Do not bother to purchase anything for pick up! I purchased seat covers on line on a Sunday…read moreevening, got the email that my order was ready for pick up, drove 40 minutes to this Odessa store to pick up my order Monday morning but they couldn't find where they put it! So not only did they lose the item, they didn't have anymore in stock. You'd think they would be a little more organized & have a specific location for pick up orders that have been paid for! After wasting another 30 minutes waiting around while they tried to figure out what happened to my purchase, I just got a refund and left, definitely won't be back!

Employees were very nice & helpful. I had to go back like 3 times to get the right part & they were…read morevery patient with me.

My daughter and I were driving from Alabama to California and the check engine light came…read moreon....ugh! AutoZone has a diagnostic tool to figure out why the light came on for free which was super easy to use. The report said that we had air flow issues. Abel Soto, Store Manager, was extremely helpful and explained to us what the problem was and how to resolve the issue. He even said that he would come out and help us as soon as another employee returned from making a delivery. We replaced something and cleaned something and Abel reviewed our work and said we were good to go. I'm happy to say that we made it home without the check engine light turning on again! I am so glad that we headed to AutoZone. Abel's customer service was amazing.

This is my local autopart store, across the street from O'Reily's. Love the store, always a good…read moreexperience with good people. Today i was so complicated due to confusion but Paula gave me her full devotion. Great person.

These morons don't even know how to change a battery In a Car. We waited maybe 30 minutes before he…read morecame in and said, we aren't able to change this battery. When asked why, they simply stated we don't know how and don't want to mess up your car. Morons!!!!

I first came in to check the charge on an old battery. The gentleman that helped me was Justin from…read moreStore #1554. This was the best costumer service I have received at an auto place in a really long time. They checked my battery and deemed it was unusable. Afterwards they ran their system to see if they had a replacement. Luckily they had the exact one I needed. When he brought it up to the counter, without me asking, he offered to help me replace the old one with the one I just purchased. Since 2 people are better than one I said "let's do it"! He did most of the work but we knocked it out in about 10 minutes or so. It was cold+windy and he was in a tshirt, not once did he complain and went strait to work on the battery. You don't see that type of work ethic anymore and it's such a delight when you do. For as long as they keep people like Justin, I will keep coming back. This is my go to spot from now on. If you make it out to this store please ask for Justin. He'll make your life a whole lot easier.

This town had an old rustic feel to it, strangely reminiscent of the smash Blockbuster hit Friday…read moreNight Lights... Autozone!!!!!!

I had a warranty for a part from them so when me and my mom went to go get a replacement for the…read morepart they instead just gave us excuses and stated that the warranty we paid extra for was not valid because it must of been put fault the part broke... my mother was then asked if she wanted the manager to check out the car in question and she said yes. The moment my mother walked out with the manager I heard several employees talking poorly about my mother. I am assuming they didn't see me because the moment I walked around the corner they just got qu and looked at me. At least the manager checked out the car but I am definitely not impressed by the unprofessional behavior from his employee.

Hands down, some of the nicest people we have ever met. Period. They were super sweet, extremely…read moreunderstanding and went above and beyond to make sure we got the parts we needed. I couldn't have asked for more

I was returning home from a road trip to El Paso when my Nissan decided to have a fit and put…read moreitself into power saver mode. I was not able to drive over 50mph. It started up the mountains. I ended up driving it 2+ hours to this O'Reilly's store after the Odessa Nissan dealership told me they couldn't get to my car for 3 weeks! Chris at O'Reilly ran the diagnostic on my car and was able to reset it, which seemed to fix everything. Damien helped me get a new air filter and they both helped me change it. They were so kind and informative. I was definitely stressed and not sure what to do. After visiting this store, my car was running fine and we were able to drive the remaining 5 hours home with no problems. Thank you to Chris and Damien! You were my heroes yesterday!

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I prefer not to share the details. But these guys bent over backwards for me. They made the…read moreimpossible happen and i am blown away at their persistence to help and make it happen for me. Thank you guys

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

On Friday, January 24th I went into the O'Reilly's at 601 E 42nd in Odessa Texas. I was helped by a…read moreyoung man named Fabien. It's been a rough few months after losing my 19 year old grandson in September so to add more vehicle problems was depressing. Fabien was kind, compassionate and patient with me that day. He was very helpful with my issue at hand. Problem solved! Every employee at this location including the manager give excellent customer service. And from my own experiences and observation they treat all the customers with kindness, respect and expertise. Way to go! What a blessing to us customers

extremely rude manager I was waiting there for a good min and I needed to get out fast had a…read moresomething going on at home and the manager was extremely rude there where 3 employees and nobody could ring me up for the purchase for no reason while the manager was in the back doing god knows what extremely unprofessional and rude couldn't even say sorry for the delay I was first in line then he helped a diffrent customer that was behind me