My experience with Fulton Grace started off very well. Viewed the apartment a day or two within sending an inquiry. When I had questions after the tour, the agent responded very quickly and was very helpful. After verifying with the agent that there were no other pending applications, I sent my application and well as my cosigner (because I am a college student who was getting the apartment taken care of by them anyways). We didn't hear anything for over a week and after calling and texting multiple times, the agent sent a random screenshot of another agent and applicant's email basically saying the owner was going with someone else. Seeing as though I wasn't the one in the email I asked for further clarification and never heard back. The very next day I saw the listing back online which raised red flags because it appears that they're just taking people's money with no intent on renting. I reached out again, this time to both the previous agent and the one who actually listed it (still within Fulton Grace) and was told by the listing agent that my application had been denied because every applicant needs to have a credit score over 650 regardless of a cosigner. Not only was this my first time hearing of this condition, I was also hearing it from someone different instead of the original agent after being left high and dry for two weeks and needing to move out very soon. Requesting for a refund because 1. I was told there were no active applications before applying and 2. I let the agent know that I would be using a cosigner because I am a student and he never informed me that I needed to have a credit score over 650. Overall very shady business so I would be careful with this company. They're extremely helpful up until you send your money then go ghost and you're forced to jump through hula hoops to get an update on your application. read more

Fulton Grace Realty - Property Management Near Me - Chicago, Illinois

See all

Unresponsive. They clearly only care about home buyers. I've requested to tour multiple rental properties, and each time I request I get an automated email to set up a showing. Once I set it up, it's says they will reach out to confirm. Not once has anyone confirmed emailed, called, followed up, THEY DON'T DO ANYTHING. I've even called them direct, left voicemails, NOTHING. Don't waste your time here or on any of their likely fake properties and go with companies who will hustle for you. read more

I know Fulton Grace based on my interaction with Aaron Nowak- so maybe the other people there are fine. Here is the summary of my interaction- He is unresponsive and communicates when he wants to communicate. does not care much about your money or time. and represents the other party more than you. Below are the details I was looking for a rental and he sent me listings and showed me one apartment and confirmed it was available and that i should apply and close it. I applied and that cost me $100 and everything checked green on it ( credit, history etc). However he sent me a one line text that landlord does not want to rent to me ( landlord never saw me).. i asked him for further details and there was no response. he keeps sending me new listings above my budget and still is unresponsive. So engage with him with your eyes open read more

Our deal fell through we were not approved for a home loan we gave 30k in earnest money. Our agent for whatever reason built a rooftop deck without are approval was not on the contract He has been holding our money hostage in escrow because if he signs off on the contract he will have to come up with the 8k for his mistake. I have filed numerous complaints with IPFPR and the realtor ethics committee. His name is Boris Lehtman We submitted are denial letter on March 25th 2022 It is June 22nd 2022 as of this writing. I have also contacted Fulton Grace and they give one excuse after the other. read more

Moving to Chicago cross country, I was nervous looking for a place. Marshall Lee reached out to me with a generous amount of advice and information and helped me find a solid place that checked pretty much all of my boxes. read more

Worst experience working with realtors I have ever had. Looking through other reviews it seems that it is a common business practice for them to reach out, ask you a bunch of information, then never contact you again. I have worked with multiple agents, including a VP of the company and could not be more displeased with my experience. From being promised a first viewing on an apartment that wasn't even on the market to being blatantly ignored, I have nothing but bad things to say about this company. I've never rented directly from them but based on this experience apartment hunting, I would highly recommend against working with Fulton Grace read more

If you're a renter, your experience with Fulton Grace is dependent on your Property Manager's ability to communicate. In the 5 years that we've been in our rental, we've had at least 3 of them. Some were great and some weren't so great. The great ones will respond within 24 hours and follow-up with any ongoing issues. The not so good ones will forget to tell you a maintenance person is coming or forget that the maintenance people left a hole in your ceiling. Sometimes you find a great future home and can't wait to sign all the paperwork. My recommendation is to closely read the lease agreements because Fulton Grace does 2 things: 1) Could their 4.4 Yelp rating be inflated because they censor those that are unhappy? Fulton Grace includes a non-disparage clause in their lease termination agreements. If Fulton Grace cares so much about their customers, why not trust their clients won't say good things? If you care about freedom of speech, this may not be the company for you. 2) If you choose to stay, they may raise the rent on you, which is normal. What's not normal is that if you decide the rent is too much and decline to stay, they'll advertise your unit at a lower rate than what they wanted you to extend for. If you ask about extending your lease at the advertised rate, be prepared to be rejected for no reason. I've been impressed by the responsiveness of TJ, Kelsey, and Jamie and they seem like genuinely nice people, but walk into any agreement with Fulton Grace with your eyes wide open. read more

Fulton Grace Realty - Their Non-Disparagement Language - Property Management Near Me - Chicago, Illinois

Heidi, our agent at Fulton Grace, was lovely to work with to find our first apartment in the city. Heidi has great communication, answers all of your questions, and is very professional. She's great at listening to your feedback and adapting to what you need. read more

I contacted them about an apartment listing. An agent reached out to me but did not say anything about the apartment I contacted them for. She suggested I register with them so they could tailor a search for what I was looking for. That made sense so I signed up. A couple days later I got an email from the agent about a few different listings. I responded that they all looked good and I wanted to make arrangements to see them. She never got back to me about any of them. I reached out a few more times about more listings on their website, and got the same response, nothing. But I do get their SPAM emails for listings I wouldn't ever want, every single day despite having unregistered with them. I ended up seeing the original apartment I contacted them about through a different agency that actually responded to me. They set up my appointment, I saw the place, and signed the lease within a few days. TBF, this has been my experience with many rental agencies. My guess is, they have so many clients they don't care if a few fall through the cracks. The thing is though that I was an almost guaranteed sale. Unless the unit was mispresented by the ad, I was more than likely going to apply for it. They cost themselves a commission, because they couldn't be bothered to do their job, which in this case would have been fairly easy. Yeah, quality way to run a business. read more

Completely unresponsive - 7 days + to respond to requests. They even asked for banking information so that it expired in less than a day and couldn't keep to their own deadline. Tread carefully due to unresponsiveness. read more

Thank you so much for being so thorough. I have to tell you that it's been an absolute pleasure working with you and your team, especially while I was living in New Hampshire. You and your team have made the management of my condo worry free and very professional. From a landlord's perspective, you folks are the best and I can't thank you enough for all your efforts on my behalf. read more

This Real estates agency is probably one of the worst agencies in Chicago. Tiffany Vondran was my agent and to say the least did not do a good job . She's lazy and hardly communicated with me and not giving updates. I will not recommend this agency. Maybe if her clients is white she'll do a good service. Stay away from them! read more

I've been renting from Fulton Grace for over a year and they are the best. Very responsive and super friendly property managers. Any issue I have had was resolved quickly and they were great with communicating what was going on so I was never left wondering. read more

Johanna at Fulton Grace Realty was absolutely amazing to work with! She was able to help my roommate and I find a beautiful apartment with all of our wants (price, location, etc.). Moving from out of state made us nervous, but Johanna helped ease the apartment process and was always available to answer all our questions! read more

I want to begin by saying Ivan Ivanovski, who is the agent that became crucial and straightforward, to meet the requirements in which his help was above and beyond always there to make sure every step was met to the fullest, and now I have my apartment!! I am humbled and grateful for this man and Fulton Grace realty l, that made it possible for me with no stress. All I can say is thank you guys for being there for me and I highly recommend Ivan Ivanovski thank you and many blessings. read more

I spoke with a Fulton Grace realtor about helping me find a new tenant for my current apartment. After an initial phone call I did not hear from her for 3 weeks. When I reached out I got no response. I called the office and sent in the details on the unit and was promised "We'll get back to you within the day". That was weeks ago and I have yet to hear back. I understand they may be busy or uninterested in working with me but it would have been nice to hear that upfront instead of waiting for a response. read more

Very poor communication from the brokers! I dealt with two separate brokers from this company who both dropped the ball. I ended up doing business with a different firm. I do NOT recommend this agency in the Chicago, IL area. read more

Rented an apartment from start to finishing the lease in a week. Quick response and turnover.

I had a great experience with FGR in 2020 but a year later a new leasing manager took over. Speaking over the phone was avoided and emails or texts were used instead. There were plenty of delayed responses and as such my condo wasn't rented out timely. There was a confusion on where their office or which office kept my unit's keys; rent amounts promised were way off from what the market dictated, etc. and the manager's boss has been less than great to work with; especially when I tried to work things out and be reasonable on experience and expectations so that repeat business was maintained. Instead of reasonable I got the defensive treatment instead and so we're no longer working together after 3 years! read more

I own several condos around Chicago and have always used realtors to list my vacant properties. I have tried several different agencies but had not really found one that impressed me enough to use more than once. But when I found Fulton Grace a few years ago, I knew I had finally found an agency I would stay with. Fulton Grace has been extremely professional and so helpful with all of my listings. I have never had a listing stay on the market for more than a few weeks, which was not the case with other agencies. Even now with the market being slowed down due to COVID and many people leaving the downtown area, I listed one of my Magnificent Mile condos half-expecting it to sit on the market for over a month. But it was rented in less than 2 weeks! And it rented at my original asking price, I did not even have to drop the price as I had initially feared given today's market. Samantha Garcia was my agent and I have nothing but good things to say about her. She was quick to respond to all of my inquiries, extremely patient with all of my questions and concerns, and so helpful with all the paperwork and details. I will continue to use Fulton Grace for all of my rental listings in the future and I look forward to working with Samantha again in the near future. read more

Disappointing end to an otherwise perfect experience... I was really excited to leave this company a five-star review raving about how everything was perfect for the 6 years that I used them to manage my rental in Chicago. However things fell apart once I decided to sell. I found this company in 2015 when I did a search on "Chicago's best property management company", and for the first several years, it was, in fact, as close to perfect as it could possibly be. They were every reason why I wanted to hire a property management company in the first place to manage my rental since I was living out of state. A couple of months ago I decided to sell, which required a few X's and O's to be addressed in order to accommodate the buyer. I started having issues when I needed to get a repair to the air conditioning unit. I requested maintenance and very specific repairs over a month prior to close however there was very little communication or confirmation until either myself or the realtor followed up to make sure that it was scheduled. Then once it was scheduled the items that we specifically asked to be repaired were not done. This resulted in the first escalation (to company leadership) and things seemed to get better for the last couple of weeks. Fast forward to the close and sale of my place, and we realized that not all of the things we're taken care of when the last tenants moved out (which is a responsibility of the management company). Subsequent follow-up have gotten no response. I understand that I am no longer their client however this should have been taken care of while I still was and now there's no accountability. Like I said a very disappointing ending to an otherwise near perfect experience. This most recent experience has left a lasting impression. Very disappointing. read more

I was apartment hunting for my FIRST TIME apartment and I found a place to tour and I had Daniel show me around and it wasn't quite what me and my boyfriend were looking for and he asked us if we would like to tour another place same day and I was interested. The minute we entered the apartment I knew it was the one. So I submitted and application and Daniel was very helpful through the whole process very responsive and explains and reassures you how your process is going ! Although it was stressful Dan never gave up and now me and my boyfriend will be moving into our first dream apartment all thanks to Daniel Picone! read more

I am planning to move to Chicago and I was given their info to contact and find out about rental properties. The lady on the phone was so rude and sounded burnt out, she hung up on me because I wanted some info over the phone, she insisted that I would txt her with the property info which I gave her in the beginning of the phone call. This call was a great indication of how good or how BAD a property management or a real estate agent is. Do your self a favor and Do not use these people. I was lucky to find another property management where she was more then happy to help out with all the info I needed. If you need a great agent, Contact me for the info read more

After an unfortunate incident, Fulton Grace was prompt in reaching out to communicate about what occurred with transparency and honesty. I applaud Fulton Grace Realty (particularly employees Abby Felderman and Jamie Kraut) for their earnest demonstration of accountability and intention to rectify the situation. After speaking with the team, I am confident they are taking steps to address what I experienced and will make any improvements necessary to prevent it from occurring in the future. read more

couldn't even get a tour in! they list units on apps like RedFin and Zillow and when you reach out to schedule, they tell you to use Rently. Rently will have entirely different units and when you schedule a tour a realtor never shows up! disorganized at best read more

Fulton Grace has been assisting me with my property for a year now. I've had nothing but a positive experience. They are very responsive and have made things so easy. Highly recommend! read more

I have only positive things to say about Fulton Grace, but in particular our property manager Samantha Mack. When we first decided to rent our place, I wasn't sure it would be worth the money to hire a full sized property management company. After the first bump in the road (our tenants wanted to end their lease early and find others to sublease), we were sold on Samantha. Whether it was an issue with the appliances, the tenants, or just any random thing that came up, she handled every concern with a friendly professionalism that was very comforting (we don't even live in the same city as the property anymore). She always presented any problem with a handful of solutions. She's thorough, responsive, and pleasant to work with and has helped us out with multiple problems that come up in the course of renting out a property. read more

My roommate and I recently worked with Dani Sorrou from Fulton Grace Realty to find an apartment in Chicago. We were thankful to find Dani because he made the process very easy compared to what we had been dealing with previously. He was extremely helpful, especially in dealing with all of our questions as we are both new to finding apartments and had to do everything virtually. Dani was always flexible with us and guided us through the process--we really felt like we had someone who cared about our search as much as we did. We definitely recommend Dani Sorrou and Fulton Grace. read more

I recently worked with their agent Ivan to find an apartment. He was extremely helpful and insightful from the moment he reached out with potential viewings to when I signed the lease for the place! I truly appreciate all his help and guidance throughout the process. Would highly recommend his assistance! read more

We are moving to Chicago from out of state and had reached out to Fulton Grace to partner with one of their realtors on finding the perfect apartment. We had the absolute pleasure of working with Andrew-- he was available via both text & email and would always respond within the hour of one of my questions or requests! Because we couldn't be there in person to tour the properties, he would schedule tours, facetime us, and then send us a full video walkthrough as well. Andrew made the entire experience incredibly seamless and I would highly recommend working with this company & specifically Andrew for anyone who is considering partnering with a realtor when searching for an apartment!! read more

Terrible experience with Fulton Grace. 1) They allowed the owner to cut the main water line to the fridge so the ice and water dispenser did not work- they did not bother to check this until I had moved in and noticed that neither dispenser worked and it to weeks of arguing to get fixed. 2) Blinds were missing in the guest bedroom which was also a fight to get fixed because I rented the house ''as is" 3) I have a video recording of the noises heard (crawling, scratching, within the walls- it being Chicago it was rats- but the owner denied access to the attic as did Fulton Grace- I have multiple videos of hearing this scurrying from above into the ceiling and down into the walls- coming from the attic that the owner purposely denied access to). 4) My AC went out and I had to work- so I let the office know to please supply the keys to the HVAC guy, they said that was fine, when the AC guy showed up the office didn't have the keys- because the keys were with maintenance (some random man) from days before- so they have no protocol that maintenance has to drop back off keys to the office- these random men can just keep the keys on them. They didn't call and wouldn't respond to my calls or voicemails, so instead of calling and telling me they didn't have my keys, I didn't find out till I was home from work, in an 85 degree house with the AC still not working. It took them 2 days to get this issue resolved, so I went to a hotel because I was not going to be staying in an above 80 home. Avoid this company at all costs, disorganized, unethical and in major need of improvement. read more

Fulton Grace Realty - This is the room with no blinds, with a window directly across from my neighbors so they can see right in, in Chicago of all places - Property Management Near Me - Chicago, Illinois

Hughes N'Cho-Allepot was my agent when finding a property. Man, I can't recommend this guy enough. For starters, he called me saying "I am your agent, so I'm going to do everything in my power to make sure you get the property you want." I didn't take it seriously at first, because I thought that's what most agents tell their clients. I was definitely wrong. For starters, Hughes was very responsive. He responded pretty quickly to all my messages, even those outside of work hours. I was pretty stressed out about the property I was trying to get, so I sent him a lot of messages. Still, he was patient and responded to everything. Also, he gave solid recommendations on issues I was having with my application to the point where it eventually went through. Now, I have secured the property I wanted and am moving in next week. If you can choose your agent, choose Hughes. read more

I had a wonderful experience with Brian Joffe of Fulton Grace when no one could or would help us find our family home! this guy was on vacation or out of town and he stopped what he was doing and took the time too help me out! He went above and beyond. in the end we settled for what we could find In Such a short notice! But I would like to share him with you all Brian you are amazing! keep up the good work read more

The most unprofessional, unorganized and awful company I've dealt with. From changing the terms of my lease AFTER gaining my signature, costing me extra money when moving due to telling me the wrong location to obtain my keys, to being unresponsive and making me the middle man between several different employees at this company, I have not seen them do a single thing right on neither the leasing side nor property management side. To elaborate, I have had to go through Fulton grace to tour/obtain my apartment and unfortunately it did not stop there as they are now managing my unit as well. The realtor/leasing agent aspect was awful, I went through one agent to tour the property, but he had a coworker give me the tour. From that point on communication with the original agent was poor with delayed and odd response times, he did not listen to my concerns and attempt to negotiate price correctly leading me to end up with terms I could have avoided given my situation. He also was extremely unprofessional making me the middle man between him and both the agent that gave me the tour and the team from Fulton grace managing the unit. He texted me with directions to ask various questions to the other individuals from his company for him as though it is my job, also clearly just wanting a check and went silent after I signed. Next, the property management team forced me to sign the lease when we were not done determining my start date of the lease with owner. This company forced me to sign a lease with an earlier start date than agreed upon after threatening to release the property back into the market, and claimed they would be going back in to correct the terms and start date AFTER I sign the lease. I do believe that cannot actually be legal that I had to sign a binding document that they altered after my signature... might I add that when they wanted me to sign the lease and made those threats, they said I had until 3pm yet it was nearly 2pm and I had nothing in my inbox to sign! The property manager for the Fulton grace team had a rude tone over phone and email, clearly no customer service skills. Getting in touch with them in general via phone is a lost cause, which is awful when you are dealing with real estate as it is not only a big investment but very time sensitive. Next, upon moving into my apartment building, they stated in my welcome email that I could pick up the keys anytime during their hours during the week from a specific office location. As I am moving in from another state, I stop by the office on my way to my building to meet the movers I paid for, I get to the office listed in my email and everyone looked very confused, they begun to make phone calls and kept me waiting, until finally the property manager called back that my keys were at their other location, 25 minutes away and the opposite direction of my apartment where we were supposed to be moving in (and I had paid movers to be at). I go to that office and it is closed, the other office never warned me of an early closing. It is 2pm on a Wednesday, I begin trying to contact the different property management members to retrieve my keys, no one answers. Luckily a contractor that does not work for them entered the building and they answered his call to help me (but no surprise they ignored mine). I never once heard an apology from the team for the cost and time they wasted. I swear these people never work and it feels like I took on another job when I became their client when all the work and fixing their mistakes falls on me. I now have lived in my building for a week and my building manager informs me that he is missing serval pages of paperwork from me (residential agreement packet) that should have been completed through Fulton grace. He too claims it is an absolute nightmare trying to get anything done with them. I could go on and on about how they have not done a single thing right in terms of leasing or managing an apartment. 0/10 recommend and this is the first yelp review I've taken the time to write if that says anything about how awful they do business and treat clients. read more

great service and prompt responses. easy to communicate with. we were able to view the listing quickly and our agent was upfront about the whole process read more

I worked with Aaron Nowak and had a great experience. He helped me identify a great set of rental options that met my specific needs.

Fulton Grace and Samantha have been fabulous for us for so many years. Absolute extraordinary experience. It is amazing how far and beyond Samantha went to take care of our tenants for so many years. It was an honor to work with her and her team. Now that we have sold our condo, we will miss you. read more

Absalom helped me find my rental during the peak rental season where apartments were going quickly. I was very stressed and he provided me great options and helped me through the signing process from start to finish. He also was very knowledgeable and was able to answer all my questions. I would work with both Absalom and Fulton Grace in the future. Thank you! read more

Although, there was mistakes made, as a person who makes mistakes constantly I can understand how they happen and can empathise. Rodney Alex and I discussed what happened, realised we both learned from this mistake, and to make up for it, Rodney dropped off celebratory wine, which was very kind. I said things in anger, Fulton Grace is a good company, with trustworthy relators. What happened was an honest mistake and Rodney made up for it. Thank you for making it up to me, and thank you to fulton grace, in a twisted way, I still found my dream apartment! read more

Fulton Grace uses fake apartment listings so they can send you unsolicited marketing emails. They prove - at first contact - they are not to be trusted and do not care about your experience or privacy. Fulton grace listed an apartment on a third party site (in this case, Zillow) and within a few hours I inquired. I was then notified that despite the apartment having been newly listed earlier that day, it was already completely off the market. Of course the listing remained on the site for weeks after I was told it was unavailable. Do not support companies that use underhanded tactics to gain your contact information. Slimy and unwelcome. read more