Tomas was incredibly helpful, extremely knowledgeable and had a wide range of selections to try.read more

Customer service is everything!…read more I highly recommend this business as you cannot put a price on customer service. They also sell quality shoes for a good price.

If you are dressed app to be outside, being outside is a joy!…read moreLove their socks, shoes, pants, shirts, winter coats, etc Staff is patient, kind and wonderful! And you get discounts!

This outdoor sporting goods store just does it right. Back when I was climbing a lot, I used to…read morehit EMS for all my needs, from chalk to carabiners. With the epic failure of attempting to rent kayak paddles at Puddle Dockers, we hit EMS instead. ¡IMPORTANT! If you read nothing else, read this. If you're looking to rent a kayak or paddles, look no further. ¡IMPORTANT! What would have cost us $20 a day (returned by the end of that same day) to rent from Puddle Dockers ended up costing us only $5 per paddle per day from EMS... returned by close of business the -following- day. You do the math. Plus, the store itself is huge, it sells tons of other outdoorsy gear, it's climate controlled, carpeted, and has funny, helpful (not to mention super hunky) staff. Admittedly, our sales associate had to figure out just exactly how he was supposed to check out paddles to us, but got it all sorted out with a little free humor and wit thrown in, gratis. Basically, it's everything that Puddle Dockers wasn't. Seriously. Catch my drift? [No pun intended on that last bit.]

I am from Long Island and ran into an issue with boots I purchased at the Roosevelt Field Dick's…read more The team at this store was super helpful and resolved my size issue. I'll use Dick's in the future given the great customer service. Thank you!

This is the original (remaining) Dicks from 1948. I got the store's history from the cashier while…read moreshopping. We were visiting a cousin in Binghamton while in-route to a meditation retreat in Quebec. I had phoned a day ahead from Bristol VA. A friendly man named Jim, said he would put my name on a Field and Stream 4 person Wilderness Lodge (tent) and hold it until we arrived. It was on sale from $160, regular price, to $120. I found the store and the people to be fabulous. The thinnish aisles filled with stuff would be any sportsman's dream. We went on to the retreat and set up our "Taj Mahal" as a fellow camper called it and slept quite dryly even during a rain. The tent included a 4x9' vestibule which was an outer flap which allowed us actually keep our suitcases outside the regular sleeping area. I extended a tarp from underneath the tent out the additional 4 ft for a nice vestibule floor where we removed our shoes before entering. Inside, 7' x 9' , we had plenty of room for two twin air mattress with sleeping bags. If I lived anywhere near the original Dicks in Binghamton, I would for sure be a frequent customer.

excellent and knowledgeable service, it was a pleasant experience purchasing my first shotgun. I am…read moregetting all my sports gear from this store from now on.

I have purchased and sold many items through John. Fair, honest and dependable. I highly recommend…read morethis business.

Love REI and was anxious to see the new store in Ithaca that had opened…read more I was disappointed. It has the same high quality products but seems very small and short in inventory compared to the REI stores I've been to elsewhere. What really blows my mind is this is in ITHACA whose signature activity is hiking AND SENECA LAKE and they have no kayaks or paddle boards or really anything related to water activities. I was absolutely shocked as I wanted to look at some of those items and there is nothing here. Dick's sporting goods in godforsaken Binghamton has more water activity items than REI. I truly hope this is a temporary issue they will rectify. Huge disappointment.

"Z" ditto perfect job of helping me if I am malfunctioning Garmin phone and was able to reset it…read more She could not have provided better customer service. She did not know the answer, but she was able to figure it out unlike me. Give her a promotion she made my day!

There was wayyy too much stuff for the space and it ended up feeling very claustrophobic in here…read moreand unorganized. I was stepping over stuff on the floor and brushing against hanging clothes. A lot of the clothes were also in bags, and I'm not sure how people would know what they're looking at without fully unwrapping them which seemed impossible in the space. It ended up feeling really junky and I got out of here as soon as possible. It would work for them if they cleaned up a ton, displayed their clothes differently, and put away about half of the stuff out.

If I could give this less than 1 star....went in browsing and at first was greeted by owner. My son…read morefound a north face zip that he liked and wanted to try on. Owner pointed out it was a women's item (which at first as being helpful) and when we asked if there was a mens version and he said no and then a bizarre interaction ensued. Basically the owner got AGGRESIVE insisting that MEN don't buy WOMENS clothes (um, what) also it's a black zip up so...zip it. His ridicule of my 16 year old escalated and as we decided to leave and not give any $$$ to this man (who started out cranky but legit is mentally unwell and possibly dangerous), he started approaching us to the point that I put myself between him and my daughter. We felt threatened and unsafe and needless to say wouldn't return if our lives depended on it. How this biz is still open is an utter shock. Clearly Ithaca isn't the community I thought it was to allow this place to stick around.

Great selection of various essentials and excellent client service. Will definitely make the drive…read moreagain.

I took a quick walk through while waiting for my wife who was shopping nearby. Almost like Bass…read morePro but maybe not quite as enormous (but close). Really nice display of taxidermy in the back of the store, with multiple species depicted. Stopped to use the bathroom and it was decently clean. They had a big "Clearance sale" banner up out front but the only things on clearance were clothes, no actual outdoor gear.

MSG is what great customer service is all about, that were so helpful setting us up for the gear…read morethat we needed for some local lake fishing, fishing licenses, and information on the fishing he local types of fish, and the bait that we needed. I noticed they also have a great selection of rifles, pistols, and hunting bows, with some very competitive prices, why couldn't NJ laws be like this...???

Everyone is friendly and knowledgeable and especially patient with questions. Great selection…read more Convenient parking.

Honestly I don't know where to begin! This is our go to for all if not most our gear needs, where…read moreto go on hikes and conversations! Not only can you find awesome and increíble gear you will be welcomed by a super down to earth presence of Lisa! I literally go in just to talk to Lisa! Every single item I have purchased has exceeded my expectations!

Fantastic little store, very helpful and knowledgeable about trails and hikes in the area.read more

With exception to the wrong phone number listed in the app Yelp, I was able drop by to shop. This…read morestore was busy but service was great. It was fortunate this store had a size 14 medium in men's moccasins I was very pleased that I could get a replacement pair locally!

Great experience, including friendly staff that was truly helpful and not just passing their time.read more