Honest, very competent and always willing to answer questions. Work is always done well, and I…read moreknow that the owner stands behind his work. I have taken my car to K&N when dealership says they can't duplicate the problem I am having. Owner is willing to take the time to duplicate the problem and fix it! I had brakes replaced at dealership. Rotor was out of round but problem did not happen until car had been driven on highway for a while. I took it to the dealer (still under warranty) explained problem. I was told there was nothing wrong with brakes. So I drove it until it got really bad, but decided not to bother with dealer (work was still under warranty) and I took the car to K & N because I knew the owner would listen and believe me, which he did, and he fixed the problem,

I used to take my cars to him, but a few years ago, and I heard more of this, just my take on it,…read moreand I asked to look at it and then let me know what problem was and how much, and if he would charge for estimate. He said no not gonna charge. Well I went by that afternoon and asked what it was and he said it was something in the ignition. I said ok let me save up some money and I come back. He charged me $90 and said sorry but have to charge you period. I got taken, I Never went back and heard others havent either.

super great service got me in quick n fast on replacing my valve stems also appreciate the customer…read moreservice from the technicians on handling my wheels with care

shitty ass people with shitty ass attitude, and doesn't know how how to change tires properly when…read moreyou of money you expect your shit be done by the best just shitty people

Friday October 7 2018 I was headed home to Austin with a loaded down trailer, my wife , daughter…read moreand 2 dogs. I crossed a railroad track in McCamey and busted a leaf spring in the middle of a flash flood. My wife contacted Jerry and gave him demensions of the spring on my old travel trailer as I removed the broken one and got ready to head back to Odessa. Jerry's diligence is a direct reflection of Premier customer service. He didn't give up on finding the right parts to get me going again. The parts where correct, the price was great and the service was excellent! Thank you so very much!! God bless you

From the owner: Specializing in: - Truck Equipment & Parts…read more- Wheels-Aligning & Balancing - Auto Repair & Service

I had a warranty for a part from them so when me and my mom went to go get a replacement for the…read morepart they instead just gave us excuses and stated that the warranty we paid extra for was not valid because it must of been put fault the part broke... my mother was then asked if she wanted the manager to check out the car in question and she said yes. The moment my mother walked out with the manager I heard several employees talking poorly about my mother. I am assuming they didn't see me because the moment I walked around the corner they just got qu and looked at me. At least the manager checked out the car but I am definitely not impressed by the unprofessional behavior from his employee.

Hands down, some of the nicest people we have ever met. Period. They were super sweet, extremely…read moreunderstanding and went above and beyond to make sure we got the parts we needed. I couldn't have asked for more

I prefer not to share the details. But these guys bent over backwards for me. They made the…read moreimpossible happen and i am blown away at their persistence to help and make it happen for me. Thank you guys

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Some days you can get help real fast and friendly service, others day not so much. Seems like…read morethis is only location that has some of my last minute parts in stock for my car.

I need a fuel filter for a diesel pony tank. Auto parts girl: What's that? Me: (in my head) what…read morethe... A friendly reminder to not go to auto parts stores run by women. Do you have any filter wrenches I could use to take it off and show you? Lady: No

On Friday, January 24th I went into the O'Reilly's at 601 E 42nd in Odessa Texas. I was helped by a…read moreyoung man named Fabien. It's been a rough few months after losing my 19 year old grandson in September so to add more vehicle problems was depressing. Fabien was kind, compassionate and patient with me that day. He was very helpful with my issue at hand. Problem solved! Every employee at this location including the manager give excellent customer service. And from my own experiences and observation they treat all the customers with kindness, respect and expertise. Way to go! What a blessing to us customers

extremely rude manager I was waiting there for a good min and I needed to get out fast had a…read moresomething going on at home and the manager was extremely rude there where 3 employees and nobody could ring me up for the purchase for no reason while the manager was in the back doing god knows what extremely unprofessional and rude couldn't even say sorry for the delay I was first in line then he helped a diffrent customer that was behind me