Odd use of space for a JSX terminal but stocked full of drinks, clean toilets…read more Just felt very cramped trying to exit and enter terminal through passengers lined up to board planes. Signage was not helpful navigating to ride share waiting areas. Not helpful was the pavements for rolling luggage around the building to get into and out of the building to get to ride shares or rental cars Odder still was that the road and paths were topped off when passengers would leave the building to embark on the aircraft, walking through the active road, through the gated runway areas. Just felt like they were squeezed into an area that wasn't meant for the purpose and hopefully JSX moves to a better suited terminal in the future

TERRIBLE FOR CATS!!!…read more 12/20/25 UPDATE: On my return flight from BUR they did NOT require my cat be removed from the carrier this time. I will give them another chance and hope it was a temporary glitch! I still think that the customer service received after the incident was terrible. I have been paying a premium by traveling with my cat on JSX for the past 5 years because they didn't used to make me take my cat out of his carrier before boarding the plane. Without any warning, I learned that had all changed when I flew from OAK to BUR earlier this month. I arrived and checked in around 25 minutes before the flight, as usual. I had already paid for my cat and they acknowledged him when I checked in, but there was no mention of any new or special procedures. The flight then proceeded to be 2 hours late, which wasn't great, but these things happen. Finally we lined up to board and when I got to the front of the line they told me I had to remove my cat from his carrier so they could put the carrier through the xray machine! In 5 years of flying JSX they never had xray machines and they certainly never told me to remove my cat from his carrier. I protested, as anyone with a cat knows that my cat would be terrified being removed from his carrier in that environment and might escape! They made me wait to the side while everyone else boarded the plane. Then they said that there was no way around it and I had to remove him from the carrier or we couldn't board the flight. Fortunately one of the staff saw my distress and offered to help me transfer him to a spare carrier they had on hand and then transfer him back again after his carrier went through the xray machine. It was very traumatic for both of us and I felt terrible keeping everyone on the flight waiting, especially since it was already 2 hours late. I still can't believe that no one thought to let me (and all other pet owners) know that their procedures had changed as it had only been a few months since I had last flown with them, so this couldn't have been the policy for very long. They have a record that I have flown with, and paid for, my cat on many flights over the past 5 years! And someone could have at least mentioned it when I checked in for the flight. By the way it says nothing about this procedure in their FAQ for traveling with pets (https://www.jsx.com/petpolicy). After I took a little time to calm down, I called customer service to see what could be done for my return light next month and was told they couldn't offer any assistance at all and I would just have to remove my cat from the carrier before boarding. I asked to speak with a supervisor, just to see if there was any type of accommodation that could make the process easier and was told I would get an email within a couple of days. I did receive an email promptly, but it just said the exact same thing that the phone agent told me. There was nothing they could do. I responded right away asking if there was anything they could do to assist with the procedure, but after 5 days I still haven't received any response. I'm at my wits end and am posting this review here and anywhere else I can thing of to warn others and hope for some help.

This place is top level nice…read more Number one daughter flew herself in from Arizona and we met her here with food. Staff here is helpful and accommodating, especially Ian up front. He hooked us up. Place is nice and clean with all kinds of snacks and drinks (though, we brought our own grub). Plenty of comfortable seating, tables, plugs. Very nice for pilots/crews. They guided my daughter in, fueled her up and guided her out when she was ready. We had a nice dinner in the pilot lounge with daughter before she had to fly back to Arizona. Great time. Thank you ACI.

Always great service at ACI Jet! Here every 3-4 months. Departed to Vegas from the new location on…read more4/20/25 and just got back today Thursday 4/24/25, and I must say, I'm really liking the new location looks way neater and more organized but what makes it better is the people that work there!

Let me just say this , if I could give 50+ stars for service, accommodation, amenities, ambiance,…read morephenomenal customer service, comfort, spacious aircraft, knowledgeable I mean I can go on and to top it off Clay Lacy Aviation went way and beyond then they had too by what they did for myself and management team. So I usually use a particular Charter service because they have been really good to me and staff and I thought I would never use other but things happen, time is a changing and there's really nothing one can do about it but roll with it and make it work for youand that's just what happened and now I'm very pleased and so glad that it has.i have my two assistant's in my ear telling me to name names or company but I'm not that type of girl, I mean my followers know whom I've used and that's all that really matters ... if I'm using that company at the time, well I'll write, blog about , stream about it and definitely talk about on my pod cast's. So we were scheduled to fly out this morning but because of the conflict that waited upon our arrival that clearly didn't happen, well we're offered to be put on another aircraft with another company but they didn't have the credentials that I found to be suitable and the aircraft's didn't quite match my standards when chartering private. I know that sounds so pretentious and pompous but you become accustomed ro a certain kind of vibe a expectation if you will, and it just wasn't up to par no matter how much they cut the price or all that they had to offer but it just made them seem just a tid bit desperate which was even more scarier. A dear producer for Paramount picture , motion movie , music and film uses Clay Lacy Aviation who is one of the producers for the pageant org introduced us to the actual owners grown children who said he would see what he could do and within 30 mins Mr. Steve reached out to my Uncle and we were here in about a hour and 20 mins later we were at John Wayne Airport . The aircraft's were beautiful and a variety of them . Valet. Was front and center approach ing the Vehicle as were rolling in opening the doors greeting us offering their hands to help us off the vehicle ushering us inside to the reception and reassuring us that they had our luggage taken care of . Great service great looking men & women and they were so welcoming .We were able to able to see our beautiful craft that would be bringing us here and boy it didn't disappoint. Had I been aware of the situation, I could have boarded a few more staff. My Security Squad were happy with the accommodation, 3 of them were nervous due to the fact they had 1 never flew before 2 it's a private aircraft & 3 were excited because it was a private charter . We enjoyed the lounge its snacks and drinks and believe it our not our privacy. We boarded greeted by the cutest stewardess our pilots that would be transporting us and the craft was then explain in great depth answered every and any question one would have and they were answered with precise professional answers with a little humor .Take off was with no hitch the flight itself sailing and I know that there are a few of you that say you can't sail in the sky and my reply would be, YOU HAVENT FLOWN CLAY LACY AVIATION WERE FLYING ISNT JUST AN ADVENTURE WHEN YOUR SAILING THROUGH THE SKIES...... Landing was superb , no bouncing but gliding all the way down ! Thank you to everyone here at Clay Lacy Aviation until our return God Bless you all and peace always be with you.

Took a trip into Washington and took off from Clay Lacy Aviation. The staff there is wonderful and…read morefriendly. It's a small waiting area but it sure beats flying and waiting in the commercial areas of large airports! The lobby is nice and new, and they offer coffee, water, tea and snacks. I would gladly wait there again!

Jim Norman of Affordable Air Charter conspired with me to create a surprise birthday flight for my…read moreHubby's 75th! Jim was friendly and professional and he took 25+ photos during the flight so my Hubby has them to remind of the great trip. Jim said he will soon have a 10 seater plane available for charter too. I totally recommend you give him a call.

If you are ever in need of a charter plane or jet these are the people to call. They have saved my…read morehide countless times and are a true joy to work with. From the office staff to the pilots to the owner we have always received the best care and customer service. Paragon's pricing is very competitive, but service is truly where they shine. We have never been disappointed!

From the owner: Paragon Airways began in 2005 at the John Wayne Airport in Orange County, California. Since then we…read morehave grown into a busy, multi-aircraft operation with a reputation for simply the most dependable aircraft charter and business jet management. For any of your private or business jet needs, we can assist you.