1. Full Service Carpet Care

0

Hemet, CA

Full Service Carpet Care

4.9 (49 reviews)
Open • 9:00 am - 5:00 pm
Updated 2 weeks ago

Request quote & availability

Response time

3 hours

Response rate

100%

Services - Full Service Carpet Care

Full Service Carpet Care Photos

You might also consider

Portfolio From The Business

Sponsored

Recommended Reviews - Full Service Carpet Care

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Before!
lien h.

I only have one word to say about the service we've received.... WOW!!!!! We just purchased this property and the carpet has been very abused but we didn't want to replace it. I'm glad we found this amazing team to help us restore our carpet!

(Long review) Scheduled them to do my downstairs carpets two days before Christmas, since I was hosting at my house for about 20 people Christmas day and wasn't going to have enough time to do them myself and still get everything else done. My carpets weren't bad, just needed routine cleaning, and the woman actually complemented the condition of the carpets when they arrived. The same woman was very nice and professional on the phone, and the pricing was fair (I believe it's a husband and wife team). Unfortunately, those were the only positives, and the reason it's a 2-star review rather than 1. They did the work on the 23rd, and the carpets were still wet/damp the rest of the day so you couldn't tell how the job went yet. At a glance it seemed fine when they left, and we stayed off the carpet the rest of the day, wrapping presents upstairs. When we came downstairs the following morning on Christmas Eve, we immediately noticed there were rust colored areas in somewhat random places and shapes all over. Some of it was angular, like they had put a product on the floor and then partially cleaned the area afterward, and the stains developed later as it dried. It was shockingly bad. The areas that didn't have these rust colored stains looked fine. To be clear, and I can't stress this enough, these were 100% NEW stains, not super dirty areas that they had failed to clean properly. It was all over, but the worst of it was in the living room which we only use a few times a year, and it's probably the cleanest are of the floor. Frankly, it looked like they hurriedly put down some sort of product in various random areas, and then didn't fully clean the floor afterward and it stained. I know she mentioned treating it with something extra since I have two small dogs, but there's definitely no clear rhyme or reason to where the stains were. Before I booked them I noticed that someone else had complained on Yelp about the same rust colored stains after their carpets were cleaned, but the owners seemed to have a reasonable explanation about why it must have have been a different company that they used (I imagine that review is still available so you can read the explanation for yourself). I called them immediately, knowing that it was Christmas Eve morning and that they may or may not be able to come out to fix whatever they did, and I sent them one or two pictures. I got voicemail but the guy called me back and he said they were out of town for the holiday. I was stuck dealing with the problem, and spent most of Christmas Eve cleaning the carpets that I didn't have time to clean myself in the first place. The rust colored stains largely came up with a normal machine carpet cleaner that I own, without having to do any pre-treating. It was difficult to photograph the stains because they don't show up in pictures the way you see them with your eyes, but I did my best to capture them. You can see the discoloration, but it's actually about twice as bad as what you see, and VERY rust colored on off-white carpet which the camera doesn't capture. I'll attach some of the pictures and you can see things look far from a freshly cleaned carpet. Also attaching one picture after I cleaned the carpet myself, though the lighting is different. I didn't have time to worry about comparison pictures. That was six months ago, and they never contacted me again to see if I was able to get the stains out, or offer to make things up to me somehow, or even to just apologize and try to figure out what happened so it doesn't happen to anyone else. I effectively just paid them to put stains all over my carpet (and I actually paid them extra). Would strongly advise using a different company unless they've identified which product they're using is causing this problem, and will 100% stand behind their work.

Ian R.

Always use Full Service, Laura and Jim are Awesome. On time, carpets and couches are glorious and it didn't break the bank! Thank you guys. Ian

See all

2 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 months ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 1
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Laura S.
10
26
11

7 months ago

They did an excellent job cleaning our carpet at a very good price. I highly recommended them for all flooring care needs.

Business owner information

Photo of Laura T.

Laura T.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Helen A.
11
66
25

8 months ago

Jim and his crew did a fantastic job. Reliable, great communication, and excellent work. Highly recommend! Thank you guys!

Business owner information

Photo of Laura T.

Laura T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 1
Love this 0
Oh no 0
Photo of Ginny M.
52
52
11

1 year ago

Business owner information

Photo of Jim T.

Jim T.

Thank you Ginny!!

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Carpet and tile both look amazing! Great customer service and pricing! Will be recommending to everyone!

Business owner information

Photo of Jim T.

Jim T.

Thank you very much Michelle!

Helpful 0
Thanks 1
Love this 0
Oh no 0
Photo of lien h.
34
81
72

8 years ago

Business owner information

Photo of Jim T.

Jim T.

We are so happy you liked the final results.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 1
Oh no 0

7 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Eric J.
0
22
20

6 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Joe G.
138
9
1

5 years ago

Outstanding service! Friendly business. I used them once and I am calling them back to clean my additional rooms and upholstery furniture.

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Ian R.
52
4
2

10 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0
Photo of Joshua H.
25
66
111

10 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 1
Thanks 1
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Jen B.
131
7
2

7 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Joe A.
217
76
55

8 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Lea S.
0
126
133

10 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Leena M.
119
15
2

8 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Jim T.

Jim T.

we appreciate your kind words.

Helpful 0
Thanks 0
Love this 1
Oh no 0

6 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Business owner information

Photo of Jim T.

Jim T.

Helpful 0
Thanks 0
Love this 0
Oh no 0

9 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

11 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 1

10 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of C K.
2
37
1

12 years ago

Helpful 0
Thanks 0
Love this 1
Oh no 0

14 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Ask the Community - Full Service Carpet Care

Review Highlights - Full Service Carpet Care

“Jim and Brian were very professional and attentive, I received a call the morning of and before they arrived.”

Mentioned in 20 reviews

Read more highlights

You might also consider

MaidPro

MaidPro

(107 reviews)

Wonderful experience. I booked by phone with a professional rep. We discussed my home type and…read morewhere I wanted focused cleaning and scheduled the day. Two cleaners were assigned to my home. One arrived early, the other came within the arrival window. Both wore masks and brought all their cleaning supplies. I booked 4.5 hours of cleaning so the two of them were here for a little over two hours. Both were sweet, polite, professional and had a nice professional appearance and friendly demeanor. They truly did a great job! I had Elise and Monica and would definitely request them again. I think it was Elise, she even made a toilet paper rose and made me feel like I was at a fancy hotel :). What I really liked was they left me this huge checklist to mark everything they did with a nice little note at the end. I've never had a cleaning service provide a checklist. I loved that. I paid slightly more for this service than other cleaning services I've hired, but it was well worth it. Thank you MaidPro, Elise and Monica.

What a disappointment! I was in need of house cleaning services and picked them. The first time…read morewhere you pay for a deep cleaning was fine, they house was clean. Obviously deep cleaning is just the first time, but the second time, standard stuff like dusting was missed in a lot of locations. When you book a service and pay well over $400 you expect the basics to get done. What is worse, the people checked on their check list it was done. The last time was just before I hosted a baby shower and I am so angry about how awful that cleaning was. My formal living room was not vacuumed at all, my sunroom was vacuumed half ass, there was dirt in the corners where they should haven taken out a vacuum wand. Places weren't dusted again and it felt like my floors weren't even mopped. I had to set up for a baby shower, cook for it then I had to clean myself when I paid MaidPro. Do yourself a favor and go somewhere else.

Dora’s House Cleaning

Dora’s House Cleaning

(108 reviews)

When Janeth and Annalee arrived at my house they were right on time…read more We went through the house inch by inch telling them all my requests for a clean house. They did that and so much more. I was very impressed how shiny they got the kitchen and so much more. Great team and great boss Shirley. Not only having to wear sunglasses in my kitchen, they were very professional and nice. I definitely recommend them to everyone.

First, I want to mention that the owner provided exceptional customer service and quick responses…read more If the actual cleaning was done with the same attention she put into communication with me - it would have been amazing. I found this company through Yelp, which I believe had a quality guarantee. I'll have to look into that more, but I did use the service through the app to get a quote. However, I think most people reading reviews are looking for the quality of the actual cleaning service and that was not up to par. I purchased a Move-In service for a newly purchased home. My home is older and certain surfaces have limitations, but the overall quality of the cleaning aside from those factors was below normal expectations. Although I checked what I could during the initial 24-hour period they allow for touch ups - I couldn't possibly have caught everything. I noticed numerous missed areas over the following week. If you use this service, make sure to check evvvvvvverything, every single thing. I arrived at the tail end of when the cleaners were here so I was able to point out several areas and they did rectify them on the spot, like base boards not wiped, doors and handles not wiped, flat services in the closets not wiped. When I was showing an area, one woman tried to justify by just wiping with a dry rag and nothing moving, and I had to wet my own T-shirt and rub the area to show her that the area could be cleaned. After they had left, I started discovering more and more areas that were not cleaned adequately and I did send several pictures to the owner. She was very caring, very sincere and did send me a $50 refund, which I did appreciate. Considering the number of items that were not cleaned, $50 was a kind gesture but was not sufficient enough for me to give them another chance. For example, the pull out drawer under the oven had food crumbs in it. There were cobwebs along the base boards in the kitchen. I put my towel over the shower to dry and it had not been wiped at all and made the towel dirty. They were supposed to clean the garage doors for an extra $75 and only hosed them with MY hose, which I could have easily done. The actual webs, debris and drippy something marked were still there. My sister and I enter up cleaning those together with a sponge. I was told that the light switches were sanitized but couldn't be cleaned. My sister and I were able to clean them. If all you're using as a dry rag, which it appeared to be what they were doing then yes the light switches would not just wipe clean, but with the rough side of a sponge, they were cleaned quite easily. A couple blinds were broken and the lint catcher had a small tear in it. It's a little bit difficult to push in. You have to do it very carefully so I know they didn't do it on purpose. I used a move out service in San Diego and was blown away with the attention to detail and cleaning that was done in my old place. After catching all the areas that were missed in my home I really really scrutinized my old apartment's cleaning, but it was magical! I just hope I can find something like that out here in Menifee.

Full Service Carpet Care - carpet_cleaning - Updated October 2026

Loading...
Loading...
Loading...