Vicki did it again! She NEVER disappoints. This is our 3rd trip to Europe planned with Vicki. Technically this would have been our 4th but because of Covid in 2020, we had to cancel our trip to France. Vicki's expertise in every minute detail of our trip was thought out carefully and perfectly executed. For every trip that we have booked with Vicki, she has always advised us to purchase travel insurance. Thank goodness for her insight as our France trip had to be cancelled in March of 2020 due to Covid, we recovered every cent that was prepaid when we cancelled. This summer, we booked a 3 week trip to Italy for our family of five. I knew that I wanted to visit the Puglia region, Amalfi Coast, and Tuscany. Aside from these three general regions, I left it up to Vicki to help decide what cities within these regions to stay. We also wanted to have a car rental to explore but also travel by train because my husband loves to travel by train. Our 3 week journey went seamlessly well. We visited Matera, Bari, Lecce, Positano, Sorrento, Florence, Lake Como and Milan. Vicki made sure our car rental was large enough to fit our five carry ons suitcases and three teenagers for 11 days. Vicki suggested not having a rental car in Lake Como as it's better to use ferries to travel in the area. Our hotels was always centrally located to allow us to walk to restaurants and sights. When we took the train to our next destination, our hotel was within a7-10min walk from the train station. Transfers from train station to hotel was planned, transport from hotel to airport was set in place. Everything that needed to be planned, Vicki was on top of it. From reminding us to renewal our passports to obtaining an international driver license, no stone was left unturned. The best part of working Vicki is that she knows our family likes and dislikes and was able to help us planned a trip that fits our personalities and needs. We did not get a generic itinerary, our itinerary was carefully curated with Vicki's expertise in the region. Our accommodations were top notch, always centrally located, and close to transportation. Even after arriving in the various cities, Vicki was sending restaurant recommendations for each city we were at. It was reassuring to know that she knew where we were while on our trip and that she was a text/call away if needed. I'm grateful to have an amazing travel agent in Vicki. She has made every trip we've had effortless, enjoyable, and memorable. I can't imagine planning a trip without Vicki's assistance. She's truly a gem. read more

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We recently planned a graduation girls trip/cruise with Pam. She was very patient with all our questions and suggested an awesome hotel in Venice prior to our trip. At the start of our trip, we experienced a delayed flight, a missed flight due to the delay, then a canceled flight. Although our flights were booked through the cruise company, Kim sprang into action to help us and we were able to find a way to get to our cruise on time. She saved the day (and our vacation!). Luxe Travel has a great team! Highly recommend! read more

Just came back from our 17 day honeymoon and we truly truly could not do it without the amazing help of Vicki. She is so amazing at what she does and she really coordinated everything to make our dream honeymoon come true. Everything from start to finish went so smoothly from drivers to hotels to trains etc. Thank you so much Vicki for everything. She is so warm and even helped my husband coordinate a surprise for my birthday during the trip! We even made the mistake of calling her during off hours which was very unprofessional of us but she responded anyway and was able to help us regardless. Thank you again Vicki for helping us bring our honeymoon dreams to life! read more

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Sharon arranged my dream trip to Dubai and the Maldives recently and it truly was the "Trip of a Lifetime!" From the very start Sharon made me feel so comfortable and walked me through how to make the right choices and experience the best trip I could ever have. From the choice of hotels and Viator tours and absolute luxury at a reasonable price, Sharon was the best Travel Advisor anyone could ever want. Her enthusiasm and excitement and ability to understand my needs were outstanding. I can't say enough wonderful things about working with her on my dream trip! Now we are arranging my #2 Dream Trip to Italy and I am beyond excited. With her assistance this trip covering the most beautiful spots in Italy will allow me to float on the clouds while learning and seeing so much about this interesting country. I can't wait! I highly recommend working with Sharon to arrange your Dream Trip wherever it might be! read more

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Radio silence. We fly this Monday 5/30 and ever since we booked our airfare I have not been able to get in contact with Kim, Vicky or anyone at this company. Are they still in business? It has been 2 months since we booked airfare and despite emails and voicemails requesting help with airport transfers and tours in Paris (family trip for 15 people including children and infants!), no one will get back to me. (I even emailed the generic Luxe email). I previously used this company for a Maui trip and had a different experience, but now our extended family has this giant expensive vacation planned and no vacation actually planned. I just feel hopeless to find everything on my own in time. I do not recommend you use this company at all. They do not care for your business and will never contact you back. read more

Natalie made our arrangements to Amsterdam and Paris. It was by far one of the best trips we've ever been on. The tour guides were experienced and knowledgeable. Hotels were central and very nice. I highly recommend Luxe Travel and Natalie in particular! read more

My wife and I trusted Luxe travel for our honeymoon. Sharon was our travel agent and we had doubts from the beginning that she would not book the best hotels and we were right. We even got in touch with her boss who assured us that Sharon has done everything the right way and we were in good hands. Sharon told us we could get a discount on a hotel we wanted, but looking at the details that was not the case at all. It ended up being more than what was originally in the itinerary. Once we arrived at the hotel We tried to get a drink at the pool when we got in, no one would come up to us or offer a menu or anything. The initial room we stayed in, had a broken toilet and clogged sink. They moved us into an upgraded room which was the right thing to do, but that room had broken A/C! They had to come by our room multiple times to try to fix until they just offered to move us back to our original room since they fixed all the plumbing issues. We stayed her for two nights and had to move 3 times all on our honeymoon. Seriously don't stay here, the pictures are very deceiving and do not really show the true hotel. They didn't try once to make our honeymoon special, except to offer us a cheap $6 bottle of wine for the inconvenience. We contacted Luxe travel (in June when this initially all happened, which means this has been over 2 months!) to request a refund from the hotel and they were unsuccessful. She replied to one email and never updated us on the status of the refund. Instead, all the offered us was a $300 credit towards another stay. Why would anyone want to book thru this travel agency again? A $300 credit is meaningless. Find another travel agency. read more

I just completed my dream trip to Dubai, Abu Dhabi and the Maldives. Sharon McMannus arranged the entire trip and it truly was the trip of a lifetime from start to finish- everything went perfectly thanks to Sharon and her careful preparation from my chauffeur to the airports, to my 5- star hotel in Dubai with my hotel room overlooking the city and my private tours and heavenly excursion to Club Med in the Maldives. Flying on Emirates business class and being treated like a princess was an experience in itself! I couldn't have been more happy with the trip and being taken so well care of by Sharon. I am getting ready to plan my next dream trip to Italy with Sharon in a few months. I can't wait!! read more

We recently worked with Nathalie Douence to plan our first trip to Italy. Nathalie was extremely responsive and worked within our budget t plan a trip of a lifetime! She was willing to make adjustments to our itinerary until we got it just the way we wanted it! The hotels she selected put us right in the heart of every city we stayed in. She thought of every detail! She was even available during our trip to assist with tour changes. This was the first time we had worked with a trip advisor to plan a trip in many years. I won't plan another trip without her! read more

So instead of the business owner contacting me directly to ask about what happened, he posted this response you see here. So I added screen pics of the calls you say you have no record of. Insert foot in mouth..... Ouch, hopefully you don't do the same to someones travel itinerary. Lesson for the day for on how to handle social media reviews, contact person directly so you actually look like you care rather than posting a totally false statement showing you didn't look into this issue at all. Hopefully this company puts in more due diligence in helping their customers than they do in responding to customer service issues. read more

LUXE Travel Management - Travel Services Near Me - Irvine, California

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Wanted to give a shout out to Kim Vetter with Luxe Travel. She is absolutely amazing and well recommend. She has been helping us with travel arrangements for the past three years, and has been especially helpful with dealing with all the changes due to Covid . Thanks again Mike and Ann read more

First time using a travel agent and I couldn't be more happy with their suggestions and the trip they helped me plan. Even during Covid, they had all bases covered and I really had the best time on my weekend getaway. I will definitely use them again soon. Thank you Kim Vetter and the team at Luxe Travel Management! read more

Ed Postal was very helpful to me in making my travel plans to Southeast Asia. He made the logistics go very smoothly. I would highly recommend Ed for all your travel needs. Thank you, Ed, for a great job in handling my trip to Thailand! Greg J. read more

Love this company and absolutely love Sharel! I've worked with her on multiple trips and everything is always so seamless. I always get the best rate and treated the absolute best on my stays. It is truly amazing to totally trust the person planning your trip and I completely do with Sharel! read more

Laurie Taylor is a great travel agent! She is knowledgeable and responsive. She was patient in explaining options for our family vacation. When plans were in flux, as they always do for a huge family reunion, she was flexible and provided excellent customer service. Thank you, Laurie! read more

I worked with Jeanne for my family's vacation at Aulani in Hawaii. She was incredibly helpful in finding the best deal for us and bent over backwards to help with some changes as we got closer to our travel date. Her communication was very thorough and she was always quick to reply or answer my calls. I would recommend LUXE and Jeanne to anyone needing travel services. Our trip was a complete success due to her hard work and our family truly appreciates it. We will be booking future vacations with her and look forward to working with LUXE again in the near future. Thanks for everything! read more

I will never plan my own vacation again!!! Having to plan my honeymoon during COVID was the hardest thing ever because Iv had to move our destination 3 times because places were closing down. Thankfully I had Kim Vetter and Laurie Taylor to take care of everything and deal with all the changes. They were able to find me a new destination in 1 day! And get it all booked and squared away! It is so worth using Luxe travel to book a vacation and have no head ache or stress to deal with. They planned the best vacation of our lives !!!! And we can't wait to book another trip with them! read more

LUXE Travel Management - Unico 2087 - Travel Services Near Me - Irvine, California

Vicki. I thought travel agents were old fashioned and unnecessary... but when u want to plan a vacation with multiple destinations, train transfers and awesome hotels it's all too much. Unless you call/ email Vicki. Vcarlson@luxetm.com. For the price we paid, the small luxury hotels they contract with, car service (Mercedes) to and from the train to Sorrento, and the peace of mind it was all fabulous and taken care of... Vicki is priceless. They usually book corporate travel but she made an exception for us and we are with her for life. Nice, France, Naples Italy, Rome and the Amalfi Coast, Capri... all Amazing. read more

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If I can give more than 5 stars I would!! I worked with pretty much all of the reps. that work here and they are simply Awesome and Amazing! I needed to book a complicated trip with many family members. I contacted Luxe since I saw the great reviews on Yelp. They did not disappoint at all. They gave us the best prices and responded very quickly to all of our questions. I had even tried contacting Costco Travel, but their prices were higher and I couldn't even contact the rep. by e-mail even if I needed to make changes. Any time I needed something at Luxe, they offered help with no hesitation or push back. Their responses were always quick and their service was great! I Highly Highly recommend Luxe for all of your travel needs! Thank you Luxe, Tami, Vicki, and Julie! read more

Mette ist Wunderbar! We are currently in a gorgeous five star hotel in Berlin. Mette got us a suite including breakfast at a very reasonable rate and we are so happy. We travel often, and I would not even think of booking a trip without Mette. She has saved us so much time and money, and kept us from making disastrous mistakes. She is always willing to go the extra mile to make our trips fabulous. We are not easy clients, either! We highly recommend Mette and Luxe travel. Linda and Gray read more

We just got back from a fabulous trip to the southern Caribbean. Sharel Felger made all the arrangements and the trip was perfect - it was everything we hoped for and more! She has actuallly booked multiple trips and two cruises for us and she pays attention to every detail! I highly recommend her - she provides first class customer service! Thanks, Sharel! :) read more

LUXE Travel Management - Travel Services Near Me - Irvine, California

I was required to use luxe travel to book a Business travel and they were extremely quick to help me book the flight there. When we had inclement weather and needed to cancel this trip, they were extremely unhelpful. They said that they would cancel and refund the trip but never provided any confirmation or help. DO NOT use them for your travel needs. You will end up losing your money read more

We found Luxe Travel Management and Vicki Carlson and couldn't have been happier or lucky! Vicki was fantastic from front to back. Her professionalism, organization, follow-up and knowledge is unparalleled. My fiancé and I used Vicki and Luxe for our honeymoon to Italy (Rome, Positano, Capri), Greece (Athens, Mykonos, Santorini) and London. Everything she booked was perfect and the entire trip went off without a hitch. The hotels were all 4+ stars (mainly 5 stars), restaurant recommendations were fantastic, transfers went off without an issue and the excursions were world class. Truly, we cannot say enough about our honeymoon and how smart we feel now to try and not control it all on our own. Book through Luxe and ask for Vicki - you will not be let down! read more

I have nothing but praise for the way LUXE Travel handles my every travel need. The person I deal with the most is Sandy Doumani and I find her expertise second to none. I'd be lost without Luxe and Sandy. Jerry R read more

I recently worked with Julie at LUXE to plan a group trip to Cancun for me and about a dozen friends. Everything so far has been absolutely effortless - Julie took all the stress off of me! She has gone above & beyond to accommodate us and our needs, and I can't wait for our upcoming trip (we leave tomorrow!). She not only helped with our hotel booking, but also helped several of my guests with flight accommodations, travel insurance, transportation to/from the airport, tours, and more. It was cheaper for me to book through LUXE than it was for me to book directly through the hotel myself! Thanks again Julie for all your help - I literally could not have done this without you!! read more

Need another reason to use an expert travel advisor rather than booking online yourself? Talk to anybody who has been trying to get a refund for cancelled international trips due to COVID-19. After months of haggling, I turned to my travel advisor Angela Miller at Luxe Travel for helping me get a refund for a sailing tour she hadn't even booked. London-based Yacht Getaways had required my final payment for a June sailing trip to Greece in the first week of March. Despite my written concern, staff assured me that the COVID 19 virus wasn't likely to affect my trip and the company would be sure to take care of me if it did. Within three days of making my final payment for two travelers, the worldwide pandemic of COVID-19 was declared and by March 19, the trip was cancelled. When I asked for a refund, the company advised that it would give trip credit rather than refunds. (They claimed they had to pay their supplier - the yacht charter? - although the trip had been canceled more than two months out and I sincerely doubt they would have paid anything out by then.) Since I wanted an actual refund - not knowing how long COVID would be affecting travel - I went to my Capital One Visa card to ask for a chargeback. Capital One would not allow the chargeback, giving various vague nonsensical explanations (but that's another story). Yacht Getaways sales staff later volunteered they could "possibly" give a refund after July 31. Not hearing back yet, I followed up a week later. Another week passed before I was sent an email saying they would refund half my payment and provide the remaining half another year later. Five months of haggling for the full refund wasn't working. At last, I asked my travel advisor colleague Angela Miller, to call Yacht Getaways at their London office on my behalf. She quickly agreed, writing a detailed, impassioned email, stressing the importance of positive customer relations and good will to ensure future business. She advised me she would then follow up with a phone call to them, rising early for London Time. The call wasn't necessary -- Yacht Getaways' (Irma) came through the next business day, with an email saying I should be receiving my funds within two weeks. Expert Travel Adviser Angela Miller surely saved me at least another month's worth of frustration. As international COVID-19 travel restrictions continue, remember your expert travel advisor/agent is there for you, helping you get the best travel experience for your money and to help you sort things out if they go wrong. read more

From the moment I was connected with Tami, I knew I'd be in great hands. I wanted to plan a spectacular Italy trip 8-10 months out, and she listened to all my needs and answered all of my questions. I can't tell you how many back and forth emails there were between the both of us! Tami looked up different rates for me and booked my ENTIRE trip! We visited 4 different cities and she helped me fill up most days with activities and made sure I had some down time as well. Leading up to my trip, she also sat down with me to go over my itinerary and presented me with all the needed vouchers for train rides and tours... everything was SEAMLESS. I would absolutely use her again for our many trips to come! Don't hesitate to reach out if you're in need of assistance and don't know where to start- Tami can help you out together an unforgettable trip!!! read more

Let me just begin by saying that Kim is the absolute BEST travel agent out there, hands down!!! My boss and I have been working with Kim for almost a year now and she has not let us down once. He travels very frequently and is always needing to book flights LAST minute and Kim has always been able to help out LAST minute. Not only does she always answer her phone, but she even answered her phone very late at night when I had a last minute emergency. She is able to get the best rates (one time she saved my boss thousands of dollars) and she is very connected all over the world! If you are looking for a hotel recommendation, or any recommendation for that matter, Kim will know which way to steer you. Please do yourself a favor and use Kim for ANY traveling experiences! read more

My husband and I used Nathalie Douence, Travel Consultant at Luxe Travel, to help us plan and book our 10 day trip to Italy to celebrate our 25th wedding anniversary. Every detail of the trip was first rate and made things very easy for us to navigate in a foreign country. We were so grateful that she had arranged drivers to pick us up from the airport and train stations, as well as arranging to have a young agent meet us in Venice at the train station to escort us to our water taxi and the young agent who accompanied us on our water taxi to the Venice airport who then assisted with checking us in. Even the train rides were a pleasant and fun adventure made even more special by having first class assigned seats. Each of the hotels was beautiful and unique, and conveniently located within each city. The hotels' staff were friendly and helpful. It was a treat to find a warm note and bottle of prosecco (as well as chocolate covered strawberries in Rome) from her waiting for us in each of our hotel rooms. I still dream about the amazing breakfast buffets provided by the hotels. They were not only delicious but a work of art in the way the food was displayed! We truly enjoyed each tour that she booked for us and appreciated her knowledge in selecting each tour in each city. The tour guides were very knowledgeable and made history come alive to us. Walking and exploring each city also became a highlight for us. I wouldn't have imagined that I would feel so safe wandering the streets of Rome at night. Also appreciated were the articles of advice for travelers that she shared with us. As this was my first European trip, I felt very prepared with what to pack, what to avoid, and safety tips. My husband and I now have been bitten by the travel bug and can't wait to plan our next trip with Nathalie and Luxe Travel. read more

Ann Sinclair at Luxe saved my life once again. Adjusting travel on the move is routine for me and having an excellent travel agent has saved me time and lines at the airport during flight cancelations more than once. But this time was exceptional. Everything that could have gone wrong just about did except that Ann saved the day. I've been traveling for business for more than 30 years and constantly hear from my younger colleagues why I don't just book online. Well this trip is exactly why. I booked my trip three weeks in advance, Air, Hotel, a multi city, multi airline trip. On the day of departure my international trip was delayed by 3 hours impacting my connecting flight. While everyone in my situation from the flight was scrambling, waiting in long lines, frustrated and unproductive; I just called Ann, went to the Airline club and worked for 20 min while Ann solved the problem. I had to switch airports due to the delay. As I was walking out to switch airports, I saw the same folks in the long line trying to solve their issues. Upon arriving at the new airport, a delay was once again announced (the 737 Max issues seems to be impacting multiple flights). Instead of worry or wait I simply called Ann then continued to work. When a hotel situation in France surfaced I did the same. When a flight from Germany was canceled I did the same. All tolled just on the front half of my trip I've saved at least 5 hours of frustration and probably 2 hours just booking the trip initially. Instead I worked productively on emails, on the phone at dinner with clients. Never to worry that ultimately all will be solved. My salary exceeds the booking fee, my frustration cost more than time and my piece of mind is PRICELESS! Thank you Ann!! read more

My brother was going overseas for study abroad and being the older sister I helped him out with his travel arrangements. I decided to use luxe, as they seemed like a very professional company. Andrea and Lisa helped me make all the travel arrangements for multi destination, Salzburg, Austria then to Munich, Germany. The process was so painless and they got a cheaper price than what I found on travelocity. I will definitely be using them again for my travel arrangements and refer anyone I know! read more

Thank you so very very much to Ruth Major & Kim for our amazing Alaska cruise! We normally booked our travel with Expedia. I was once asking Ruth why one should book her travel with an agent. She explained to me the benefits. I took her words and thought that I wouldn't hear the end of the complaint my husband had for me because all his friends booked their travels online and how cheap they were,...This cruise would cost us too much,... Ruth & Kim put me on the payment plan. They watched for the price drop and changed my reservation without changing the price. Kim was so helpful changing my flight so many times without any complaint or extra charge. My 80 years old mother, 3 kids, husband and I went from one surprised to the next on our 7 days cruise that I couldn't wait but texting Ruth & Kim while sitting at the VIP check in and sitting down for early boarding at a fancy dinning restaurant for lunch. My mother was so please. My husband didn't have a word for me but a big smile. My teenager kids were telling me I had spent too much money while I didn't. The trip was over our expectation. Matter the fact, I "reported" to my younger sister and now I have to hurry up finishing this review to go picking my sister's family & her in-laws who cruising right after I got back. Ruth & Kim, you got me hooked! I strongly recommend this travel agent to everyone. They are nice and very very personable. read more

If I could give more stars I would. Sharon McManus is an absolute professional - efficient and courteous. Great communication.

We worked with Kim for an incredible Hawaiian vacation. She was so knowledgeable and helpful in creating the best schedule and had everything in place for us. Flights, 7 day cruise, two more hotels, and the car rental. We couldn't be happier with Luxe and Kim. read more

LUXE is simply the best. The owner Craig is a fellow Jayhawk and has treated me like family since day one. Kim handles most of my travel and has been incredible. Please ask for her when booking. She has an amazing ability to get us free upgrades on flight and hotels. She also knows where and when to stay at places. Her response time is always right away and takes the time to make sure your itinerary is perfect. From Maui to London to St. Lucia to anywhere on the planet they have the connections and the know how to make your trips unforgettable. read more

I rarely write Yelp reviews. But some pictures popped up today on my Facebook page of my trip to Europe at this time last year. And that reminded me I have been meaning to Yelp about Kim Vetter at Luxe. Kim will take the time to get to know you and your "style" of travel. Her energy is infectious and her knowledge extensive. She admits she learns from each of her clients and builds her knowledge base as a result. She took my ideas, added some of her own and put together a flawless travel itinerary to the Netherlands, Belgium and France. She arranged for a private guide to pick me up at my hotel in Paris and take me on a four night five day excursion to the Normandy towns and beaches including Mont-Saint-Michel and back to Paris. My impression of Kim is that she really cares about her clients and puts extra effort into making their travel experience special. As for the Luxe facility, it is impressive, and quite comfortable. Kim Vetter and Luxe are more than deserving of a five-star rating. I will go no where else for my travel plans. read more

Needed help booking our first family cruise and had no idea what I was looking at on the Princess Cruises website. The different rooms and pricing was confusing for a first-timer to understand. Called Luxe and Joan C. was so incredibly helpful. She is extremely attentive and reserved us a wonderful family suite before they sold out. Cant wait for our cruise. Would highly recommend Joan! read more

I've used sandy many of times for international travels, sandy is very patient and takes a hands-on approach, she only recommends places that she personally knows and has first hand experience with, I've compared her prices to other agencies, she always beats them in price, highly recommend LUXr travel. Craig F read more

I just finished planning my honeymoon in Italy, and had the pleasure of working with Nathalie. She was very helpful, patient, and efficient. She definitely crossed all the T's and dotted all the I's on the planning of our trip. She gave amazing hotel recommendations and was able get us extra perks at our hotels. I would absolutely work with Nathalie again and recommend her to anyone. read more

Kim Vetter at LUXE went above and beyond with our recent dream vacation to Europe. Working with her was our first time enlisting a dedicated travel agent and we are now raving fans. Kim shared a ton of local knowledge about the various cities we visited and even specific hotels that we booked. She also managed to get us a surprise upgrade on the cruise portion of our trip, giving us frequent cruiser status, and made sure that she worked in pleasant surprises along the way. Lastly, Kim was super-responsive, even answering my questions during the trip itself, on weekends, and at odd hours. A true travel pro! Thanks Kim!! read more