I had an amazing experience when checking out at this store. I realized I bit off more than I could chew with self checkout 3 kids and a crap ton of groceries. MARK!! Mark was amazing patient and helpful. I almost expected a snooty attitude being that I had so many groceries. He helped me make it easier any way possible. He got me an extra cart. He helped put groceries in the cart. He was so kind it was so refreshing to have him help me out like that. Thank you mark! Your amazing! You made my choice between Walmart and Fry's much easier now! We will be back! read more

I'm usually not one to write negative reviews, but in this case I feel it is necessary. I understand this manager was following procedure, and I'm not upset that she couldn't provide me with a refund because I couldn't find my receipt, procedure is procedure, rules are rules, and I get that. What mortified me is the  experience leading  up to being advised what procedure is. This  "customer care" associate didn't care. I don't shop at Fry's often if at all and after this experience, I will not be going to this location again. Reality is, the same products can be purchased else where. Living in the Vail area limits options but I will be more than happy to take my business to Safeway. I will also be sure to pass my experience along to others so that they can make informed decisions about the type of customer service they wish to receive. When I came in tonight, I stood at the customer care desk for maybe 5 minutes with out the customer care representative, who was the manager for the night, acknowledging that I was there. I was basically ignored that entire time. There was not "just a moment I'll be right with you" or anything along those lines. At this point I walked up to the cashier who was working the self checkout and asked her if they happen to do returns at this time of night since it was quite late and the store was near closing. She advised me that they do and to go to the line I was just standing at and that the manager/associate would be able to assist me there. I then proceeded to go back to where I was standing with no acknowledgement from the representative Francine. It took the cashier from the self checkout, and quite possibly another associate, to walk up and tell her I was standing there, for my presence to be acknowledged. I was then greeted with a "we are closed up here, what do you need" in a tone that made it clear I was inconvining her. As someone who has worked in customer service for the past 9 years, I was appalled by the lack of common courtesy. No friendly hi, or sorry for your wait, not even a oh I didn't see you there. She was in no way interested in assisting and at that point I should have just walked out. She proceeded to treat me like I was stupid when I told her that I did not have a Fry's card, because as I stated I don't shop there very often(will not be shopping there EVER again), asking me how I bought it if I didn't have one, rather than just telling me without a receipt she could not do the refund and because because I didn't have a Fry's card she would be unable to look up the purchase. I had to explain that people buy things with cash, and do pay full price. Shortly after I called to get the name of the associate who assisted me, only to be waiting on the line for 10 minutes. literally 1 minute before close they answered. I don't know if that's typical for stores when it's close to midnight, but I would assume, with minimal customers, someone would be able to answer a phone. Because she assumed when answering that I was "the girl who just came in for a refund" I can only assume the call wasn't answered promptly in the hopes I would just hang up (my number was provided to them, in an attempt, which I knew was futile, to locate my purchase).  I was then promptly informed, after asking for the name of the manager for the night, that she has already emailed her supervisor about the situation and she was following procedure. No emapthy or anything else. I did inform her that it wasn't the procedure that I was upset about, it was the experience, the phone call only increased my level of irritation. I was informed to call in the morning and talk to a supervisor, which I will definitely be doing. If you don't care about customers and you don't care about providing a positive experience then you should not be working in a customer service industry. The lack of customer care and just basic courtesy was astounding. Within their corporate values and mission statement is: "Integrity : Living our values in all we do, unified approach to how we do business and treat each other."  If this is at all a demonstration of that, then I will be more than happy to take my business elsewhere. read more

No military discount on Veterans Day! You will also be charged .50 when you ask for cash back.

It's a very clean store and the workers are very friendly. I don't like that they now charge $6.99 to to use their pick up and deliver is $10. I liked the pick up so that I didn't have to go inside with all this covid still going on. Even though they made mistakes, I liked it. read more

I have shop at Fry's at least 2 times a week since it opened and have always enjoyed the experience. The produce (young guy) has been really helpful. The deli is a different story. Yolanni ( or whatever her name is)makes me feel like I'm annoying her just placing an order. I'm always waiting for them to finish their conversation before they help me, even if I'm the only person there. The rest of the store staff have been helpful and courteous. The deli staff needs to get their act together. read more

This is the Fry's we shop at 95% of the time. The vegetable and fruit section is always full of fresh produce and well-stocked. Most of the employees in the produce section are happy to cut a cabbage in half for you or give you a sample of an orange so you can check the flavor .. nice services like that. The store is very well managed and you will often see the manager on the floor checking shelves, greeting customers; really running the place. read more

Love this fry's!!! The ladies who work self checkout are always so friendly and helpful. I'm always asked if I need help while shopping. The produce guys always ask if I'm finding everything ok too. Workers seem like they enjoy working there which makes for a pleasant shopping experience. Only gripe I have which they probably have no control over is people who put their dogs in the shopping cart while shopping. I've seen it everywhere I go in Tucson! read more

My favorite grocery store, I think they are wonderful but they need more gluten free items like Safeway.

Attention Senior Citizens: You have no business shopping here on the Weekend; You're retired. You have all Monday through Friday to get your shopping done while the rest of us are at Work. Thank you. That is all. read more

I don't know what has happened in the last 6 months that has caused this store to go so far down hill but recently I was missing 3 items and when I called they said must be it was given to someone else. Cashier Mary was the one that checked us out. Anyways when I talked to the manager and instead of pulling up my order over the phone and returning items I was to come in to get the items. This place went went from 5 stars and managers correcting the one situation where I was missing part of my ClickList and them even delivering it to "come in and pick up the items and see customer service with your receipt. This is the only place I grocery shop but frankly the customer service and whomever took over or whatever changed is causing this place to loose my business. read more

This is by far the one of the better grocery store around Vail area. Selection of diverse product lines and customer friendly workers. I pick this location over the one on 22nd Street. read more

I see that the Fry's store at Rita Ranch will be doing some renovations. I went to the store today and saw some metal fences right out front and back side (by Houghton Road). My question to this Fry's store planners/management...is the upgrade/renovation for the Men's and Women's restroom included? Both said restroom has a stench that can't be over masked by all the refresher being hang or sprayed in it. Honestly, sometimes I think that this Fry's store smell like some of the rest areas along I-10. Just wondering... read more

There are a few things that I can't get elsewhere close by and have to come to Frys. Invariably the lazy staff here never disappoints my stereotype of them. From a cashier who won't help me bag my own groceries to "courtesy" clerks who are too busy socializing with each other to bag to produce clerks who give you a blank stare when you ask a simple question ("do you carry sweet onions?"). Honestly, at Safeway, I shop the specials and probably pay less. I have more choices typically, get offered tastes of new produce, and find true courtesy clerks who are available and ask if you need any help finding anything. So the pushy hoardes can continue to shop at this Frys. I'll slink in, buy the few items I have to, and leave as quickly as I can. read more

Always great service and products! Also, like the rewards points on gas!

I thought I had written a review of Fry's before. This is one of the larger grocery stores in Rita Ranch. They have a large selection of just about everything. This Fry's comes with gas station, bakery and a deli counter. There is also a Starbucks on the inside. They have checkout lanes with cashiers and several self checkout positions. The store is clean and the people who work there are generally friendly and willing to help. read more

So I ordered a cake a week before and it's still not finish at the time they asked me when I needed it done. I called this morning and they told me it would be ready. Ridiculous Also the chicken I purchased was Rancid and they wanted me to pay for half for fresh chicken Safeway is much better and the service. Oh by the way in still sitting here waiting for this birthday cake.. and they bring out the wrong cake. For my kids 5th birthday. Horrible read more

This location is THE BEST Fry's in all of Tucson. The store is kept well stocked and clean. They recently renovated and reorganized the store about 12-18 months ago. It is where we do 90% of our grocery shopping. read more

The new grab station at the deli is a great... When it is stocked. Forty five minutes later I am still waiting at the stinkin deli for a couple of packages. read more

Drove into the parking lot this weekend to do some shopping and watched an employee kick a live rat out of the store and into the parking lot. It ran away. We will do our shopping elsewhere in the future. read more

This grocery has things from east coast that I can't get anywhere else. I love that they have always enough cashiers so u r not waiting in line. I got some great deals on baby/ toddlers clothes. Cute stuff and not normal things. Love this store. They have great ribs. read more

The guys in the produce department are always so sweet and helpful! My only issue with this store is that they are basically wiped out in certain areas on Sundays (a popular shopping day?). Time to modify their grocery orders to accommodate their costumer base. :) Great place to shop otherwise :) . read more

I am always impressed by the impeccable customer service I receive while grocery shopping here. Also, I am pleased with the quality of the produce/meats sold at this location. Bathrooms are always clean and tidy when I visit. So glad this is close to my house. read more

I think this store is great. It is very clean and organized. The employees are super friendly too. The shelves have always been stocked every time I've gone. I just moved to Tucson/Vail/Corona de Tucson from New Mexico and I love Fry's so much better than Walmart. It is really great. read more

The store is always very clean, workers are friendly and helpful, checkout is typically pretty fast. The reason for 3 stars is they always seem to be short staffed on baggers. Many times my teenage son ends up bagging for me. This past Sunday I was in line with a cart full of groceries, there was a bagger at the register I chose, the bagger did his job for the 2 customers in front of me, however as soon as I got to the register and started to checkout, the bagger told the cashier he was going on break and left. I had a full cart, and the bagger chose to go on break, my son had to bag my groceries again..... read more

Love this store! We do almost all of our grocery shopping here. They have a rather large special foods section where we are able to buy gluten-free, as well as dairy-free products. The prices are pretty good. We love the fuel points that we earn on our grocery shopping! We buy most of our fuel from here or the Shell station down the road on Houghton as they honor the Fry's fuel points. We save a ton of money on gas because of our grocery buying habits for our large family. read more

I recently moved across town, but before I did, this was my go-to Frys location. Well, before they started remodeling, I mean. They have a pretty big clearance section where I snagged several great deals. The staff was usually friendly. The store was laid out with things easy to find. Then, they felt the need to stuff a Starbucks in this place and flip the entire store. It became more of a hassle to shop here than it was worth. read more