I recently purchased a used boat from Bay Marine Chicago and I had Jeff Kuper on the Service side…read moreof the house help me with a number of things. He went out of his way to make sure the boat was in great working order !! He performed the compression testing, changed plugs, fuel filter, changed the oil and went above and beyond with making sure the trailer was road worthy to make the long 10 hour haul back to where I live. Jeff even did an Acid wash on the boat to make it look like new !! I would highly recommend Jeff and Bay Marine Chicago to anyone needing any kind of Marine service! He goes above and beyond to make his customers happy and he performs quality work!!!

From the owner: Bay Marine of Chicago…read more We genuinely care about your boating experience. We make it our mission to recruit, train, and retain the best talent in the industry to ensure top-notch support and service for your boat. We operate using modern equipment at our outstanding facilities.

If you have a boat and need to get it fixed, do it here. They will take care of all your needs.read more

Mike and the team are knowledgeable, precise, meticulous and punctual…read more I came to them with a problem, which another shop could not get resolved for weeks. Here the problem was solved in one day and I was back on the water. Highly recommend.

I have been keeping my power boat with Larsen for at least 4 years now. They have been great with…read morereceiving and launching. Jennifer & Nikki have been a blessing. Anytime I need help with storage or arrivals they have been more than accommodating. I continually recommend them to my friends on the dock. Thank you for all the help over the years. Staff is great.

Paid Larsons to store my 34' boat trailer. Went to get it a couple weeks back in July and it was…read moreunder water along with several other trailers in one of their lots. Just got a call from their manager claiming it is my insurance's responsibility due to it being "an act of god." My primary reason for informing them was due to safety concerns. No one had informed me of the damage and had I attempted to tow my 12,000lb boat I would have found out the hard way my breaks were done. I suspect they have kept it quiet and not informed the other trailer owners of this issue. Someone gets killed due to their silence Larson Marine will no longer exist.

I'm happy to be back on Yelp. I've been using it to find smaller family businesses where I could…read morespend my money in support. I went here to have them look at a troublesome door on my RV. I worked with Danny, and had the pleasure of meeting his son. Such wonderful people. I am so glad I found them. I look forward to revisiting, but I don't look forward to the reason I would have to:) Shout out to the beautiful aquarium in the office, the high-quality service, and great recommendations. If you need an expert for any RV repair, give them a call first. I'm glad I did.

My Aqua Hot recently broke, poor timing with record cold weather here in November 2019, I was able…read moreto get a very quick appointment and even though Danny had never worked on a propane model after a short diagnostic, some overnight parts from Aqua Hot in Colorado and then an even shorter installation period my heat was working again. It's been great to have heat and hot water again! Excellent service and they were willing to be very accommodating which is great since my wife and I are full timers.

Unfortunately I have to give Bay Marine a low score due to poor customer service by salesman there…read moreby name of Ron I purchased an expensive boat there a couple years back and can't get him to replace a simple part under warranty. I am thinking of replacing my boat soon but it won't be from Bay Marine I guarantee that. I'll leave a more detailed explanation on the Crevalle owners site . John W

BEWARE OF BAY MARINE! I NEVER complain as I am a small business owner for over 25 years and deal…read moredirectly with the public. I understand that mistakes happen and good businesses work to honor their word, written agreements, and protect their reputation. I only write this after exhausting all options other than the filing of a lawsuit (pending) to get a fair response from Bay Marine. Despite me sharing open information on my concerns/damages backed by a professional experienced mechanic, video, and photos, and written work agreements, they have refused to fix the damages to my vessel which are running in the $30,000 range. Dishonest service: I paid for their "concierge" launch service which was a joke as they didn't complete the scope yet refused to rebate for work they admittedly did not do. Failure to perform agreed written work orders. There is no evidence in the vessel and no evidence provided that they completed the scope of work (winterization) properly. Signficant damages resulted as I had to replace 6 air handlers, a water pump, and two thru-hull glasses that were damaged by freezing. But Matt (owner) is a gem.. he claims that the equipment was "old" and just mechanically broke down (all at once lol). oh yeah and that the antifreeze they use breaks down in 12 months and doesn't provide protection... (i stored with them for two winters but it ran just over a year in time). Can you imagine your car freezes every year even though very few people replace the antifreeze annually? no it does not nor is it rated to do that... any excuse will do other than the truth apparently. You will be pleased to know that Matt says they do all their work "perfectly"... Unapologetic breach of promises: to research the cause of damage and determine what was damaged from freezing, the owner, Matt and I agreed that i would hire a third party professional mechanic (who they have used and still use). Matt said he will rely on those results. nice, right? That mechanic has 20+ years of expertise in these matters. Said mechanic concluded (and I shared a recorded video of same with Matt) that Bay's lack of performing the hired scope of work almost certainly resulted in the signficant physically damages to my vessel while in their custody. Yet after receiving said documentation, they refuse to reimburse for repairs or further respond. They hide their insurance. Everyone ask up front for their insurance company that backs their work as they hide their insurance carrier info. and refuse to share it when there is a claim. Nice and honest approach. the game seems to be that you must file an expensive lawsuit just to get that information. Seems like a honest approach to you? List your boat for sale? and yes, I had my $500,000+ valued boat actually listed with them during this time. they were going to make money no matter what but they are apparently just too disingenuos to make things right. RUN AWAY! BTW: It is unclear on who now owns Bay Marine and whether current ownership or prior is "legally" responsible for all this. But I did also communicate with the current manager of service who refused to help in any way. and the people that "worked on my boat" are still there so BEWARE!. My material communication for resolution was with Matt (at the seeming direction of all involved over there). Matt claims to be the owner at the time of my service work but Matt says he now "owns" the Sales business. We all want a trustworthy person representing us in the sale of our property. think very carefully before listing with Matt! a few photos attached... but i have plenty more.

Roger and Tory are simply the best around. They are quick to respond and go the extra mile to help…read moretheir clients. I highly recommend their accounting services.

Roger and Tory are simply as good as it gets. Their attention to detail is exceptional. The…read moreprofessionalism is top rate. Recommend to all

I was very disappointed in Paper Tiger Document Solutions in Gurnee, IL. They came to my house to…read moreshred a large amount of papers and to pick-up some electronics for recycling. I worked out the approximate price ahead of time and confirmed the price with the driver. The bill was double the price we were quoted. When we contacted the owner he was rude and not willing to listen to our concerns. We paid the bill and will not use them again. Cannot recommend this company.

Having never needed a service like this I was a little nervous. My salesman Frank assured me that…read moreit was going to be done easily and he delivered. I was relieved to see he was right. The truck showed up and it was shredded right there in very little time the job was done. The files were tax files so it was very important.

I needed a repair and was told I would need to pay for and leave my boat in storage this winter…read moreuntil they had time to work on it. I called in the Spring and was told the boat was too old to work on. Evidently their policy is that they don't repair boats older than 20 years and that's been their policy for years. Why I wasn't told that before I paid the $1000 storage fee is a mystery. I've been a good customer for a number of years, and you would think they'd want to make it right in some way. To date, they best they could offer is a phone number to another repair shop. What a gift. I have two other newer boats. I sure won't be taking them to Tracker.

Terrible customer service. TERRIBLE. They lie to you on repairs. Replace parts that are not…read moreneeded. Took my engine from these butchers and went to Kens Boat and Sail. Fixed in one day for half the cost. Thanks Ken!

A true family business that cares about your investment, I learned early on that if they recommend…read morefixing or doing something, do it, as it will just cost you way more down the road is the best advice I can offer. Every year, my baby girl just keeps getting better and better every year.

GREAT STAFF, AMAZING SERVICE. Highly recommend. Truly care…read moreabout customer needs. Very time efficient as well.