I wasn't looking for free information that's your projection. I reached out to someone when you…read morewrote that you might not be able to accommodate me(your words again)initially, but as soon as you came up with an itinerary I told them to forget it that you had come through. They weren't willing to even come up with anything because of their integrity and I was working with you. I had planned to book with you until you hiked up the price $500 when I cancelled one of the days in Rome and adjusted the price with two private cars that I didn't even ask for. I suggested a different way in the itinerary That run smoother since you were adding hotels and extra nights that weren't necessary. I called Holland America, which you did not after I received the note 12 days after the cancellation from you and they said they weren't going to send a letter to me that they were were waiting for a response from you, the agent who could ask for re-deployment to another cruise which you didn't mention or a refund. My email you quoted was diplomatic and I was trying to be nice. I should have been blunt and given you the reasons why I bailed out which I have put in this review. You can spin it anyway you want to, but the bottom line was you weren't sure about whole booking from the start because you knew I was to savvy.(your words) Of course you don't get paid till the client goes on the trip and uses the vendors. I know that. I made sure Aroyo travel was aware of your behavior too! Having used several travel agents through the years I've never had this issue. I've never been on a "generic" trip. All my trips are custom for made for me with the research I've done into the area I'm traveling to. I've traveled almost all continents throughout the world and I don't agree with your 5 star opinion.

I thought planning vacations myself would be easy but after hours and more hours of researching and…read moretrying to figure out how to get from point A to point B, it wasn't worth it. I decided it was time to go back to using a travel agent and used Jamie Black. She was amazing! Too many hours of my own research and still frustrated, she was able to book and get things set better than I ever could for less money and less time! I've used her twice and will go to no one else. Both experience has been the best! She is easy to work with, friendly and knows her stuff and goes above and beyond! I've recommended her to friends who has come to me and thanked me for sending them to her. I highly recommend Jamie!

What you want in a good travel agent is someone that listens to your needs! They are aware of your…read moretime constraints and your financial means. Tony has planned several international trips in different continents for me and I have never been disappointed. I always have complex trips going from different countries to different areas and my flights go off like clockwork. Great communication throughout planning and travel.

I'll be honest, didn't have much expectation that this would be more than a wall of pamphlets, but…read morewow was stopping here a great idea. The guy at the desk, Kevin, was above and beyond. Gave us an exact plan to do for the afternoon and it was perfect. Showed us exactly where to go on a map, where to walk and see, extra info for some tourist sights, and so on. Also recommended an amazing Gelato place. Just go there and give them/him an idea of what you want to do and they'll get you on the right track! Was clear that Kevin was knowledgeable about Laguna and genuinely wanted to help us enjoy the town!

This year when I visited, I got great customer service from a gentleman whose name I,…read moreunfortunately, failed to get. He was kind to my out-of-state mother and recommended certain materials to her/us.

I stopped in last Sunday for some bus information and schedules. The woman working (Peggy?) was so…read morefriendly and eager to share her knowledge about everything that Laguna Beach has to offer. I grew up a few miles up the coast and visit several times a year and will now stop in each time to see what's new and happening in Laguna. Thank you for your help and cheerful smile!

From the owner: Laguna Beach travel information, hotel bookings, restaurant recommendations and reservations,…read moreattraction and activity suggestions, area maps, and more.

This service is amazing. When the entire city of Laguna Beach was sold out, after the hotel we had…read morea reservation at screwed us, they found us a room at the Surf & Sand...for $395 which may not SOUND cheap but is a pretty sweet deal at this particular hotel. Thank you Cal Stay for saving our one day vacay from LA.

From the owner: One call does it all for accommodations. Calstay Hotel Reservations is a local call center for…read moreLaguna Beach hotels, resorts and Bed and Breakfast Inn's.

Jeanne was extremely helpful in getting me booked with a great seat on the plane, and in my fav…read morehotel in San Juan. Thank you, Airbeas! Thank you, Jeanne!

Airbeas***Do not use this company. Brutal. Cancelled our flights the day before we were to fly from…read moreCanada to Thailand. Ended up costing an extra 5K plus to book with another airline to make all our connecting flights and hotels. They hung up on us at customer service, blocked our calls, blocked our option to email them. They are a total scam company. The people that operate this fake company as directors and such, are flakey and a joke. Save the headache. Book elsewhere.

Disappointing to say the least. Danae Dybas calls herself a vacation specialist, but she won't…read morehelp you even though she's the one that has made the mistake. We had booked a hotel room, and after getting us a crummy flight time, there was never a room booked. We were forced to take matters into our own hands. Thank God for Priceline, Travelocity, & many more! She is not detailoriented, & you'll pay the price. BUYER BEWARE! Use the internet, & avoid this unprofessional person.

Arranging a tour or cruise can be confusing and difficult, especially with so many competitors all…read moremaking similar claims. We chose Expedia to travel to Europe this year. We ended up picking a Princess Cruise and related land tours. Dave Branson is our consultant and he took it upon himself to arrange the cruise and our land tours and flights. He did a superlative job. One can only hope that a cruise meets the expectations that the advertisements often pique. In our case, Princess came up short, being that the ship seemed to be out of date in terms of decor and amenities. Food was also inconsistent. The tour advisor cannot be blamed for the failings of the cruise line. Without Dave Branson our experience would have been far different, and probably much less enjoyable.

You can't beat Expedia in Laguna Hills. I love a cruise…read moreship, the luxury, the service, the engineering marvel, the ocean, the food the entertainment. I've been many times for over 25 years and booked direct and with travel agents. Direct is ok for something simple, you know the cruise line maybe and maybe repeating a trip...say Carnival for the Christmas weekend to Ensenada...but my experience is that the pricing is the same whether buying direct from the line or buying with a travel agent. The travel agent gets a small commission from the line, obviously but they are buying at a discount so the pricing is consistent whether buying from the travel agent or going direct. But what you get FOR FREE from the travel agent is often invaluable in the form of advice about a particular line, the cruise, the ports, where on the ship you want you state room and a dozen other question that these experts to provide. The team at Expedia Laguna Hills is great at this. Old school customer service, actually answering the phone personally and helping you RIGHT NOW, not a website, not endlessly clicking for answers you can't find, real answers when you need them. Dave, Chris and others are responsive, knowledgeable, experienced and very easy to understand, very hard to find in our modern world and so great to have them right here in Orange County.

I have tried twice to book the Best Bites of Laguna Beach Tour through Viator. My first tour was…read morecanceled because my tour is pending until someone from the tour company confirms the date and the number of people, and no one responded, so it was canceled. I've put in a second request for a tour for two people on the date I requested, and so far no one has responded, so this one may also be canceled. At least two Viator representatives have called and sent email messages to try to get my tour confirmed, but they've not gotten a response. I also sent a message to the tour company asking that they respond to my pending tour request, but no response. I have given this tour company one star for poor customer service.

Had a great day tour w/ our tour guide Cathy (very warm, friendly & hospitable) & fellow Yelper…read moreLucy T. (thanks girlie for taking me along) =) A fun day of learning new facts & sampling new places which we'd never think of trying in laguna Beach. A foodie lovers day of fun, Yay! =) Places we visited: La Sirena Grill (Organic Mexican) - small samples of salsa & guacamole dip Tommy Bahama (sample of Coconut Shrimp) Candy Baron (No candy samples) Lumberyard Restaurant (No samples) Sundried Tomato Cafe (small sample of their signature Sundried Tomato soup) Cafe Zinc (small sample of bean & corn salsa) Ocean Ave. Brewery (beer tasting $3 extra & appetizers) Pizza Lounge (Pizza made from fresh ingredients) Helen Cope House Dolce Gelato (sample of gelato) St. Francis by the Sea Cathedral Murphy-Smith Bungalow The lifeguard tower Wyland studios I wish they had more tastings of signature dishes from each of the different restaurants rather than just their appetizers & also more tastings in the middle of the tour because I was feeling hungry but by the end of the tour I was so stuffed! =P Tip: There are two parking structures on Mermaid st that are $5 all day parking thats the cheapest & best deal that was perfect parking for this tour.