I wish I could give more stars. What can I say, these folks have saved my bacon again and again. I went out to drive my 1995 P.O.S. truck at 7:30 Friday morning to find it wouldn't turn over. Clearly there was battery, but the engine didn't engage. Tried jumping before that with one of those toy chargers you can get anywhere as well as neighbors' cables. Finally, I called AAA thinking maybe battery had enough juice but not enough current. Nooooope.
AAA called for a tow and asked me where I wanted them to take the truck. Hmmm.... take it to the popular yuppie place with high-end cars? I thought I could depend some neighborly help from them, a local shop. When I called them and they told me their hourly rate, I recalled a bad incident where they almost gouged me hard for what turned out to be a very simple repair that I got done for 1/7th the cost in San Francisco.
While the AAA tow was getting ready, I also called 24:7 and remembered all the times 24:7 helped me in a jam with nails in my tires, new tires and shocks, dead batteries, and so on....right away, and reasonable.
I felt so much better after calling 24:7 even though they told me they might not be able to diagnose it that day, but they did! Their hourly rate was about 10% better than the high-end place! AAA took the truck there and a few minutes later I went to 24:7 to make sure they had all the info and my permission. Later that day, they gave me low-down on what was wrong but that the part wasn't available yet and that it would be done Monday! Early Monday morning they called to tell me exactly what was wrong, exactly when it could be finished, and exactly how long it would take, and when to expect it! They then texted me later in the morning.....1.5 hours BEFORE it was supposed to be ready...yes. EARLIER! After explaining it to me, another old dude who USED to work on his own cars, I completely understood the issue and they even gave me the option of installing something else but would cost a lot more. Instead of pushing the added labor and part they encouraged me to wait and make sure the car was fine with the parts they did install and if there was a further problem, that they'd have the additional part ready. They actually wanted to SAVE me money! I tell you, these folks are PRO's and they are communicative and responsible. I feel kinda bad putting this out in the open as I want this to be my secret, but that's not cool. I want everyone to know how awesome this place is, and has been to me. They really saved my bacon! Again! read more