This was my first time having to plan a funeral. I called around and scoped out reviews around SA…read more I called South West and spoke to David. I felt much more at ease when speaking to him. The price was the best I found in SA. The service went off without a hitch. I'm grateful they made it as easy as possible.

I used Southwest Funeral Home for services for my brother Ovidio Gutierrez in May '25. Everyone…read morewas professional, compassionate and friendly at a very difficult time for my family. I highly recommend them.

When my mother went into Hospice care on April 2nd, her Hospice Social Worker recommended Funeral…read moreCaring USA as a reasonably priced alternative for her cremation service. My first interaction with the funeral director, James, was positive and respectful. And, Funeral Caring USA is reasonably priced. When we were asked to pay for the cremation/urn, death certificates, obituary, and keepsake urn, our family decided to pay by debit card for the cremation/urn and death certificates, with me paying separately for the obituary and keepsake urn on my credit card. Within a day or two of providing our debit and credit card information, I reached out to James for an update, only to learn that the credit card company they did business with had ended their relationship. In order to move forward, I was asked to pay with cash or by writing a check. Shortly after this conversation, our family paid for my mother's cremation/urn and death certificates by cashier's check. At no time thus far did James say the death certificates would be withheld (since they had already been paid for with a cashier's check). Slowly, communication began to get worse and more vague, to the point where we wondered if our mother's ashes had been lost. Thankfully, this was not the case. Because communication became so sketchy, approximately two weeks ago, the office manager, Fernando, joined the conversation. By the end of that phone call, he agreed to release the keepsake urn (which I appreciated), keep the obituary up on their website, and allow the death certificates to be released (or so I thought). At no time during that conversation did Fernando say they were no longer accepting debit or credit card payments - even though he had every opportunity to do so when I would say "please let me know when your credit card system of payment is rectified and I'll make the payment," or "I can pay when I come to San Antonio in June for my mom's service". Not ONCE did Fernando or James say that using a debit or credit card would not be acceptable ever. And, when I spoke to James last week, on Friday (May 15th), he again failed to mention this important detail. Also, during our May 15th conversation, James told me the death certificates were in a locked room, and no one currently at the office had a key. Finally, James told me he would call me Monday morning (yesterday, May 18th) to let me know that the death certificates could be picked up by my sister. He never called. Which brings me to today and my last conversation with Fernando, the office manager. I called to make sure the death certificates would be available for pick up and was put on hold...until Fernando picked up the call. He proceeded to tell me that they would not release the (paid-for) death certificates until my additional balance was paid in full AND that this was their policy. He went on to say that they had changed their payment policy (to exclude credit cards), but it was my job to have figured that out. After all, they were just a "small mom and pop business" that couldn't possibly reach out to all their customers by email to provide that information. And, when I asked how they expected all of their customers to come up with cash (in my case, $338 more dollars) instead of using credit (if that was a family's only option at the time), Fernando replied by saying "you don't have 338 dollars...it's just 338 dollars". "Doesn't your sister have 338 dollars?" I found this to be extremely offensive and insensitive, given what our family is going through! I ended the conversation almost immediately after these comments. To summarize, our experience started well, but quickly dissolved into a communication nightmare. Once the communication began to fail, our family just felt in the dark and as if we were being punished for Funeral Caring USA's missteps and "changes to policy" after we had already signed a contract and given credit card information. If you had asked me on April 13th, would I recommend this company, I would have said yes. Sadly, my position (along with my family's) has forever been changed to a resounding NO.

They are a good company, I must admit. Without going into details, they helped out a lot during a…read moresad situation

Walked in, was greeted and seated. The young lady presented me with purchasing options, very…read moreflexible. Seems like half down & the rest in payments for up to a year. I paid up in two payments, paperwork was issued right then & there. Lots of options on tombstones. Highly recommended!

Simply put... the worst place to trust with your family afars. I've called multiple times and spoke…read moreto multiple people... due to us trusting them we will now miss our dead line. I feel so stupid for not looking at the reviews.

Chose when an unexpected death occurred and stunned the pastor at medical faculty had a set of…read morepages. Well this is nothing fancy and located on the far Southside but the service is top notched. I've used a more well known funeral home and this service by the staff went far beyond and for a fraction of the cost. Of course I'd recommend them.

An update: Olinger Mortuary Service are true professionals. We said our final farewell to our…read morebrother on 27 NOV 2023, and I had the pleasure of meeting everyone in person. Ally went all out to make sure my brother's body was transported since his last request was to donate his body. She made sure the obituary and prayer cards were BETTER than what I asked for. Thank you to the owners for working with her so we could have a special last farewell for my brother. I had the pleasure of meeting the Funeral Director, Eusebio Betancourt Jr. who picked up my brother from Bexar County Examiners office and the Driver that was transporting my brother to Huntsville, Texas, Steve. Again, very professional, and respected our brother. If you want to have a peace of mind and meet your loved ones last wishes, don't hesitate to contact Olinger Mortuary Serice. Crystal and everyone that answers the phone gives you the attention you need, and they "listen". Very friendly and helpful. God bless this profession.

Let me start this out by saying I never thought I would have to be writing this review because of…read morethe funeral for my 6 year old Grandson. When my daughter had the unfathomable task to plan the funeral for her first born child she asked me to help her find the best funeral home in San Antonio. Without hesitation I replied, Porter Loring. I already knew the reputation that Porter Loring had of being compassionate and providing quality care for the deceased and the families of the deceased. They certainly lived up to their reputation. They took care of everything for my daughter and son-in-law and most of all they provided immaculate care for my Grandson. I want to recognize everyone at Porter Loring for the outstanding job they did for my entire family. From the funeral directors: Crystal G., Amy G., Daniel G., Barrett S., Marisa M. To the amazing care team: Lexi L., Elena M., Bethany J., Avery M., Claudia R., Danny G., Shawn R., Kaine C., Hector G., Jermaine A., Aubrey C., Tetiana D. Administrators: Kelsey H., Amy N., Cristina R., Amy D., Dina A. Service Associates: Glori R., Riley R., Louis L. This entire staff deserves recognition because they showed my family that we weren't just another family experiencing the loss of a loved one. They treated us like family and displayed the utmost professionalism I have ever witnessed. Thank you to everyone at Porter Loring for making this experience better than we could have ever imagined.

Great People and great service, people at Porter Loring were all nice and willing to help,read more

Many thanks to Joel Evans at Doeppenschmidt Funeral Home. They picked up my deceased sibling,…read morecalled immediately to inform me of procedure and get needed information. I was informed by email and phone throughout the 4-day process of getting permits to ship the body to California for burial. Responsive, respectful and sensitive to our needs, I am very appreciative.

This is the 2nd time I've reached out to Doeppenschmidt Funeral Home and both times they were…read moreincredibly sympathetic and helpful. I felt my loved ones (parents) were in good hands. There was no pressure.

From the very beginning Castillo Funeral home showed my family and I nothing but compassion and…read morecare. The one receiving my father was so kind to us and patient with our goodbyes at the hospital, Xochitl was very compassionate and showed us kindness when calling to schedule the services and also till the end of the burial service we were still taken care of like family. The funeral home is very warm, welcoming, spacious and clean. The cost of the funeral was very reasonable as well with everything we ordered. I'll be preplanning my funeral needs here in the future.

I required duplicates of certain crucial documents pertaining to my parents, and both…read morerepresentatives Arturo and Maria were exceptionally accommodating and courteous.

We were very pleased with every aspect of service provided by Castle Ridge Mortuary. From the…read moremoment the first person answered the call we were treated with respect, kindness and dignity. James the funeral director made the process of setting everything up as easy as possible, from insurance to the flow of service. Hopefully we will not have the need to use the service again anytime soon, but Castle Ridge Mortuary will be our family's Mortuary of choice. Cleveland Smith and Lisa Pendleton

Olivia Alaniz was outstanding! From initial consultation, thru detailed arrangements, procurement…read moreof death certificates, the funeral service itself and the graveside service--she was always professional and compassionate. She kept lines of communication open, and was flexible and attentive to our needs. I highly recommend Castle Ridge Mortuary for those who find themselves with the unpleasant task of planning a funeral for a loved one.