A couple of days ago, my work colleague said she wanted a drink from this place and I said I would pop along and see what was on offer. The young woman behind the counter appeared to be sullen faced, miserable and/or tired. When my colleague ordered her drink, a fixed grin appeared on the servers face and I enquired if I could have a sample. I said I was diabetic and just wanted a very small taste. No point in spending £3.95? on a drink if I didn't like it, I thought. They don't offer samples but they do offer a drink which is "made out of celery and other veg stuff, which tastes like grass, if you like that type of thing", she said. Overall, she was quite negative in her customer service.
No thanks, I replied. I didn't order a drink at all, so not really able to offer a review as such. But what I came away with was the thought that, if I'd been a Mystery Shopper or inspector, what then? And how come her response dampens the description of the juices at this bar, on the bullring website which states the drinks are "Bursting with luscious fruits, their smoothies and juices ensure that getting your 5 a day is fast, convenient and TASTY" ? read more