Vicki did it again! She NEVER disappoints. This is our 3rd trip to Europe planned with Vicki…read more Technically this would have been our 4th but because of Covid in 2020, we had to cancel our trip to France. Vicki's expertise in every minute detail of our trip was thought out carefully and perfectly executed. For every trip that we have booked with Vicki, she has always advised us to purchase travel insurance. Thank goodness for her insight as our France trip had to be cancelled in March of 2020 due to Covid, we recovered every cent that was prepaid when we cancelled. This summer, we booked a 3 week trip to Italy for our family of five. I knew that I wanted to visit the Puglia region, Amalfi Coast, and Tuscany. Aside from these three general regions, I left it up to Vicki to help decide what cities within these regions to stay. We also wanted to have a car rental to explore but also travel by train because my husband loves to travel by train. Our 3 week journey went seamlessly well. We visited Matera, Bari, Lecce, Positano, Sorrento, Florence, Lake Como and Milan. Vicki made sure our car rental was large enough to fit our five carry ons suitcases and three teenagers for 11 days. Vicki suggested not having a rental car in Lake Como as it's better to use ferries to travel in the area. Our hotels was always centrally located to allow us to walk to restaurants and sights. When we took the train to our next destination, our hotel was within a7-10min walk from the train station. Transfers from train station to hotel was planned, transport from hotel to airport was set in place. Everything that needed to be planned, Vicki was on top of it. From reminding us to renewal our passports to obtaining an international driver license, no stone was left unturned. The best part of working Vicki is that she knows our family likes and dislikes and was able to help us planned a trip that fits our personalities and needs. We did not get a generic itinerary, our itinerary was carefully curated with Vicki's expertise in the region. Our accommodations were top notch, always centrally located, and close to transportation. Even after arriving in the various cities, Vicki was sending restaurant recommendations for each city we were at. It was reassuring to know that she knew where we were while on our trip and that she was a text/call away if needed. I'm grateful to have an amazing travel agent in Vicki. She has made every trip we've had effortless, enjoyable, and memorable. I can't imagine planning a trip without Vicki's assistance. She's truly a gem.

Sharon arranged my dream trip to Dubai and the Maldives recently and it truly was the "Trip of a…read moreLifetime!" From the very start Sharon made me feel so comfortable and walked me through how to make the right choices and experience the best trip I could ever have. From the choice of hotels and Viator tours and absolute luxury at a reasonable price, Sharon was the best Travel Advisor anyone could ever want. Her enthusiasm and excitement and ability to understand my needs were outstanding. I can't say enough wonderful things about working with her on my dream trip! Now we are arranging my #2 Dream Trip to Italy and I am beyond excited. With her assistance this trip covering the most beautiful spots in Italy will allow me to float on the clouds while learning and seeing so much about this interesting country. I can't wait! I highly recommend working with Sharon to arrange your Dream Trip wherever it might be!

Stephanie works in Irvine office was very professional and patient, she explained to me in detail…read moreregarding my questions, I'm very appreciated of her help and I would like recommend her!

I have known Cynthia Chang for the past 15 years, this girl knows her stuff!! Cynthia has…read moreincredible memories of all my past travels, and my family's too. Especially during the pandemic, besides book my flight, she also helped me found the hotels I can stay for quarantine. And when the status of the flight not clear, I know I can just ask her and she'll find out all the information for me. And this is something airline can not do by booking online with the airline. Cynthia gives superior services and also thinks for you. She treats you like how you like to be treat. Love her

I should give this place negative stars. My parents have been long time customers of this place…read morebecause of their language barrier and us unable to help out when we were younger. Due to the coronavirus outbreak, my parents had to cancel their flight because: 1) One of them is immuno-compromised from cancer treatment couple years ago AND both of them are over 65 years old, which is at high risk for getting infected on a 12 hour flight in a confined space. 2) They were going back for my wedding which I had to cancel because it was more than 200 people gathering - a policy recommended by CDC during coronavirus outbreak. 3) We even have asked for a doctor's note to help explain the situation. Not even expressing their understanding, they complained about how their business is hurting and that they have to charge my parents $80 for admin fee and $200 for airline change fee PER PERSON. No help whatsoever and did not take time to try to negotiate with the airline for exceptions (the $200). We even let them know we already called the airline and they said they are able to waive their change fee of $200 but need to hear from travel agency because we booked through the agency, but this company kept saying they don't believe it but they can try if we "insist". What a way to protect their customer of OVER TEN YEARS. I told them I have no choice but to file for travel cancellation protection from my credit card and then the original rep that was helping me, without telling me, just handed the phone to her boss, who continues to yell at me for saying they are unable to help with any charges and we have to cover all the costs. I even asked her if we can just push our dates back to end of the year when the outbreak is probably more stable and she did not even consider it. A selfish, for-profit only company that does not care for their customers. I DO NOT recommend. avoid at all costs and book directly with the carrier.

Probably the worst experience in my life. Booked a non-refundable flight without my discretion.read more

Ileana is a top notch travel agent at TripMatters. She recently helped us with a road trip in…read moreNorthern California and did a fantastic job with our hotel reservations. She always does a great job getting us great deals and amenities with hotels, cruises, and other travel plans. She's the best.

From the owner: "Trip Matters is full-service travel agency that does it all, making travel easier to destinations…read moreall across the globe. Whether you travel for leisure or business, we are with you every step of the way."

On the recommendation of a friend who had 2 amazing trips organized by Escapes Unlimited, I…read morecontacted Escapes Unlimited for a week of solo travel to India. The trip was well organized and excellent. I had private guides and a driver. As a solo female traveler, I was never uncomfortable. I was toured through sites by professional history-trained guides with impeccable English. I saw and learned more than I could have imagined. Hotels, transportation and sites were all set for me so all I needed to do was enjoy my travels. All details were taken care of and there was a safety net to contact if any problems were to occur. My return flight time changed and the tour group switched my transfer to accommodate the change. I can not have organized the tour on my own. I feel so lucky to have experienced an amazing trip thanks to Escapes Unlimited. I highly recommend them and will use them again for my future travels. thank you!

We have used Escapes Unlimited on multiple organized trips to South America, Africa, Europe, and…read moreAsian countries. In addition, Escapes Unlimited has crafted precise hotel and guide trips abroad for our family. Roe and Daniela take pride of ownership to make sure your vacation/exploration exceeds your expectations. They sweat the basics (e.g. quality guides, pacing, lodging, flights, dietary desires, etc) and non so basic details (e.g. binocular, camera recommendations for safari, CPAP outlets availability in highly remote areas , etc). They are attentive to pricing and compared to other high quality travel firms very price competitive. One added benefit of their organized trips is their network of clients. When you spend two weeks plus abroad with fellow travelers, you roll the dice. Without fail, their clients have been intelligent, animated, and low maintenance while spanning many life experiences. We will continue to use Escapes Unlimited on future trips and continue to recommend their services to friends.

First, Chị xin đại diện nhóm xin ngỏ lời thank you for all your hard works prepare for our Viet Nam…read moretour. Second, I wanted to take a moment to express my heartfelt gratitude for the exceptional courtesy service and friendly of local tour guide (Thuận, Ngân và Nhựt) cùng với những bác tài là những người đã đồng hành, sự quan tâm từng chi tiết nhỏ đến nụ cười luôn nở trên môi như là người nhà trong gia đình trong suốt chuyến đi. Nhờ sự nhiệt tình, chu đáo và kiến thức phong phú của những bạn hướng dẫn viên mà anh chị đã có những ngày đi chơi vui vẻ, thoải mái cùng với những kỷ niệm thật đáng nhớ. Dưới đây là vài ví dụ điển hình. 1. Ngân đã giúp group đóng thùng và gởi đồ của nhóm mua từ Bắc vào thẳng Saigon hotel cùng với sự nhiệt tình đưa tiển lo lắng mọi điều cho mọi người trong nhóm lúc check in ở phi trường để chuẩn bị cho chuyến tour kế tiếp. 2. Sự nhiệt tình của Nhựt nên nhóm đã có những tấm hình thật đẹp trong suốt chuyến đi ở miền Trung. Thank you for making the tour so much fun, truly unforgettable and much more enjoyable. I look forward to the opportunity to travel with your company again.

Very rude phone etiquette. Bitch didn't answer my question and when I asked her to clarify what she…read moremeant. She hung up!! Topic Asian service. No customer service at all

For years I hesitated to travel to my country because of the details involved and the price of the…read moreairfare. The moment I contacted Milica at Trip Designs, I told my friends and family the wait was over and I have found my travel agency. The entire team comes together to get their customers the best experience possible. I am in the planning stages of the trip but the excitement of planning is so pleasant that I know that I am in good hands. My only question is "Why didn't I find them sooner?" But I'm grateful that I found them now!!! Looking forward to my big journey back home!!!

Trip Design staff are well travelled folks, who know where are all the good spots to visit…read more They've organized some incredible adventures for us, and were always there to help when we needed to change something. Highly recommend.

Thanks Expedia Cruise Ship Center! And Thank you Rob Henderson! My wife and I got married on…read more11/12/2017. Rob helped us lock in a great honeymoon location and deal. My wife and I went to beautiful Maui, Hawaii. Rob did all the work of booking everything from our flight, hotel & car rental. I have always been a DIY type of man but, allowing the professional do all the detail work allowed me to focus on our big day. Everything went absolutely smooth, a perfect honeymoon. So perfect we decided to extend our honeymoon. Once again, Rob did a fantastic job securing us a spot at another amazing beach front hotel. We had such an amazing time and felt so well taken care of. We would highly recommend anyone that is looking to take a cruise, vacation or honeymoon to speak to Rob Henderson at Expedia. Once you speak to him you will immediately understand why we chose him. In short, the customer service we received from him was unparalleled. We will be using him again for our future trips and will never forget our wonderful honeymoon experience we had, thanks to Rob. Thanks Rob!!! Victor & Amanda

Not all restaurants are open all the time, the ones that are have really long lines. Housekeeping…read morestaff was super nice. I forced my kids to walk through but they wouldn't stay at the kids club - it was a bunch of kids on screens. Pools aren't heated, hot tubs were crowded. Food was just ok.

Services and booking were horrible. For their profit they…read morebook me with worse possible way. They were not nice people

Quantum travel arranged the perfect package for me and my friends to Cuba earlier this year. We had…read morean amazing time. This package was very detail oriented, Quantum Travel and his professional staff in Cuba thought of everything. From the moment that we got picked up from the airport in Cuba until the very last day we had a full schedule with 3 tour guides at all time, knowledgeable and friendly staff they went above and beyond to make sure that we are happy and enjoying our trip I am very impressed with the level of service and how well put together this package was it included everything from classic car rides, sightseeing, restaurants with live bands and great food, learning about the culture and much more... I loved staying at local houses instead of the hotels, the houses were very clean, friendly hosts with delicious gourmet food every morning , beautiful experience I enjoyed every moment of this amazing trip, loved the classic cars, the simplicity of the people and how safe the city is we would walk around the city late at night without being scared Thank you MR Fahimi for a great job. I know it is not easy at all arranging for Cuba, I can say with confidence, that you are an expert in Cuba trips. For sure I will go back to visit again and for sure it will be with you and your lovely staff

I'm nice upon a time, we made an appointment here for our travel immunizations. Super easy and…read moresuper helpful! Unfortunately, it is also super expensive. I was able to go to my general practitioner to get most of the vaccines. The end.

Passport Health is a national network taking advantage of uninformed travelers that follow…read morevaccination advice. Consult your primary care physician on what you need and don't use this organization which overcharges people and take advantage of the lack of patient knowledge.