Yeah, kinda morbid to be reviewing a funeral home, but I did want to share an experience we had…read morewith them. My granny died recently. While I did not have direct contact with Porter Loring as far as funeral and rosary arrangements, I was impressed with the services. Everyone was extremely helpful and attentive to our family. The facility is nice, not super new, but spacious and respectful for the events held there. The reason I'm writing this review is because of Clayton (didn't catch his last name). My grandpa is blind and was having some trouble walking, and Clayton was there assisting him throughout the service held at our church. He even helped me guide him from the car to the gravesite where we buried my granny. I thought that was going above and beyond for a grieving widower, and such a simple act, but wanted to be sure he got the recognition. He was very polite in speaking with members of our family, and was helpful in announcing the after-service plans since we were all a little too distraught to do it ourselves. 5 stars for Clayton and Porter Loring!

Let me start this out by saying I never thought I would have to be writing this review because of…read morethe funeral for my 6 year old Grandson. When my daughter had the unfathomable task to plan the funeral for her first born child she asked me to help her find the best funeral home in San Antonio. Without hesitation I replied, Porter Loring. I already knew the reputation that Porter Loring had of being compassionate and providing quality care for the deceased and the families of the deceased. They certainly lived up to their reputation. They took care of everything for my daughter and son-in-law and most of all they provided immaculate care for my Grandson. I want to recognize everyone at Porter Loring for the outstanding job they did for my entire family. From the funeral directors: Crystal G., Amy G., Daniel G., Barrett S., Marisa M. To the amazing care team: Lexi L., Elena M., Bethany J., Avery M., Claudia R., Danny G., Shawn R., Kaine C., Hector G., Jermaine A., Aubrey C., Tetiana D. Administrators: Kelsey H., Amy N., Cristina R., Amy D., Dina A. Service Associates: Glori R., Riley R., Louis L. This entire staff deserves recognition because they showed my family that we weren't just another family experiencing the loss of a loved one. They treated us like family and displayed the utmost professionalism I have ever witnessed. Thank you to everyone at Porter Loring for making this experience better than we could have ever imagined.

Soon it will be my Mom's year anniversary that she passed and everyday my heart is empty. I could…read morenot have done it without Eimmy & Joanne, they were very compassionate loving and so kind. They helped make my Mom's viewing and funeral beautiful and memorable for me, helped all along the way, no question went unanswered. I couldn't have done it without them. My sincere gratitude goes out to all of them & the entire staff, it's such a beautiful Funeral home. God bless.

Hillcrest funeral made the process from pre- funeral planning to final burial day a less stressful…read moreprocess . The chapel was very nice if you do not want a traditional church service.

My sweet father passed away from COVID-related complications in mid-December, and throughout this…read moreheartbreaking situation, Porter Loring guided my mother and I every step of the way with professionalism and empathy. When my Dad unexpectedly passed, we were given two hours to contact a mortuary to collect him. The first mortuary that we had (admittedly) lighted vetted answered our panicked midnight call, only to tell us that they would not receive a COVID patient and did not have the capacity to embalm my Dad. After quickly scanning online, I reached out to Porter Loring North and was immediately connected with the kindest intake specialist. Within two hours we received a confirmation call that my Dad had been collected and was safely resting. The next morning at 9am, we spoke with our designated funeral director, Monica, who thoroughly outlined next steps, timelines, etc. Due to backlog, we had a bit of a wait until my Dad's actual service and burial, but throughout the process, Monica had the expertise, empathy, and patience of a saint. Communication was constant and accurate. Porter Loring seamlessly navigated me and my Mom through all aspects of the service, from submitting forms to life insurance agencies, ordering death certificates, assisting us in creating a slideshow, and arranging flower deliveries. My Mom and I were never pressured into any sales, and even our smallest requests were honored. There was last minute confusion (on my part) regarding a song to play during my Dad's service, and Monica stepped in to correct the issue personally. My Dad's service was absolutely flawless, and I believe Porter Loring gave my Father the respect and dignity we could only hope to provide for him. He was the best! TL;DR - If you experience the death of a loved one, this is the only mortuary in San Antonio that I would ever recommend utilizing their services.

Very responsive and caring staff. Explained the process and worked the schedule to meet our needs…read more They made a difficult situation comfortable for our family and friends. Couldn't have gone better. Thanks to their entire staff.

The Castiilo Funeral Home is very caring and all about family values…read more Crystal my funeral director is very sincere and caring about the families she helps with their loved ones funeral arrangements. Crystal helped me and my family with funeral arrangements for my dad who just passed on 6/16/2023 She went above and beyond my family and I will be forever grateful for her services. The Castiilo funeral home is where I do all my family funeral services with no where else. Thank you Crystal and the Castillo funeral home family Victoria Ramirez

From the very beginning Castillo Funeral home showed my family and I nothing but compassion and…read morecare. The one receiving my father was so kind to us and patient with our goodbyes at the hospital, Xochitl was very compassionate and showed us kindness when calling to schedule the services and also till the end of the burial service we were still taken care of like family. The funeral home is very warm, welcoming, spacious and clean. The cost of the funeral was very reasonable as well with everything we ordered. I'll be preplanning my funeral needs here in the future.

From the very beginning, Mr. Delgado and his entire team exceeded our expectations. They delivered…read moreeverything they promised with professionalism, compassion, and genuine care during such an important time for our family. They made a difficult experience so much easier by treating our loved one with the utmost dignity and treating our family like their own. This was our first experience using their funeral home, and we truly could not have asked for better service. Every detail was handled with excellence, and the communication throughout the entire process was outstanding. We are beyond grateful for the kindness, respect, and support they showed us. Without hesitation, we will be recommending Mr. Delgado and his team to our friends and family. Thank you for providing such exceptional service and for making a lasting impression on our family. We are forever grateful. Dora Herrera-Perez & Family

The staff here was amazing. Amber guided us & walked us through everything to help us pick the…read moreright service to honor my father. The day of the service Leslie was a huge help. Their kind words, comforting gestures, and unwavering support have meant the world to us as we mourn the loss of my father. Giovanni helped us unload & load stuff we brought. We take comfort in knowing that we are surrounded by such caring and compassionate individuals. Their gestures of sympathy and acts of kindness have touched our hearts in ways words cannot express. This businesses support has helped us through this dark time and will be remembered with immense gratitude.

Came too visit my in laws …read more.... Such a peaceful family place. Wish they watered the grounds so everything wasn't all dirt .

You would think that customer service would be the number one priority at San Fernando Cemeteries,…read moreit is not. I went in to try and get a headstone for my grandfather who passed in 1999 and was given very poor service by one of the women at the reception desk. I understand there is a process, but it would be nice if they explained what the process was and made you understand the procedure instead of making you feel just as lost when you got there.

I never thought I'd be writing a review for a funeral home…read more A few weeks before my dad's unexpected passing this spring, he had attended a service there and mentioned he thought the place was lovely. Fast forward to us not only being emotionally crushed by a sudden death, but the fact we had no funeral plans. It was unerving to call them while my fathers body was still in the hospital room next to me, but the woman who I talked to on a weekend evening calmly explained the process and assured me we'd get through this as quickly as possible to start the grieving process. They handled everything as they coordinated certificates, transportation, and even got us in touch with a cemetery I had been trying to find a contact for years to for myself. They helped me create a customized service for dad, and were very accommodating to help keep my mother's stress levels down during and after the funeral. The attention to every detail and the personalized care made me get funeral plans for my entire family with them. I cannot thank them enough on thank you Thursday for helping me get through the worst days of my life.

2 Crucifix's & grandkids flower boutonnieres that were paid for were not delivered to the funeral…read moreas promised. Flowers ordered by family were not delivered as well. Communication was bad between Mimi who helped us. I had used them for my father funeral in 2021 and had no problems, I can't say the same for my brother whose funeral arrangements and what we paid for was not delivered as promised. Crucifix was mailed; boutonnieres & flowers had to be reimbursed. If you choose to use Sunset N, please request someone else than Mimi who was very unprofessional & uncaring towards the family grieving. My brother young daughters who had never been thru a loss were grieving; my sisters & I paid the whole funeral expenses upfront, and I met with Mimi during the arrangements. However, Mimi refused to communicate with me, only thru my niece who were grieving & needed my guidance. Mimi was very uncaring towards the family, I left several messages for her and her manager, never did any of them return my calls.