I would give this company zero stars if I could, but unfortunately one star is the lowest option.
I would not recommend this company to anyone considering new flooring installation. As shown in the attached photos, the flooring was improperly installed--specifically, no moisture barrier was placed over the concrete subfloor. As a result, the planks are now lifting and coming apart throughout my entire downstairs, after only four years.
When I reached out to the company, they attempted to blame normal mopping as the cause. That explanation is unreasonable--floors are meant to be cleaned, and we clean both our upstairs and downstairs the same way. The issue is isolated to the downstairs only, which further points to a clear installation problem, not maintenance.
We sought an independent contractor's opinion, who confirmed that concrete can release moisture and chemicals, and that a proper moisture barrier should have been installed to prevent exactly this type of damage. This was not done.
Overall, the company has been unhelpful and unwilling to take responsibility for what appears to be a clear installation failure. Think twice before using them. read more