**1 Star**…read more
Unfortunately, our experience with Diamond Event Venue for my sister's quinceañera was very disappointing.
From the beginning, we repeatedly asked about the decorations and what would be included with the package we paid for. We were consistently told to look at their Instagram and were told that we would discuss the decorations about three months before the event.
When we finally met to discuss everything, we were surprised to find out that many of the decorations we wanted would cost extra, even though the package we originally chose included the venue and decorations. We understand that additional decorations can have an additional cost, but we were not given clear examples of what decorations were actually included in our package. We also felt pressured to upgrade to another package that we did not want. In the end, we paid more for the decorations we wanted.
Unfortunately, the decorations on the day of the quinceañera did not look anything like what we expected or what we had discussed. We specifically wanted large, beautiful bows and even sent pictures showing the size and style we wanted. What we received were very small balloon bows that looked extremely cheap compared to what we paid for. For such an important event, this was very disappointing.
Another issue was the way the owner interacted with our guests. We were told that she needed to be at the venue the entire time, which we completely understood. However, she sat directly in front of the entrance for most of the event with a very unwelcoming attitude. Several of our guests commented that they felt uncomfortable and judged by her and her employee. We even offered them food and drinks because we wanted everyone working the event to feel comfortable and welcomed.
Things became even more frustrating when we were told there were more guests than we had paid for. We were repeatedly told that people kept coming through the doors. This was not accurate. We had several teenagers and children who were going outside to look at sport cars and then coming back inside. They were already part of our invited guests. Everyone had a seat, and no one was standing because there were not enough seats. When the dancing started, everyone was seated and enjoying the event.
Despite this, our security deposit was withheld because of the claim that we had more guests than we paid for. We strongly disagree with that claim and do not believe it was a fair reason to keep our deposit.
We have rented from **Imperial Design Hall** in the past, and our experience with them was completely different. They were amazing, professional, and we never had any issues with them. **I 100% recommend Imperial Design Hall.** The only reason we chose Diamond Event Venue this time was because we wanted something closer to us. Looking back, we should have just driven the extra distance and stayed with a venue that we already knew was professional and reliable.
This was supposed to be a very special day for our family, and unfortunately, dealing with this venue added unnecessary stress. Based on our experience, we would not recommend Diamond Event Venue. If you are considering booking with them, make sure you get everything regarding your package, decorations, additional charges, guest count, and security deposit clearly documented in writing before your event.