Just a depressing experience. I enlisted the team at Artsign to wrap my car, I thought I did my…read moredue diligence in making sure they could deliver and trusted I had chosen the right folks based on the questions asked and answered. Quality of "Character" was brought up multiple times and believed this was the best choice. I got it wrong.
Dropped the car off on a Monday with an expectation of a week to complete. However, on Wednesday I got a call telling me they had run out of the wrap material and had to order more so delivery was going to be delayed. Thought to myself, eh, mistakes happen it will be a day longer I can wait it out, it's gonna look great!.. Well, Friday comes and I get another call with them saying since there are storms in Texas the shipment of vinyl is held up in Tennessee. Figured ok, the mess in Texas is understandable but it's FEDEX of all carriers they will get it straightened out. Monday, Tuesday, and Wednesday all come and go.. Sun has been shining in Texas and Tennesee for a week and Artsign still had no answer to when it would arrive. They could not even give me an expectation of when it might arrive, they just "didn't know" anything other than it was in Tennesee. So in frustration, I talk to the owner who listened but still couldn't provide any solutions beyond giving me $250 off the $3200 cost of the service, or I could drive my half-completed car home and just wait. They said they exhausted every option in trying to find other sources of material and that their hands were just tied. I told her in a very frustrated customer voice that I'd call her Friday and we can check our options from there and just hung up.
Thursday Morning I got a call from the installer and said that they had decided that they were going to remove the wrapping they had done and refund me my money. Told him let's hold off, it had been near two weeks and we may as well wait it out a bit more to see when it could get in. He said he would talk to the owner. IN the meantime I decided to call a shop that had the vision of how I wanted my car and in literally 10 mins I had a roll of material shipped overnight, morning delivery that would have been there Friday. I solved their problem for them. Calling the installer again to tell him the good news I got the reply, and I quote... "We decided that we are just going to take the wrap off the car, refund your money," I said, wait I have the material coming.. He replied "We are going to take the wrap off the car, we do not want to do business with you" Absolutely incredible I thought. Here I was a frustrated customer, was never rude, obnoxious (in my eyes), or raised my voice, I was just someone who was getting beat down by delays and yes they couldn't give a crap beyond saying "they're sorry".
I could appreciate the Texas situation, no one expected that, and I could appreciate the delays Fedex could have had. But yet, no one could answer why the hell didn't they order enough material in the first place? And why could I find in literally 10 mins what they said they couldn't find in days. Anyway, I picked up the car today and am off to find a new place to do business with.
These folks, Artsign I sincerely do not recommend doing business with. Their professionalism, service, and commitment to their customer is absolutely questionable.
