1. Full Service Carpet Care

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Hemet, CA

Full Service Carpet Care

4.9 (49 reviews)
Open • 7:00 am - 7:00 pm
Updated 1 month ago

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3 hours

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100%

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lien h.

I only have one word to say about the service we've received.... WOW!!!!! We just purchased this property and the carpet has been very abused but we didn't want to replace it. I'm glad we found this amazing team to help us restore our carpet!

(Long review) Scheduled them to do my downstairs carpets two days before Christmas, since I was hosting at my house for about 20 people Christmas day and wasn't going to have enough time to do them myself and still get everything else done. My carpets weren't bad, just needed routine cleaning, and the woman actually complemented the condition of the carpets when they arrived. The same woman was very nice and professional on the phone, and the pricing was fair (I believe it's a husband and wife team). Unfortunately, those were the only positives, and the reason it's a 2-star review rather than 1. They did the work on the 23rd, and the carpets were still wet/damp the rest of the day so you couldn't tell how the job went yet. At a glance it seemed fine when they left, and we stayed off the carpet the rest of the day, wrapping presents upstairs. When we came downstairs the following morning on Christmas Eve, we immediately noticed there were rust colored areas in somewhat random places and shapes all over. Some of it was angular, like they had put a product on the floor and then partially cleaned the area afterward, and the stains developed later as it dried. It was shockingly bad. The areas that didn't have these rust colored stains looked fine. To be clear, and I can't stress this enough, these were 100% NEW stains, not super dirty areas that they had failed to clean properly. It was all over, but the worst of it was in the living room which we only use a few times a year, and it's probably the cleanest are of the floor. Frankly, it looked like they hurriedly put down some sort of product in various random areas, and then didn't fully clean the floor afterward and it stained. I know she mentioned treating it with something extra since I have two small dogs, but there's definitely no clear rhyme or reason to where the stains were. Before I booked them I noticed that someone else had complained on Yelp about the same rust colored stains after their carpets were cleaned, but the owners seemed to have a reasonable explanation about why it must have have been a different company that they used (I imagine that review is still available so you can read the explanation for yourself). I called them immediately, knowing that it was Christmas Eve morning and that they may or may not be able to come out to fix whatever they did, and I sent them one or two pictures. I got voicemail but the guy called me back and he said they were out of town for the holiday. I was stuck dealing with the problem, and spent most of Christmas Eve cleaning the carpets that I didn't have time to clean myself in the first place. The rust colored stains largely came up with a normal machine carpet cleaner that I own, without having to do any pre-treating. It was difficult to photograph the stains because they don't show up in pictures the way you see them with your eyes, but I did my best to capture them. You can see the discoloration, but it's actually about twice as bad as what you see, and VERY rust colored on off-white carpet which the camera doesn't capture. I'll attach some of the pictures and you can see things look far from a freshly cleaned carpet. Also attaching one picture after I cleaned the carpet myself, though the lighting is different. I didn't have time to worry about comparison pictures. That was six months ago, and they never contacted me again to see if I was able to get the stains out, or offer to make things up to me somehow, or even to just apologize and try to figure out what happened so it doesn't happen to anyone else. I effectively just paid them to put stains all over my carpet (and I actually paid them extra). Would strongly advise using a different company unless they've identified which product they're using is causing this problem, and will 100% stand behind their work.

Ian R.

Always use Full Service, Laura and Jim are Awesome. On time, carpets and couches are glorious and it didn't break the bank! Thank you guys. Ian

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3 months ago

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4 months ago

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Jim T.

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1 year ago

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8 months ago

They did an excellent job cleaning our carpet at a very good price. I highly recommended them for all flooring care needs.

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Laura T.

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9 months ago

Jim and his crew did a fantastic job. Reliable, great communication, and excellent work. Highly recommend! Thank you guys!

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Laura T.

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1 year ago

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1 year ago

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Jim T.

Thank you Ginny!!

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1 year ago

Carpet and tile both look amazing! Great customer service and pricing! Will be recommending to everyone!

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Jim T.

Thank you very much Michelle!

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8 years ago

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Jim T.

We are so happy you liked the final results.

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6 years ago

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Jim T.

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4 years ago

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Jim T.

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7 years ago

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Jim T.

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6 years ago

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Jim T.

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6 years ago

Outstanding service! Friendly business. I used them once and I am calling them back to clean my additional rooms and upholstery furniture.

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Jim T.

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7 years ago

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Jim T.

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10 years ago

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Jim T.

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4 years ago

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6 years ago

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11 years ago

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10 years ago

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11 years ago

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7 years ago

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8 years ago

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Jim T.

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10 years ago

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7 years ago

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9 years ago

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Jim T.

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5 years ago

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Jim T.

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7 years ago

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8 years ago

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7 years ago

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6 years ago

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10 years ago

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Jim T.

we appreciate your kind words.

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6 years ago

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7 years ago

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10 years ago

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Jim T.

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11 years ago

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9 years ago

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10 years ago

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12 years ago

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14 years ago

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Ask the Community - Full Service Carpet Care

Review Highlights - Full Service Carpet Care

“Jim and Brian were very professional and attentive, I received a call the morning of and before they arrived.”

Mentioned in 20 reviews

Read more highlights

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Dora’s House Cleaning

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When Janeth and Annalee arrived at my house they were right on time…read more We went through the house inch by inch telling them all my requests for a clean house. They did that and so much more. I was very impressed how shiny they got the kitchen and so much more. Great team and great boss Shirley. Not only having to wear sunglasses in my kitchen, they were very professional and nice. I definitely recommend them to everyone.

Reply to "Owners" Remarks... To clarify the facts, your…read moreresponse misrepresents what actually happened. She knows the $80 consisted of the $40 I thought was a fair amount for the damage to the plant and stainless and the accidental $40 I sent you through Zelle. I did not decline your offer regarding the plant, and I have not harassed you; I have only asked for what is rightfully mine. Don't lie about what happened. Regarding the additional $40, I accidentally sent it to you when I intended to request the money from you through Zelle. When I subsequently sent you a request for that $40, you declined the request twice. It is therefore inaccurate to suggest that I declined to receive my money. You acknowledged that the $40 was owed and stated that you would return it by the end of the day. Despite giving you time to follow through, I still have not received my refund. My attitude changed because you would not repay me. I am disappointed that, rather than simply resolving this matter, I now have to correct inaccurate statements about my actions. I am asking only for the $40 I accidentally sent you and an honest account of what occurred. DO NOT HIRE THIS COMPANY!!! The owner, Shirley has not returned the $40 I accidentally overpaid, despite acknowledging the mistake and promising to refund me. She stated that she had no intention of keeping money that did not belong to her, but the refund still has not been issued. She has sent lengthy text messages explaining how busy she is and saying she would process the refund after completing her work appointments for the day, but the promised refund has not materialized. I contacted the authorities about the matter, and they reached out to her, but she did not respond. My experience with this house cleaning service has been extremely disappointing. Before hiring the owner, I told her that I was reluctant to hire another house cleaner because a previous cleaner had damaged items in my home without telling me. She assured me that her crews were vetted and very professional. Unfortunately, a similar situation happened again. During the cleaning, my plants were damaged and my stainless steel surfaces were scratched, despite the use of microfiber cloths. The owner initially offered to reimburse me for the damaged plant but later changed her position. In addition, I am still waiting for the return of the $40 I accidentally overpaid. What has been most frustrating is how these issues have been handled. This is about more than $40. It is about accountability, following through on commitments, and treating customers fairly. When belongings are damaged, an offer of compensation is withdrawn, and an acknowledged overpayment remains unreturned, it understandably undermines a customer's trust. Unfortunately, based on my experience and the way these matters have been handled, I cannot recommend this cleaning service. Good customer service is demonstrated through actions, accountability, and follow-through--not lengthy explanations.

Full Service Carpet Care - carpet_cleaning - Updated November 2026

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