Losing a family member is such a difficult experience. You don't know where to start, or who to run…read moreto when attempting to plan a funeral... or even what the next steps are to ensure your loved one is taken care of. My family and I can't thank Carla and Adrian enough for the supportive and professional service they have provided to us. Hospitality and sympathy are two qualities that are very hard to come by these days, but Gardens of Eden provided both with ease. As our first family passing, this establishment made it smooth and simple for us. On behalf of our loving mother, sister, aunt, daughter, Maria Reyna, the Martinez family thanks the Gardens of Eden for the value and care they showed to our loved one.

My mother died at home after a long illness. We didn't want to use the mortuary that has locations…read morein Calexico and El Centro where we had my dad a couple years back because they had the worst customer service I have ever seen. So I decided to go with Garden of Eden. I initially spoke to Carla who gave me the estimate. She and her staff were so empathetic, accommodating and honest with the whole process that it was so refreshing from I had experience with the other mortuary...the complete opposite. The staff even helped me when I was in Europe with different time zones. I believe This is the best option for funeral services in Imperial Valley. Thank you Carla and team for your tremendous support and kindness during the grieving of our family!

Last Friday, I went there and was shocked by what I saw. The place was almost empty. As we parked…read moreour car, I noticed a group of staff members--six men using two buggies--who appeared to be doing cleanup work. What immediately caught my attention was their behavior. They were pulling out flowers in a rude and careless manner, talking and laughing among themselves, showing complete disrespect. What was even worse was that they seemed to be selectively picking only the most beautiful bunches of flowers and leaving behind the older or simpler ones. At one point, one of the men tried to separate a bunch of flowers that looked new, but because he couldn't do it properly without damaging them, he ended up taking the entire bouquet. When they noticed that I was watching them, they quickly left and disappeared over the hill. Five to ten minutes later, they returned with empty buggies, but instead of going back to the same area, they headed in the opposite direction. However, this did not stop me from observing them continuing the same behavior, which I confirmed when I passed by them on my way out. To me, the staff's actions were more than suspicious. I understand that cleanup is sometimes necessary, but this was clearly not a simple cleaning. It appeared to be a selective removal of flowers. For what purpose, I do not know, but the situation felt very wrong. My concern is whether the administration is aware of this behavior or if this is being treated as a private matter benefiting only the staff.

Unfortunately this being the only option in Brawley we are forced to use this place to bury our…read moreloved ones. The people who run/manage this place are a poor representation of professionalism, they lack empathy, compassion, and remorse. People who are grieving the loss of loved ones should not have to deal with such immoral individuals. It saddens me to know that their lack of moral compass will continue to be tolerated, and they will continue to mistreat mourning family members who have concerns over them disposing of purchased items being left on the plots/gravesites that their groundskeepers are removing.

The original Hems must be rolling in their graves. Their offspring and managers of Mountain View…read moreCemetery are doing a piss-poor job of properly caring for the grounds. Current family/management won't move until they receive payment for internment. When my mother-in-law passed we made the arrangements which took excessively long because you had to catch the daughter or daughter-in-law who was very rude! We paid cash for her headstone but still had to wait 2-years until they placed the stone. My father's headstone is sinking. I informed one of the Directors and was told they would level it. One-year later and nothing. They are quick to collect payment or they hold family member hostage. This is truly an outrage! I live in LA and visit as often as possible. Today's visit as expected was disappointing. Take

Please be warned that Hems Brother Mortuary is not a reputable business!!!! You are despicable…read morebusiness. It's already hard enough with dealing a parent's passing but now I cannot even bury her due to Hems Mortuary lack of morality and business principles. My mother purchased a plot from Hems Brother Mortuary back in November 1999. My mother passed May 2022 in Long Beach, CA. I have been calling Hems Mortuary since late May 2022 to schedule her ashes burial and they will not take my calls or work with me to schedule her burial. Yet, Hems took my mother's money for the plot back in 1999. I have asked repeatedly for Kirk or Jamie Hems, and no one has returned my call to schedule my mother's burial. The staff keeps giving excuse is that they are so busy they don't have time to deal with ashes burials. Aren;t you a mortuary and funeral home? This is already a difficult time with a parent's passing but then to deal with Hems is unbelievable. My mother purchased the plot so she could be buried with my father and Hems is not honoring the purchase or my mom's last wishes. Hems Mortuary owns the cemetery in Calexico so I can't use someone else to bury my mom.

Please be warned that Hems Brother Mortuary is not a reputable business!!!! You are despicable…read morebusiness. It's already hard enough with dealing a parent's passing but now I cannot even bury her due to Hems Mortuary lack of morality and business principles. My mother purchased a plot from Hems Brother Mortuary back in November 1999. My mother passed May 2022 in Long Beach, CA. I have been calling Hems Mortuary since late May 2022 to schedule her ashes burial and they will not take my calls or work with me to schedule her burial. Yet, Hems took my mother's money for the plot back in 1999. I have asked repeatedly for Kirk or Jamie Hems, and no one has returned my call to schedule my mother's burial. The staff keeps giving excuse is that they are so busy they don't have time to deal with ashes burials. Aren;t you a mortuary and funeral home? This is already a difficult time with a parent's passing but then to deal with Hems is unbelievable. My mother purchased the plot so she could be buried with my father and Hems is not honoring the purchase or my mom's last wishes.

Hems Brothers needs to be looked into. I waited to post this as they are the type of people who…read morewould delay the process because you said they were terrible. The business of death and dying. Short term profit trumps all for the Hems. These are three names to remember. I highly warn you to go elsewhere. Jose Caballero has zero understanding on how to be a decent human being. No people skills, no empathy, yells, and is petty. He will avoid your calls if you question him. He'll also try to gaslight you. I'm sorry my mom dying made it so hard for you because you had to answer questions. I'm terribly sorry. Norma is rude. When we asked where we needed to send the paper work to transport my mother "that's for you to figure out" she also forgot to give us a receipt. "Wow, I would've gotten in trouble with the big bosses!" I almost wish we didn't tell her. Kirk Hem. Making a terrible life experience even more painful. Thank you, Kirk. People are in pain. People are stunned, scared, and lost. Don't use that for your own profit. That's simply evil. I hope these three remember me. Don't let them scare you into just doing what they say. Seek legal help it needed. If you've had a terrible experience with these people, submit a complaint.

Yelp was very good at matching the help I needed with the correct type vendor…read more It was very quick and I got a good match within five minutes.

We were looking for a place to do a cremation. Communication was phenomenal. Pricing was more than…read morefair. Their representative, Conrad was extremely professional and empathetic. Would absolutely recommend percent.

Our family is extremely grateful to Ms. Uyen for everything she did for us during the loss of our…read morebeloved father. This was the first time our family had ever had to arrange a funeral, and we really didn't know what to expect or how to properly handle everything according to Vietnamese Buddhist traditions. Ms. Uyen patiently guided us every step of the way with kindness, compassion, and understanding. She helped coordinate the funeral arrangements, worked with the temple and the monks, and made sure our father's service was beautiful, respectful, and meaningful. Even when we had questions or needed to make changes, Ms. Uyen was always patient and did everything she could to accommodate our family. What touched us most was her help in arranging for our father's ashes to be kept at the temple for two years, which was something he had wished for while he was still alive. Knowing that his final wish could be fulfilled brought our family tremendous comfort and peace. The funeral turned out beautifully, and we could not have asked for a more meaningful farewell for our father. Ms. Uyen, on behalf of my mother and our entire family, thank you from the bottom of our hearts for your kindness, patience, and everything you did for our father and our family. We will always remember and appreciate what you did for us. Hung Vu & Family

We traveled more than two hours to pick up the ashes of a beloved family member, and from the…read moremoment we arrived, the staff made us feel welcomed and cared for. Noah is an exceptional representative of this business. He was compassionate, professional, and incredibly knowledgeable, taking the time to thoroughly explain the paperwork and answer all of our questions about the ashes. During such a difficult time, Noah made the entire process as smooth and stress-free as possible. His kindness, patience, and genuine care meant more to our family than words can express. We are truly grateful for the outstanding service we received and highly recommend this business to anyone in need. They exceeded our expectations in every way.

a little over kill for me but everyone seemed nice,was quick...they took care of everything.read more

Great service. In a time when you are grieving Simplicity bring order to the final process of…read morelife. I highly recommend Simplicity.

Ciara was very caring knowledgeable. I lost my mother-in-law in February and she handled her…read morecremation with care and kindness. And then in April, my husband passed away. She was great with assisting us to pick the casket and bringing him to Los Angeles to be buried. The stress I was feeling was overwhelming and they made it stress-free as much as they could I highly recommend.

I am writing to formally express significant disappointment regarding the transportation and…read morehandling of floral arrangements during the services for my husband's family member, which included a viewing in Palm Springs (Fitzhenry) and the subsequent transport to the cemetery. While I understand that funeral homes may not feel direct responsibility for arrangements not purchased through their services, the handling of these items significantly impacts the overall experience of the grieving family and loved ones. As an individual with six years of experience in the floral and service industry, I found the delivery process to be unacceptable. Concerns Regarding Transportation and Handling * Improper Transport: During the transportation from the church/viewing location to the cemetery, arrangements were visibly stacked on top of one another. This practice is disastrous for delicate floral structures and results in damage to costly tributes. * On-Site Damage: Upon arrival at the cemetery, one arrangement was visibly dropped by staff, resulting in immediate damage to several flowers. This occurrence was witnessed by numerous family members, causing considerable distress, especially given that the family planned to take all floral tributes home. * Destruction of a Key Arrangement: I had to intervene directly when an arrangement (specifically, the "wings") was being broken by a worker. I observed the worker ripping out flowers (gladiolus) and disposing of them carelessly into a bush adjacent to the casket. This specific arrangement was subsequently too damaged for the family to take home. * Missing Banners: I also had to personally ensure the retrieval of accompanying banners, which had been stuffed back into the damaged "wings" arrangement. I spoke with Mark and Danny at the time regarding the issue of the banners. Issues Regarding Floral Materials * Aisle Stands/Easels: It was observed that the metal aisle stands or easels, which were provided free of charge by the florists for the display of sprays and wreaths, were retained by the funeral home staff. These stands are typically provided for the family's use to display the tributes and do not belong to the funeral home. The family should have been allowed to keep or manage the return of these items. Recommended Action and Transparency Floral tributes are not inexpensive and represent profound expressions of love and respect. The lack of care shown for these items was extremely disheartening. I urge the funeral home to implement the following changes immediately: 1. Mandatory Transparency: If proper, temperature-controlled transportation and adequate spatial accommodation are not available in your vehicles for large or multiple floral arrangements, this information must be communicated to the families and loved ones prior to the service. 2. Staff Training: Implement mandatory training for all personnel involved in the handling and transport of floral tributes, emphasizing the need for respectful and careful handling of all arrangements, regardless of their origin. 3. Policy Review: Review current policies regarding the disposition of floral accessories (such as easels and banners) to ensure they are returned to the family or florist as appropriate. We are incredibly disappointed that a day intended for respectful remembrance was overshadowed by the observable mishandling of these final tributes. We look forward to your acknowledgment of these serious issues and confirmation of the corrective steps you plan to take.

My daughter recently lost her 14 yr companion Bailey. I am not aware of the area and searched pet…read morecremation. There is tons in San Diego area but not in Imperial Valley. This location came up and got the best courtesy service from the beginning. I was doing everything over the phone trying to help my destroyed emotionally daughter. We were able to get Bailey to them the next afternoon, paid, selected temporary box. They also had other selections to choose from, however I had purchased one on Amazon and was waiting for it. We thought we would get Bailey back in a couple days. We got her the next day. I was tremendously satisfied with everything. Thank you . Pets are also family members and I appreciate your fast friendly service.

From the owner: Servicios Profesionales de Cremaciónread more

El Centro is not the main office. Sit with the nice salesman and do all the paperwork and then…read morelisten to him confirm it all with his boss over the phone in Brawley and then come back to you with a different price total. Also: the nice salesman sets a time for your funeral....only to call you back 24 hours later and to say they don't have enough hearses for that time, so they have to move it a day later. Beware...nice, but not so competent.