Casey is the freakin man. He was very friendly. I had gotten a few things off the clearance shelf that had faded barcode stickers. He ended up having to take the clearance sticker off to scan the original barcode. He remembered to mark those items down, though. I felt bad, but he was very pleasant and said it was his job to do so. He must be new, haha. Either way, he made for a good experience and should be the example for the new employees. I was excited to also find a few clearance things in the meat section as well as a couple bagged salads. I really scored here. I also spent quite some time in the sports-themed aisle. My local Frys doesn't have that aisle. :( read more

This morning my wife and I arrived at 745 for a 7am pickup time. The order showed ready to pickup in the app but the very rude woman who spoke to us told me every employee they had called out and we could come back in several hours(when I asked for a time, she asked me how she was supposed to know) or cancel. I told her I work and can't come back and she shrugged. I canceled my order and will never be back. We already did an Instacart for Safeway and I'll guarantee no issues. This is the worst frys I've ever shipped at for customer service. On top of this their pharmacy drivethru is always closed during open hours because of staffing issues. Go to any other grocery store for a better experience read more

This is one of our favorite Fry's locations because it literally has everything you need at this one stop shop. So many varieties of drinks, cheese, clothes, random household goods, and it's definitely a fun place to shop. I definitely always leave with more than I came for, but that's the convenience of it all. We love to walk the aisle when we aren't in a rush because they carry so many good things. Also we can find many things on sale such as Owala water bottle which never go on sale at other stores. I've bought Pyrex, Corelle dishes, and so much more here since they always have the best deals. Also be sure to check the far back right of the store for end of season sales/clearance because I always find the best stuff. read more

Fry's Marketplace - Found this little Gem that has been sold out everywhere! This location has a large Owala collection and They also often go on sale! - Grocery Near Me - Surprise, Arizona

For a marketplace they seem to not have things other market places have. So this store cost me more time out of my day to go to another store for literally only find out the prices were different from what I paid here as compared to the other store. And when checking out I walked out seeing cashiers in their cell phones just bent over not looking for work to do and just carrying about their phones read more

Horrible, rude management. If you close at 10 please adjust time so it doesn't say 11 and y'all need a better representation of the store because the lady at the front is not a great look. read more

Something I learned today by visiting this specific phrase that I've never seen at the others but now I'll be on the lookout for it. I thought it was wonderful that they had this thing program/whatever that when fruit are getting close to going bad they will highly discount them please to say I bought three apples for my dog, very minimally dented or aged and it was a whole price of only $.99 and I bought 3 pounds of bananas for like $1.10 because they were getting brown and some soft spots all for my dog he doesn't care if they're soft or hard I put the banana bananas in the freezer so they don't keep aging apples. He'll devour over the next two days. Not to mention the service was great because we needed an actual checker for someone who needs ADA accessibility and I asked once and the three people stop talking and quickly helped us over to Elaine because it was after like 6 o'clock so it was self check out only we hate that Then the ambience was great because it was around 6 to 7 PM maybe seven I'm not for sure but anyway, anyways I'm ambience was great because it was not busy. People are kind of friendly so kudos to the evening shift. read more

Fry's Marketplace - Grocery Near Me - Surprise, Arizona

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The deli shouldn't be able to close early because they are short staffed. It doesnt make sense.

This use to be a good store to shop. Now you can't get anyone in order pick up to answer the phone. After endless ringing I called back to speak with a manager. She just sent me back into the loop again. I had a pick up order. I wanted to make sure their pickers recognized my buy 2 get 2 selections because always forget to get the other two items. It's so annoying. Not only this, but you can't check in on your phone because the website is always down. You call the check in number and it doesn't recognize your number so you can't tell which stall you'll be waiting in. I'm doing my online shopping at Walmart from now on. read more

i love this fry's! have never had an issue. everyone is so nice and helpful! however, i bought a street corn dip and it turned out to be moldy and i opened it the day i purchased it. i went back to grab a new one, opened my new one once i was in the car just to be sure, and the new one was moldy too. the food must've not been stored properly or something. just something to look out for! read more

Fry's Marketplace - mold! - Grocery Near Me - Surprise, Arizona

Super Bowl Sunday! They have one person working the Deli department. Again one person. Long line and an older women behind the counter that's not even close to fast! I don't understand why they wouldn't have someone else stop to help out. I can see 5 other people behind the counter doing who knows what. But not one person stops to help. I've been on this line for over 20 minutes so far. Time to look for another grocery store to shop in. Beyond terrible customer service here. read more

One year after my last visit, I was driving past and stopped in to pick up a few things--all of which would have fit in ONE paper bag. When I asked for paper, both the cashier and the bagger shouted in unison, "WE HAVEN'T HAD ANY SINCE BEFORE CHRISTMAS!" Other nearby Fry's stores have paper bags, so what is wrong with this one? NEVER GOING TO SHOP THIS LOCATION AGAIN! read more

Only had one donut here, but it was one of the better ones in awhile. This was a cheesecake donut, a square version of the donut with some Graham cracker crumbs on top. Very soft, fresh and moist,but not available at every store. read more

Fry's Marketplace - Square donut - Grocery Near Me - Surprise, Arizona

First off I should update my review of grammar errors alone ha ha sorry about that. Since my last review I've came quite a few times. They've made some pretty good improvements since then; like moving the Starbucks inside to a better location in the store and adding the sushi station. My past experiences would say heck no to store sushi, but the ladies here are great and the Arizona Roll is yummy here. Prices throughout the store can be fair if you catch the right sale, store is pretty clean, but service is pretty meh. Once in a while you'll get a great cashier, but not typical. Parking lot totally sucks and is a freaking nightmare to get in or out without nearly getting hit. They do offer store pick up if you order online app. Sometimes it's best to do that instead of searching for a parking space or trying to navigate through. read more

Not like they are competitive with pricing but they close the entrance by 8 leaving you with no cart once your inside like you need to find one in the parking lot before coming towards the bldg read more

The Pharmacy here is horrible. Prescriptions called in at 1pm and can't get til the next day evening? Absolutely joke. read more

There hasn't been a time I haven't enjoyed visiting this location. Everyone is so friendly and helpful here. They had beautiful flowers and deserts for Valentine's Day! Such a variety of items. Another favorite is their produce. I really enjoy these larger Fry's locations. This one is my favorite one of the 3 located in my area. read more

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Amber in bakery did an amazing job on my son's dinosaur birthday cake! The name was also long and she spelt it correctly. On top of that the cake was absolutely delicious! Thank you so much Amber. It meant so much to our family! Merry Christmas! read more

One thing I always look for in a grocery store is this it clean? the store was very clean. The other thing is the staff, the staff were very friendly and helpful and they were all wearing masks. I would recommend getting the VIP card that gives you a discount when you scan some of your items. They were working on making sure everything looked well stocked and orderly. The vegetables seem to be plentiful and for a typical family grocery store that seemed like they had a fair selection of organic items. They also had grass-fed beef and bacon that was uncured. They also have some individually prepped items which are good for a senior that may want to not have to prepare everything. They even have some Frozen organic items which were particularly of interest to me. They had the typical selection of soda pop but with the added twist of having individual sodas available that were made with cane sugar that I enjoy. I've been when it's been crowded and not crowded and the line through the checkout area has always been fast. It's a complete grocery store with about everything that you could want. read more

Fry's Marketplace - Grocery Near Me - Surprise, Arizona

If you're Hispanic, do not go to this place I usually go to this place all the time but after this last time, I went now I kind of think about it. I go to this place and I'm gonna check out. There's a guy telling me to get out of the self check out because I have a shirt with a tag I say OK I understand I go get checked out by a person and on my way out. The guy starts to say yay with sarcasm laughing and making beeping noises as I'm exiting the building because he's supposedly pretending that I'm stealing not gonna say it's because I'm Mexican but I really think it's because I was Mexican. He was being like that towards me. read more

This store needs to fix all the potholes in the parking lot. This is unsafe and does not represent our Surprise shoppers. If someone trips in the pothole and hurts themselves Frys will be liable. Negligence for lack of maintenance creating a safety issue. Fry's your on notice. Fix the parking lot especially the aisle directly out from the produce main entrance area. read more

I went to this Frys for two things - Dry ice and a Starbucks Caramel Macchiato, and left with neither. I went to where they keep the dry ice and stood there for about 7 minutes, 5 employees walked by me, without offering to help. Two different employees were chit chatting about 50 feet away from me and couldn't be bothered. I went to the register and informed the guy that I needed dry ice. A few minutes later, someone came and told me that they were out of dry ice. I then walked over to the Starbucks and ordered a Caramel Macchiato, but was told that they couldn't make it because they ran out of caramel and there was none in the entire Frys store. They are not only not-well-stocked, but their customer service is awful. read more

Happy to see the new carts, previous ones were in pretty bad condition. Now, if they would repair the parking lot that would be great. It's crumbling and full of pot holes. Additionally, they tend to put too much product in the isles often times making it difficult to maneuver your cart. Lastly products hanging off the shelves everywhere are a nuisance unless you don't mind getting a shoulder injury. read more

I have been using Fry's online ordering and pick up which worked out fine. However, there was an item today that was available in the store but not through online ordering. I thought it would be easy to swoop in and out for one item wearing my mask and being safe. But no, after counting at least 5 male shoppers not wearing any kind of mask and an employee talking to customers with her mask well below her nose, I decided it was too DANGEROUS to remain. This store is frequented by the elderly and disabled. Please empower your employees to check for mask-wearing as people enter the store and to ask that those in the store who choose not to wear them either leave or put one on. I won't go inside until I hear that Fry's has a much more strict policy. read more

This is a nice clean and efficient Fry's. I don't come here very often because Albertsons is closer and Walmart is cheaper. But the quality is good here, I might have to make the trip more often. read more

Fry's Marketplace - Come with me kitty... - Grocery Near Me - Surprise, Arizona

It doesn't look like management even reads these by all the negative complaints with no response But I have to really point out the negative and the positive Meat department personnel (African-American) is really a negative and in my opinion lazy AF... I asked him this am how much an item was because there wasn't anything posted "IDK" was his response He then got the pricing tag and threw it in counter I almost left and was about to say something but took the high road When they go low we go high Positive-Dwight at self checkout goes out of his way to provide positive customer service Btw this wasn't the first time the gentleman in the meat department has under served me I just don't come to Fry's as often because of HIM read more

I have been really pleased with the cleanliness of this store every time I've visited. There is one Cashier, Carren, who was so polite, and professional, and was helpful in reminding me to use my Fry's reward card as well as giving me a senior discount on 99% of my groceries. She treated me like family. You really don't get that kind of service every day, especially from those who only wish to earn a check. I didn't get the bagger's name, but she was just as friendly. read more

Always out of everything .. but I go to Safeway and they have it. Constant issue. Frustrating - who's out of ice on a Saturday morning? No tomatoes? Over ripe bananas. Last order really irked me. read more

Had a very bad experience at this Frys yesterday. I inquired about a party sub and the deli clerk Michelle was very rude. She yelled at me that it was superbowl weekend and it takes 24 hours to order ahead a party sub. I apologized for the misthapp...Im going through medical treatment for some serious health issues going on, and I forgot it was superbowl. She again yelled at me told me to take a number because there were 3 people ahead of me. Fine I took a number. When my turn came up deli lady ignores me to help someone else who just walked up. Insaid excuse me ma'am my number is next. She ignores me and goes back to helping someone else. I was so mad! All I wanted was for someone to help me. A big THANK YOU to deli manager Iva for stepping up and helping me get what I needed and being compassionate of my situation. read more

Not sure why I keep going to this deli. Every time the staff has poor attitudes and a long wait. Doesn't seem to matter what day or time. Going to try another store moving ahead if I Need to go to deli. read more

Fry's is super solid! This location is like a mile from my house..maybe less? I could definitely walk there if need be. I love this store! They have everything you could imagine. Bag of chips? Yup. Batteries? Yup. New kitchen table? Yup. Pots and Pans? Yup. New bath towels? Yup. Chase bank inside the store? Yup. Drive thru pharmacy? Yup. Great ice cream selection (Blue Bell, Blue Bunny, Turkey Hill, Ben and Jerry's etc)? Yup. Fantastic chicken tenders from the deli counter? Yup. Gas Station out front which currently has unleaded for $1.99 a gallon? Yup! This place has EVERYTHING! I can't think of a bad thing to say about Fry's. I am glad it is close by and I much prefer this store over Albertsons and Safeway! Even if I lived far away, I would still drive here to this Fry's. I like it the best out of all other Phoenix Fry's that I have been to. read more

This is specific to the PRODUCE and the PRODUCE Management/Buyers. Go back to school and take Macroeconomics 101. I am also NOT going to pay $1.00 ea/ for peaches that are in season. If the large watermellon bowls run out EVERY DAY!, make MORE rocket scientist. If the produce is bad, don't put it out. Grapes!! The prices do NOT match the quality for FRY's produce. read more

The store is clean and in a nice area. The staff is sometimes helpful. The gas station is convenient, but often busy. The pharmacy staff is nice, it's often busy too. read more

So frustrated with frys and the pharmacy. I get Covid and staffing issues but when hours are listed/posted for 2 different times ugh!! Closed by 5 NOT six. This change was a month ago and they still haven't updated some store or online yet?! 4 employees were there too. Shortage?? System says meds ready and arrive to find they're not?! read more

The folks in the pharmacy are over worked, under staffed and mostly under appreciated. The pharmacy manager, Athena and her employees go above and beyond in helping all of us as much as they can. Thank you! read more

The wait time in the deli is ridiculous. One person working and 15 people waiting. Poor service.

In the past few months this store has gone straight to the bottom on quality of help, products in stock, cleanliness and the most disappointing of all management and excuses. We have been shopping here for years and always enjoyed the people and the quality of products. There have been occasional glitches in the store but all in all quite acceptable. Starting after the first of the year thing went to "Hell in a handbag". No help to be found in most departments, long check out lines, I have personally brought the fact that the odd numbered lanes are wider for easier access and if you are only going to open 1 or 2 make them the easy access lanes. That was months ago and still no one pays attention. Yea I have contacted corporate and they do answer and some minor correction happen for a few visits then it's right back where it was. The excuse that keeps coming up about the lack of help is that and I quote "The snowbirds are gone". Well what about your year round customer base? Captive audience? I think not the last letter to corporate was a dear john good bye, so long farewell. looks like I'll just drive a little farther. read more

Although the online app is very frustrating to use, the ease of a pickup order has been a game changer for me. Order is always ready during pick up time and all staff members in this department are friendly, competent and helpful. It's unfortunate that they don't deliver to my zip code. I'm 8 miles from the store but zip code covers Buckeye proper also. My only complaint is that on average they are always out of 3-8 items listed in their add. When I'll accept a substitute it is always the Kroger brand. Roasted chickens packed sideways in the bag and it's a greasy mess. read more

I love this Fry's Marketplace! Have not been disappointed at all in my experience here. Have been shopping there for almost a year now. It is conveniently located in Surprise with plenty of parking. There is a Starbucks counter inside and you can get a special-order sub at the deli. We lived in Okinawa for awhile and had been missing California rolls and Spicy rolls. They make them fresh there near the cheese section. They often have samples available, and it always good. Produce has had decent selection (not the best, but pretty good). There is an ATM and small satellite bank and pharmacy inside as well. It is a great one-stop shop for us. If lines start to get a bit long, they've opened more registers making wait time minimal. They also have several self-checkouts near the customer service counter. Have always found employees to be friendly, polite and helpful. There are (2) Redbox kiosks in front, a water machine (25 cents a gallon). As a VIP customer I save ALOT on our groceries. For a family of 6 this is a huge bonus. We also get discounted gas that is tied in to how much we buy (just saved 40 cents a gallon to gas up our SUV....it came out to $3.23 a gallon!...every penny counts!) I recently got a mailing with about $30 in coupons, including free case of water, free bottle of salad dressing, free dozen eggs, etc) Saved me even more. We love this Fry's.......! Getting water (25 ¢ a gallon @ machine)& Gatorade, buy 10 get 5 free (plus $1.00 coupon off 5) read more

Fry's Marketplace - California rolls from Fry's Marketplace. - Grocery Near Me - Surprise, Arizona

Rude and obnoxious deli attendant. Older Hispanic lady, black hair with streaks of gray...treats customers like shit. Yells out your number than backtracks to earlier numbers, and laughs at you because she can make you wait longer. I know this sounds harsh, but she was the rudest employee I've ever encountered at any Fry's. I will be avoiding this location for all future purchases. She has severely soured your store's reputation. Thankfully, there are three additional stores within the same driving distance. My sincere condolences to anyone who has to work with or interact with her. read more

I usually don't shop at this Fry's because it's too far away from where I live. However, I came to get my hair cut by the lady who used to do my hair, so since I needed one thing, I decided to pick it up here. I go in, and after a little bit of searching, I found what I needed. And, it was on sale too. Woo-hoo! read more