This is a fair and honest mechanic…read more Without going into major detail, I will give the abbreviated version. Husbands truck went in for some tests. Ended up tests were not accurate. My husband went back to tell them and they completely refunded all the testing money. In my honest opinion I say you can trust them to make a mistake right.

Cost me over $800 getting parts and tows and Uber and hotels. For them looking at my car then…read moregiving me back the wrong key making me think I had something wrong with my ignition. They refuse to put me in communication with the owner. I paid $250 for a diagnostic right next to the building as soon as the diagnostic was done they brought me the right key and said oh we may have made a mistake. I will be pursuing civil action against the shop they are very unprofessional and have zero remorse for their mistake. DO NOT GO HERE ! If I could give them zero stars I would. The service representative Greg was very rude

Have been a customer for a couple of years now. Was referred to by a friend whose vehicle was not…read moreworking properly after being repaired from a collision I take my vehicles here often because the mechanics are very knowledgeable and will always figure out what is going on with my vehicles. Sometimes even going the extra mile and checking on things I did not ask them to do. The price is fair for high quality of work. I recommend them and fully trust them with my vehicles. There are no tricks or hidden agendas, they do honest work and make sure your vehicle is safe for the travel ahead. I will continually bring my vehicles to get serviced by them!

Great experience doing business with them. They were very friendly and personable and they made me…read morefeel very confident. I really appreciated that they were down to earth and empathetic that I was uncertain and anxious. The person selling the car was very gracious and helpful his name was Miguel. I would definitely come here again!

I'll try to be as objective as possible. This place came recommended by my current auto repair shop…read moreowner and since it was close by and I had a check engine light on, I took my car here this time. Pros: 1. They are a locally owned shop and everyone that works here seem like good, honest, friendly reliable folks. 2. They (specifically Brian) seem responsible enough to quickly reply and address concerns when I had an issue with my vehicle after I got my car back from them. 3. Very thorough in their initial analysis/ inspection/ diagnostic... I'm talking pictures, proof of all that they did with details and recommendations - which I find valuable since most auto shops tend to not disclose much or when they do they try to keep things cryptic. 4. If you are close by, they do give you a ride home or provide a rental car depending on how long they keep your vehicle. Cons: 1. I went in with a check/ service engine light on and it cost me around $200 to diagnose it. Also, they first quoted a price and then increased it by almost $100 when they billed me. However when I pointed this out, they did agree to reduce it back to the original quote. 2. I was informed that there was something critically wrong with the wheel bearing. And to get this replaced cost me a little over $850. I just went ahead with their recommendation. Overall I felt them to be significantly over the higher end of average cost of repair for just about everything. Total bill was a little over $1600. To be fair, I do have a rather old car but it has been maintained very well over the years. 3. The work done seemed good for the most part until that I noticed a metal on metal squeaking on a slightly long trip that I took the day after I got it back from the shop. It felt very unsafe driving my car. I was half expecting something to fall apart on the highway. For such high costs, the QA was not adequately done. That said, when I called them up they did accommodate me immediately and got it resolved quickly. 4. They do take a long time to work on the vehicle. I left my vehicle on a Friday and got it back the following Wednesday. Also, the communication was lacking. Did not hear back when they said they would get back and I had to keep checking in with them. Bottom line, I would recommend this place but go in with the expectation that it will be expensive. Maybe it was my bad experience that I had to take my car back since it wasn't road tested properly but I would not assume this happens to everyone. Cheers!

I have a very niche car and one that needs top end servicing. This shop always has answers to my…read morequestions, everyone is well spoken and the prices are very fair. For the best service expect to pay the price. 100% going here for as long as I live in the area.

So very happy to have found this place!! A real Gem here in Federal Way. Excellent customer…read moreservice. Straight up work & prices. Wonderful people, very helpful. I couldn't begin to tell you how great this place is ...

My husband called and set up an appointment for my 2016 Challenger to have a part replaced. We…read morearrived only to find out that the part had not been ordered and it would take at least 2 days to even get the part. Apparently, we needed to pay for the part before he could even order it, something that was NOT explained when the appointment was set up. They will call when the part comes in and then we will need to make another appointment. So could be another 1-2 weeks. Poor communication on the part of Performance Prep

We were really happy with the customer service and the fact that our repairs were kept well under…read morethe budget we provided. The only downside was that they didn't see the oil change sticker on the front of our glove box (we had oil changed Just over a month ago at a different business). The other business also screwed up on what they did and it was found when we took car in for repairs. We didn't know that they did an oil change until we got home and were looking at the final invoice. In any event, we will go to Automotive Experts for all future lube and oil changes and other needed repairs/service.

Nick....Regarding our truck. It wasn't under my name. It was under last name of Meyer. First…read morename Thomas, Thom or Tom. 2003 Chevy Silverado. He did bring it in for work to be done. It was the last time he did business with you all. He is unable to find the receipt.

They were very helpful and reasonably priced for some wiring issues with my headlights, the job…read morewas done well and quickly with a fair estimate

Do not come here…read more Firstly the customer service was horrible, Zero communication and not only that they forced me to pay even when they never fixed what i paid for(a wiring issue with my headlights and backlights). Not only that but they took my new headlights and replaced them with different ones they never gave me my new headlights back. when i got my car back i was in disbelief about how dirty the inside was and how they left it. If i could do a 0/5 star review i would Overall just don't come here.

Chuck Dow of Valley Subaru has been servicing my 1999 Limited Edition 30th Anniversary Outback…read moreSubaru since July 2009. He recommended Sound Radio for any AC issues with my Subaru. I have received flawless technical service, customer service, and now I have ahhh cool air again running thru my AC system. I will return here anytime I need or have questions re my Outback which now has over 2K miles. icebear01

They're really nice here ! And very informative, installed a simple kill switch and showed me all…read morethe placements. Brought two vehicles in for this service. Bringing in a third to try out the other services. Something's you can't put a price on like quality and great service !!

Traveling thru Auburn we noticed our headlight was out. Of course you have to pull the bumper. I…read morecalled Skyline and John said he could get the replacement bulbs and see us at 9:00 am the next day. He gave us an estimate less than the Jeep dealership. We show up at 9:00, he takes the Jeep and is done in a little less time than he thought. Deducted $50 and off we went. His waiting room is immaculate, comfortable, air conditioned and very pleasant. If I lived here, I would definitely go back to John at Skyline Auto. He is polite, efficient and a professional.

Brought my car in for what I thought was a leaky water pump and probable timing belt tensioner…read morenoise. So I agreed to do both. during work it was discovered that the radiator also leaked so I agreed to replacing that as well. When I met with John to pick the car up he simply handed me my keys and said he wasn't going to charge me for any of the work performed due to the shops inability to correct a new starting issue with the vehicle he suggested that it runs fine and starts perfect most the time, so maybe I just drive it. Suggested I could take it to another shop and diagnose what's wrong with it but really it wasn't a big runability issue. So now I'm thinking what the heck did you do to my car, so I took it to GM in Auburn and paid for diagnosis. John expects that I should be happy with the fact I didn't have to pay for any of the work that he performed on the vehicle. In his mind evidently future repairs which are substantial plus the car I had to rent because this was my daily is all on me, not his problem. Now my car sits in the GM backlot waiting for a camshaft that is backordered for a month or two​. What I would explain as a massive lack of integrity from the shop, because this is not how you treat customers. Aaron 2014 Chevy Cruze 1.8L with 86 thousand miles. What they found was an absolute shocker.. John's shop had broken the exhaust camshaft and then repaired it with what looks to be 5-minute epoxy.. 5 MINUTE EPOXY!