Marlene. She's the best. Most helpful person I've had the pleasure to meet all week. She helped my…read morepregnant wife and myself with car registrations that were both overdue and she didn't make us feel bad for them.

I had a flat tire, now they have AI, it is very difficult to get a live representative; herer you…read moreare "stranded" and you can't get a hold of anyone for "their convenience". Also there service and sending a tow truck out is now subpar; everything "looks great" until you try to use them. They have gone DOWNHILL and if it continues I will discontinue their service. I only like the DMV service which saves me time, then going to the real DMV that may be the only reason I stay. You are efficient for YOURSELVES, and NOW INEFFICIENT for US...I hope you "feel it" SOOOON. You deserve it

Marlene made my family's process a million times easier. She was able to do my mom's car, sisters…read morecar, and my car all under 15 minutes. What a great employee

I had AAA Auto insurance for a couple of years since they were the only ones who would cover me…read morequickly - I had company cars and no need for private auto insurance. The customer service is beyond awful. The cost of coverage quotes varied wildly from what I was told on the phone versus the actual. What I was told was off by 10X - yes, 10X! I got a warning letter that my daughter had her permit. And yes, I told AAA but they said no action needed. When I called about the letter, they said to ignore it. I did and then received another letter threatening to cancel me, even though I was told to ignore it. In another instance, my insurance was about to expire because AAA they had not taken out the direct withdrawal. Certainly not my fault. When I called, they said don't worry about it but failed to issue me new proof of insurance cards. I had to call 3X to straighten it out. I saved over $300 per month to move over to Geico. I have zero accidents and no tickets. Save yourself and look elsewhere unless you enjoy horrible wait times and incorrect action from customer service on top of understated coverage quotes.

Very difficult to use the 'live now vouchers' never got to use them a complete waste. When you…read morewould call to try to set one up, the places they offer are "permanently closed" but the representatives dont even know that. I only found out because I was quickly Google searching places they were naming off. They say if you can "find a cheaper stay at a hotel they list they will give you 200% back" but you have to front the money for their option and even then it's only a CREDIT to use their services again not actual money back. VERY DIFFICULT to utilize this service. Maybe for a retired individual or couple. Once our 1 year contract was up we IMMEDIATELY cancelled, but even that was a difficult process as you cant call the main number they give you. You have to call the owner.

Crystal is the best at helping make the best vacation ever! I will definitely be using her for my…read morenext vacation to the Maldives.

Definitely worth using a experienced travel agent to make sure your vacation is the best it can be…read more Crystal provides 1st hand knowledge about exotic places and recommends exciting excursions.

Neat little spot in the San Clemente Outlets mall!…read more This little center functions as both a "California Welcome Center" AND the customer service desk for the outlets. You can pick up free and informative brochures for all sorts of fun points of interests/travel spots throughout California. There's sections for Norcal, Socal, the Bay Area, Yosemite, Monterey, etc. There's also a small selection of California postcards, keychains, and other little trinkets for purchase as well. I didn't know this initially, but the friendly clerk shared with me the points program the outlet has to offer. You get 10 points for every $1 you spend at any of the outlet's stores. Once you reach a certain amount (I forgot how much since I rarely shop for myself) - you get access to their VIP Lounge upstairs. She was nice enough to let me take a peek - it was practically empty, but had a nice view of their center courtyard with all the Christmas decorations. It's a nice and quiet refuge from the hustle and bustle of the mall down below. Cleaner restrooms in their VIP lounge too. Legit, one of the nicest restrooms I've seen at a mall. I signed up for their free program, and picked up more than a number of brochures for future travel destination planning!

Located inside the San Clemente Outlets off Avenida Vista Hermosa, and the 5 freeway. CWC is a…read moregreat place to stop in and gather information about all the activities' California and Especially South OC has to offer. Since its off the freeway is a great location to stop and stretch your legs, visit the restrooms located across the Center, grab some food inside the Outlets, and walk around to do some shopping. Since its an outdoor Mall, you can bring your floof and have them walk around and enjoy the fresh air as well. They have information on recreational activities from hikes, to shopping, to tourist attractions LA, OC, to SD with coupons inside pamphlets . A hot tip, if you sign up for their rewards program, for each dollar that you spend while at the Outlets, you can provide your email and phone number inside the Welcome center and can add those to your account. Watch those points rack up and you can redeem for fun stuff. Keep an eye out for emails that give updates on special sales, discounts, promotions and events happening around the center or at the Outlet itself. 10/10

I have used Lantern Bay Travel exclusively for both work and pleasure for 10 years. You will not…read morefind a more complete and competent travel agent anywhere! Mia is a joy to work with and I am never disappointed in travel arrangements or accommodations.

From the owner: opened in 1988. We recently changed locations. New addres…read moreis 638 Camino de los Mares - Suite H 130-509, San Clemente CA 92673 For an appointment, please call us or email to lanternbaytravel@gmail.com

Just want to tell everyone out in Yelp-Land that my wife and I had the bestest and most excellent…read morehoneymoon vacation ever! Using Ann was a no brainer as she was referred to us by a close friend and reading all the Yelp reviews! The cruise was perfect! Booking was simple, seeing that we did absolutely nothing! Ann did it all and not one hiccup occurred any part of it! We also want to give her a big shoutout and a bigger thank you for the wonderful gift at the Crown Grille on the Emerald Princess! Thank you! Alex & Ken

Don't know how to book a plane to go to a shuttle to go to your hotel and times that by LA to…read moreLondon to Paris to Rome to Florence Venice and back to LA without having an issue? Don't worry! Call Ann! I just recently planned a honeymoon to Europe and I have never planned anything that big. Lucky my friend planned her honeymoon with Ann. I only request I have a shower and toilet in to room. The whole trip went without issue. I would recommend Ann to my friends.