/1000 score! I HIGHLY RECOMMEND PUENTES & SONS!

Great services at a reasonable price they were very accommodating for us . I really don't know…read morewhat else to say

Clean and spacious. The streets are paved nicely…read more Glad they made it easy to bury my live one.

The staff here are very helpful and courteous. They understand why you're there and give you all…read morethe time you need to make decisions

I HIGHLY recommend Funeral Caring USA…read more We have used Funeral Caring's services twice. Both were for relatives in another state. We could not have asked for more professionalism and support during these trying times. My husband and I, afterwards, set up pre-need services for ourselves to ease the burden on our children when the time comes. We were able to sit down and plan out OUR wishes and needs, 12 plus years ahead of time (and counting), when emotions are not running high and time pressures are on... Another bonus, the price is covered with their pre-paid program, no matter how much time goes by. Other friends and family have also taken advantage of their pre-need services to reduce the stress on their loved ones on our recommendation. It does give you peace of mind.

Before my mom passed, my sister and I chose Funeral Caring to take care of her funeral…read morearrangements. We met with Richard at the Bandera location, and he was kind, compassionate, and knowledgeable. After notifying them of our mothers passing, we spoke with Nancy Powell, who was our funeral director. From the point of notification, every conversation with her was full of rudeness, a lack of empathy and compassion and lies. She takes no accountability for her actions and when I confronted her on some lies she told, it was just shrugs and an "Oh well", and crossed arms. She didn't even have the courtesy of showing up to our mom's funeral, not that I wanted her there. I've already made it very clear to Nancy that she is an unlikable person. I dont know how or why she interacts with the public when she makes it clear that she doesn't like people or her job. If she is assigned to your funeral, I would strongly recommend going to another company